ERIC RUMSOWER

Platinum Chevrolet responded

Your kind words about our detailed estimates, courtesy rides, and friendly atmosphere are greatly appreciated. Knowing our responsiveness and clear communication made service on your Chevrolet Bolt EUV easier means a lot to our service team. Thank you for choosing our dealership for your service needs. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

Thank you for sharing your experience with us. We’re glad to hear our service team took great care of you. We truly appreciate the kind words! We also want to thank you for pointing out the issues with the web‑based tracking system. Your appointment cancellation and the incorrect “vehicle completed” text shouldn’t have happened, and we’re actively working to improve the accuracy and reliability of those notifications. Feedback like yours helps us make the process better for everyone. We’re grateful for your trust and look forward to assisting you again.

Platinum Chevrolet responded

Your recognition of our attention to detail means a lot to our service department. We’re glad the installation of your new parts on your GMC Canyon went flawlessly. Thank you for the five-star rating. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We’re glad the service on your Chevrolet Bolt EV finished early and that you could use your coupon. Hearing that you appreciated Jose’s help means a lot to our service team. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

Thank you for the feedback. We do our best to keep our costs competitive within the market, especially for franchised new car dealerships, as our technicians have far more training and experience than independent shops in the area. We will do our best to keep the wait time to a minimum or be sure to offer a complimentary shuttle ride to your desired location so that you don't have to wait around in the future. Your feedback helps us fine-tune our processes, so we do appreciate it greatly! Have a wonderful day and we look forward to being of service again for any future needs.

Platinum Chevrolet responded

Thank you for recognizing our team’s commitment to accountability during your Chevrolet 2500 service. We appreciate your understanding when things didn’t go as planned and we’re glad Jose could resolve the issue promptly. Your feedback motivates us to maintain that level of care. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

Thank you for recognizing Jose in our service department. We’re glad we could inflate your tires, perform the oil and filter change, and return your Silverado 1500 the same day. We look forward to keeping you on the road. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We’re glad our team could work with your time constraints to assist with your used Jeep Wrangler Unlimited. It’s great to hear the process fit your schedule. Thank you for sharing your feedback. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

Great to hear our communication met your expectations and that your Chevrolet oil change was completed promptly. We appreciate you trusting us with your service needs. Feel free to reach out anytime we can help again. Scott Daniels, General Sales Manager

Platinum Chevrolet responded

We're sorry to hear about your experience and would love to get to the bottom of it. It sounds like there could have been a billing discrepancy on our side. Please reach out to me directly so that I can look into this for you and see what we can do. UPDATE: We were able to review the billing and there is a discrepancy of $17.75 due back to you. We will be in contact shortly (if not already) to credit that back to you. It was a coupon/discount input error on our end and we apologize for not catching it beforehand. The totals should be 69.99 oil change, 39.95 rotation, 5.99 hazardous materials disposal charge + tax = $122.67 Thank you for bringing this to our attention and we will be in contact for your credit due back to you. Thank you, David Barnes, General Manager dbarnes@platinum-chevy.com