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E.J. Wheeler
E.J. Wheeler, Service Advisor, Cochran Volkswagen North Hills
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E.J. Wheeler

Service Advisor

Cochran Volkswagen North Hills

11750 Rte 19
Wexford, PA 15090

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3 Reviews of E.J. Wheeler

August 14, 2016

Dealership Rating

"Very poor service department"

- Mlg789

I bought a Mazda two years ago and they make me take it to VW for service (after owning a vw I despise them). Three separate times I've given them the benefit of the doubt but all three times I've been beyond frustrated. All times nobody even looks at me when I walk in and I stand there for five minutes before I get help. They quote me a time length which is always off (by more than 1.5 hours). They also try to blow smoke up my you know what by telling me they will pay for and cover parts that THEY break during service since "I've been so patient." They are beyond disorganized and actually three times at this appointment today could not locate my paperwork/car. When I drove off the lot today not even five minutes into my drive home and my tire pressure light came on. I stopped at a gas station to check pressure myself and not one of my tires had the right amount of air. I'm not sure what they were doing with my car for over two hours but I'm pretty sure the inspection I took it in for wasn't it...

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Recommend Dealer
No

September 07, 2013

Dealership Rating

"we purchased a brand new 2013 vw golf at north hills vw...."

- stephentribou

we purchased a brand new 2013 vw golf at north hills vw. a week after we bought it we noticed that the passenger rear window switch didnt work.We brought the car back to get fixed under warranty.The only thing that was wrong was the window switch needed connected which is what they did.what they also did was try to pry the switch up with a knife or screwdriver scratching and slicing up my interior door panel. we were furious. first of all we were sold a car where the window didnt work and when we bring it to get fixed they hack up our interior??!!!?? there is absolutely no excuse for this. when E.J. then asked "are you sure it wasnt like that?" i felt a little insulted. no it wasnt like that. its a BRAND NEW CAR that the service tech decided he wanted to hack up. we were then informed that a new panel would be ordered and we would be called when it arrived. after getting home we noticed the plastic window trim was chipped up too from the tech prying away.we called e.j. back and he said he would order that part too. heres the thing. we dont live that close to this dealership. we bought an extended warranty and we have to get the car serviced here. our first experience makes me very nervous about service in the future. if we wanted a car that we have to keep bringing in for service we wouldve kept the old one. also the tech that caused the damage probably just cost the dealer about 400 dollars. the fact that they were going to let us drive away while they knew that they damaged our interior is completely insulting and makes them untrustworthy. i now have to call them back to make sure the parts were ordered. i just hope they ordered the right colors!!! not very happy

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Recommend Dealer
No
Oct 01, 2013

Cochran Volkswagen North Hills responded

Mr. Tribou, We understand your disappointment about the damage to your car and the inconvenience you've been caused as a result. We're very sorry for this. We are pleased we were able to repair the vehicle to your satisfaction and hope you'll give us the opportunity to regain your trust and your business. If there's anything we may do for you in the future, please do not hesitate to reach out. Sincerely, #1 Cochran Customer Care Team

June 24, 2013

Dealership Rating

"Very good cooperation among sales staff. E.J. Wheeler in..."

- VWowner2013

Very good cooperation among sales staff. E.J. Wheeler in service department was most helpful in explaining maintenance schedule for different automobile choices. Minimal haggling;detailed description as to how purchase price and trade-in numbers were calculated. Mike Heffley was very conscientious in explaining features of different vehicles and options. Scott in F&I was very busy, but struck a good balance of explaining documents and closing sale.

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Recommend Dealer
Yes

Other Employees Tagged: Mike Heffley , Mike Heffley, Mark, E.J. Wheeler; Scott (F&I)

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