EDDIE MARSHALL
EDDIE MARSHALL at Southern Ford

EDDIE MARSHALL

ASM

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
155 Reviews
4.8

155 Reviews

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155 Reviews of EDDIE MARSHALL

August 16, 2025

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Employee Rating

To my F-350 in for service from a parking bake warning light.. They inspected the issue and also did an inspection on a recall. They were curious fast and reinsuring. More

by larryourrealtor
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Recommend Dealer
Yes

August 14, 2025

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The service department lied to me. Intentionally disabled back light so they could charge hundreds to “repair” what they destroyed More

by Back2pback@gmail.com
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Recommend Dealer
No

August 07, 2025

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My car alignment was done quickly. The price was exactly as quoted and I appreciate that. More

by CECELIAG0
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Recommend Dealer
Yes
Aug 13, 2025

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

July 31, 2025

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I really liked how they treated me. I'm definitely going back for my next Chevrolet oil change. More

by mariela
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Recommend Dealer
Yes

July 25, 2025

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Quick fast and customer service oriented. Amy problems I have if any are fixed or corrected immediately. More

by billsfan66
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Recommend Dealer
Yes

Other Employees Tagged: ALICIA CHAPMAN-JONES

July 25, 2025

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I don’t know who Robert Johnson is. The biggest reason for my low rating is the complete lack of communication from the service department. My truck has been in 4 times for the same pro More

by Joecroswait
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Recommend Dealer
No

July 22, 2025

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Great team service! !we’ll be back thank to everyone , hope to make next purchase there More

by Kevinhodnett65
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Recommend Dealer
Yes
Jul 24, 2025

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 03, 2025

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Always been nice when I go for Service and always have a smile and get me out quickly More

by JERAINEY1962
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Recommend Dealer
Yes
Jul 10, 2025

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

July 02, 2025

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They are completely unresponsive to customers and do not answer phone calls or text messages at all. I have visited the dealership four times for service appointments and repairs regarding a paint issue tha More

by youncho76
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Recommend Dealer
No

Other Employees Tagged: JEFF DOBSON , JOSEPH HOBLEY

Jul 24, 2025

Southern Ford responded

We value and appreciate your business, Youn. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

June 29, 2025

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Employee Rating

The service staff are very polite and helpful. They addressed my concerns and was successfully repaired our Transit. More

by DONAJIMTED
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Recommend Dealer
Yes

Other Employees Tagged: JEFF DOBSON, QUERIDA WILLIAMS

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