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ERIC RUMSOWER
ERIC RUMSOWER at Platinum Chevrolet

ERIC RUMSOWER

SERVICE DIRECTOR

Platinum Chevrolet

3001 Corby Ave
Santa Rosa, CA 95407

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4.6
14 Reviews
4.6

14 Reviews

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14 Reviews of ERIC RUMSOWER

May 04, 2026

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Employee Rating

Jose was a great srvice adviser kept up dated and got the repairs done quickly More

by suetunstall
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: JOSE DELGADO

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May 04, 2026

Platinum Chevrolet responded

We’re glad Jose kept you informed and had your Chevrolet Trax repairs completed swiftly. Thank you for the five-star rating. We look forward to your next visit. Scott Daniels, General Sales Manager

May 01, 2026

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In the beginning there were hurdles that seemed unwarranted. Vehicle didn't get checked in when delivered by towtruck, then issues with fluid and parts availability. Some seemed unreasonable and le More

by Dbjr
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Odin

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May 03, 2026

Platinum Chevrolet responded

Providing a positive experience is our top priority, so I'm disappointed to hear that your visit didn't measure up. We do appreciate your business and apologize for the frustration. I'm glad you were kept updated during the repair. Please let me know if you need anything else. Scott Daniels, General Sales Manager

April 30, 2026

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I took my truck in last Friday. Engine light is still on after our inspection gave my truck an all clear. More

by mbautista60
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: JOSE DELGADO

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May 05, 2026

Platinum Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. We've tried to reach you a few times to see how we can improve the situation. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. David Barnes, General Manager dbarnes@Platinum-chevy.com

April 27, 2026

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Very good service I’m just not used to paying so much for just an oil change. I may not have bought a brand new pickup had I realized the maintenance costs More

by HAG123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JOSE DELGADO

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Apr 28, 2026

Platinum Chevrolet responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Scott Daniels, General Sales Manager

April 25, 2026

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Employee Rating

My Chevrolet is working very well and is in great condition and I like the car very much. More

by NONE32
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: JOSE DELGADO

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Apr 25, 2026

Platinum Chevrolet responded

We’re happy to hear your Silverado 1500 is running smoothly and remains in great condition. Jose and Eric appreciate your kind words and are glad you’re enjoying your Chevrolet. Thank you for choosing us for your service needs. Eric Rumsower, Service Manager

April 18, 2026

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I had to drive a xxx tiny car for a month those I paid $2K a month for a new Denali. I was told there’s Nothing you can do about it. More

by bertcasten
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: JOSE DELGADO

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Apr 20, 2026

Platinum Chevrolet responded

Bert, we're sorry to hear that the courtesy transportation vehicle we had available at the time of your repair was not what you wanted it to be. We do our best to keep a mix of vehicles in courtesy service but aren't always able to accommodate a like vehicle for courtesy transportation. Please feel free to contact us directly. David Barnes, General Manager

April 17, 2026

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Employee Rating

Today I went to take my truck to the service and they attended me very well excellent service the result is very well explained More

by gasajo_bio.5s
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JOSE DELGADO

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Apr 19, 2026

Platinum Chevrolet responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Eric Rumsower, Service Manager

April 14, 2026

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I only gave 4 stars instead of 5 because the technician over inflated the rear tires on my truck. The rear tires are to be inflated to 70psi cold. They were inflated to 80psi! I have since corrected the pr More

by Dlcalvi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JOSE DELGADO

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Apr 15, 2026

Platinum Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible for you to send us your contact information so that we can reach out and address your concerns? Thank you for your time, and hopefully, we can get to the bottom of this. Eric Rumsower, Service Manager

March 31, 2026

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Employee Rating

Jose, the service rep, as very good at answering all my questions. The customer lounge was great since I stayed the 2 hours until the service was done. More

by Richard Shaw
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: JOSE DELGADO

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Mar 31, 2026

Platinum Chevrolet responded

It’s great to hear that Jose answered all your questions during your GMC Sierra 2500 service. We’re glad our lounge provided a comfortable spot during your two-hour wait. Thank you for the five-star rating! Eric Rumsower, Service Manager

March 30, 2026

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Employee Rating

Very pleasant experience with platinum Chevrolet. Everything and everyone was very kind and helpful. Will return! More

by alycaboom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JOSE DELGADO

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Mar 30, 2026

Platinum Chevrolet responded

Thank you for trusting us with your Chevrolet Tahoe service. We’re delighted our team provided a pleasant and helpful experience and look forward to welcoming you back. Eric Rumsower, Service Manager

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