Dylan Thayer
Dylan Thayer at Mazda Roseville

Dylan Thayer | Page 2

Service Advisor

Mazda Roseville

830 Automall Dr
Roseville, CA 95661

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4.9
29 Reviews
4.9

29 Reviews

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29 Reviews of Dylan Thayer

September 19, 2026

Dealership Rating
Employee Rating

Service is always good. Done Dylan is a great service advisor. He always takes care of me and my car. More

by christopher1968
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

Sep 21, 2026

Mazda Roseville responded

Christopher, We're so glad Dylan continues to take great care of you and your vehicle. It's wonderful to know you can count on him for consistently good service. We truly appreciate your continued trust in Mazda Roseville!

September 19, 2026

Dealership Rating
Employee Rating

I always bring my vehicle to Mazda of Roseville. They are extremely accommodating and get the job done right. I feel like they truly take care of my vehicle and are recommending the right work that More

by noah.heese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2026

Mazda Roseville responded

Thank you for sharing this, Noah! It means a lot to know you continue to trust Dylan and our service team with your vehicle. We're glad you feel well taken care of. We truly appreciate your continued trust in Mazda Roseville!

August 28, 2026

Dealership Rating
Employee Rating

Mazda Roseville is where I purchased my vehicle and service it. It's been good ?? More

by gspagnola
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

Aug 28, 2026

Mazda Roseville responded

We're so glad to hear you've had a good experience for both your vehicle purchase and service! Thank you for continuing to trust Mazda Roseville with your vehicle, we truly appreciate your support.

August 24, 2026

Dealership Rating
Employee Rating

I’m especially driving a 100 mile each direction to this location in order to service my Mazda CX50 hybrid due to the EXCELLENT service all around. Runs on time as estimated. Every one at the service depart More

by FOREVERLOVEINPARIS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Shields, John Ryan Driebe, Jaik Willmon , Steven Harris

Aug 24, 2026

Mazda Roseville responded

We're truly honored that you travel such a long distance to service your Mazda CX-50 Hybrid with Mazda Roseville! We're so happy to hear that our team consistently provide the care you deserve. Thank you for trusting Mazda Roseville with your vehicle. We truly appreciate your continued support and we look forward to seeing you again.

August 23, 2026

Dealership Rating
Employee Rating

I really don’t like this part of your survey. You should reconsider this part. More

by bmcpeak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 24, 2026

Mazda Roseville responded

Thank you for sharing your feedback. We appreciate you taking the time to let us know how you feel about this part of the survey. We value your input and will make sure your feedback is shared for consideration. Thank you for choosing Mazda Roseville.

August 20, 2026

Dealership Rating
Employee Rating

Courteous, efficient n, responsive. Returned vehicle as soon as possible Staff, Dylan in particular, was very helpful More

by Senseibates
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

Aug 20, 2026

Mazda Roseville responded

We're so glad to hear Dylan and our team provided courteous, efficient, and responsive service! We're happy we could get your vehicle back to you as quickly as possible and that Dylan was especially helpful throughout your visit. Thank you for choosing Mazda Roseville!

August 07, 2026

Dealership Rating
Employee Rating

Great and Dylan explained everything so well. Will return and refer others to Roseville Mazda More

by Jim07_21
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

Aug 11, 2026

Mazda Roseville responded

We're so glad Dylan made your service experience such a positive one! It's great to hear that his explanations gave you confidence in the work being done. Thank you for choosing Mazda Roseville. We look forward to seeing you again!

August 01, 2026

Dealership Rating
Employee Rating

Dylan blows me away how he can store allllll that information in his brain. Customer service is key and he is a champion ?? More

by khloesyaya72
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

Aug 03, 2026

Mazda Roseville responded

We're so happy to hear Dylan made such a great impression! Thank you for your kind words and for recognizing his hard work. We look forward to seeing you again.

July 11, 2026

Dealership Rating
Employee Rating

I had a greay experience with ny advisor, Dylan. He was friendly and professional. I plan to see him when I come back for all my services if at all possible More

by Kishacotton
Recommend Dealer
Yes

Other Employees Tagged: Dylan Thayer

Jul 13, 2026

Mazda Roseville responded

We're so happy to hear you had a great experience with Dylan! We're glad his friendly and professional service made your visit a positive one. Thank you for choosing Mazda Roseville, we truly appreciate your trust and look forward to welcoming you back for your future service visits.

July 02, 2026

Dealership Rating
Employee Rating

The work required that Mazda keep my car overnight to wait for a part. I think they forgot to call me the following day when it was ready. ALSO...I am VERY disappointed that the dealership charged me $22 More

by Farndupre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dylan Thayer

Jul 08, 2026

Mazda Roseville responded

Thank you for your feedback, and we're sorry to hear the follow-up call didn't come through as expected, we're looking into this with the team to help ensure better communication going forward. On the card fee: cash and debit payments have no added cost, and a 3% fee applies only to credit card transactions. We understand that's an added frustration on top of a larger bill, and we appreciate you bringing it to our attention. If you have any additional feedback, please don’t hesitate to reach out to our service manager, Bobby Shields at 916-755-5630.

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