ERIC RUMSOWER

Platinum Chevrolet responded

Thank you for the feedback. We do our best to keep our costs competitive within the market, especially for franchised new car dealerships, as our technicians have far more training and experience than independent shops in the area. We will do our best to keep the wait time to a minimum or be sure to offer a complimentary shuttle ride to your desired location so that you don't have to wait around in the future. Your feedback helps us fine-tune our processes, so we do appreciate it greatly! Have a wonderful day and we look forward to being of service again for any future needs.

Platinum Chevrolet responded

Thank you for recognizing our team’s commitment to accountability during your Chevrolet 2500 service. We appreciate your understanding when things didn’t go as planned and we’re glad Jose could resolve the issue promptly. Your feedback motivates us to maintain that level of care. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

Thank you for recognizing Jose in our service department. We’re glad we could inflate your tires, perform the oil and filter change, and return your Silverado 1500 the same day. We look forward to keeping you on the road. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We’re glad our team could work with your time constraints to assist with your used Jeep Wrangler Unlimited. It’s great to hear the process fit your schedule. Thank you for sharing your feedback. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

Great to hear our communication met your expectations and that your Chevrolet oil change was completed promptly. We appreciate you trusting us with your service needs. Feel free to reach out anytime we can help again. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it. It sounds like there could have been a billing discrepancy on our side. Please reach out to me directly so that I can look into this for you and see what we can do. UPDATE: We were able to review the billing and there is a discrepancy of $17.75 due back to you. We will be in contact shortly (if not already) to credit that back to you. It was a coupon/discount input error on our end and we apologize for not catching it beforehand. The totals should be 69.99 oil change, 39.95 rotation, 5.99 hazardous materials disposal charge + tax = $122.67 Thank you for bringing this to our attention and we will be in contact for your credit due back to you. Thank you, David Barnes, General Manager dbarnes@platinum-chevy.com

Platinum Chevrolet responded

We appreciate you sharing your effortless appointment experience. We’re glad our team greeted you with smiles, completed the service quickly, and ensured a peaceful ride back in your Chevrolet Suburban. Jose will be happy to hear his personal walk to the vehicle made a difference. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

Providing a positive experience is our top priority, so I'm disappointed to hear that your visit didn't measure up. We do appreciate your business and apologize for the frustration. I'm glad you were kept updated during the repair. Please let me know if you need anything else. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. We've tried to reach you a few times to see how we can improve the situation. Please reach out to us at your convenience. Thank you for your time, and hopefully, we can get to the bottom of this. David Barnes, General Manager dbarnes@Platinum-chevy.com

Platinum Chevrolet responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Scott Daniels, General Sales Manager