ERIK PALZEWICZ | Page 3

You got me an oil change and got it done as soon as possible and he got the tire gauges to work and not show that it's low on air and haven't had a problem since you just seem like a very helpful and k possible and he got the tire gauges to work and not show that it's low on air and haven't had a problem since you just seem like a very helpful and kind person. He deserves a raise. More

by tweed1974_2009 Verified Customer Verified Customer

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I am extremely disappointed with our recent service experience at Russ Darrow and Journey Nissan. What started as a routine oil change turned into weeks of frustration. After bringing our less-than- experience at Russ Darrow and Journey Nissan. What started as a routine oil change turned into weeks of frustration. After bringing our less-than-one-year-old vehicle in for service on a Monday, it began making a squeaking noise during the first 15 minutes of driving. We brought it back that Saturday, but because the noise only happened when the car was cold, it wasn’t making the sound by the time we arrived. We sat at the dealership for three hours with no outcome before finally being given a rental — a very small Sentra that was not comparable to our Rogue and did not handle well in the snowy conditions that weekend. We were told our vehicle would be left outside over the weekend so the cold could help reproduce the issue. On Monday, we learned it had actually been kept in a heated garage, causing a significant delay in diagnosing the problem. Only after it was left outside for several hours was the noise finally identified. We were then told the necessary part was likely on backorder. When we switched rentals to a Rogue, we accidentally left our garage door opener in the Sentra. We were told someone would check it when the vehicle was returned. It was never checked, and the car has since been retired. No follow-up. No accountability. Just poor communication. The problems continued. One of the Rogues we were given had a nail in the tire right before a major road trip. While that itself isn’t anyone’s fault, the tire was only patched despite the team knowing we were traveling long distance. We had to refill it with air multiple times throughout our trip, which added unnecessary stress. After reporting the issue, we were given another Rogue — this one with a strong smoke (possibly marijuana) odor and multiple air fresheners clearly trying to mask it. It was obvious the smell was known before giving it to us. At this point, we still don’t have our vehicle back. We’re driving a rental that smells, our garage door opener is gone, and communication has been poor across the board. We have previously loved our Rogues and the Nissan brand, but this experience has completely changed our perception. Between the lack of coordination, failure to follow through, and overall customer care, we will not be purchasing another Nissan. This has been an incredibly disappointing experience. In closing, there was no rectification of our poor experience. More

by Samantha Hendricks Verified Customer Verified Customer

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Very friendly trustworthy staff Scheduling my appointment was simple and they had available the same day. What can I say just great was simple and they had available the same day. What can I say just great More

by SHERMANSHARON Verified Customer Verified Customer

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Very polite n friendly Took me through what they were going to do also let me know of other problems going to do also let me know of other problems More

by OLEVIA_HENDERSON Verified Customer Verified Customer

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We had an Engine Malfunction message come up on my dash on Tuesday afternoon. Called Service and they got us right in to check it yesterday morning. We went in; paid $198 for diagnostics which would go to on Tuesday afternoon. Called Service and they got us right in to check it yesterday morning. We went in; paid $198 for diagnostics which would go to anything they needed to fix. Took about an hour (nice) pretty sure it was our new battery not fully charging. Told us they'd only charge for 30 min which we felt was fair so $117 to completely check over my car was definitely worth the piece of mind. Great service; would recommend! More

by swoosh60 Verified Customer Verified Customer

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Typical experience. In and out for oil change. Service and wait time was quick and efficient. In and out for oil change. Service and wait time was quick and efficient. More

by tsherm74 Verified Customer Verified Customer

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Very good I had a very good experience with Eric. I had a good experience with Eric and the entire Russ Darrow family. I had a good experience with Eric and the entire Russ Darrow family. More

by utepo55 Verified Customer Verified Customer

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Customer service was good, fast and efficient. Erin was very nice and pleasant person e Erin was very nice and pleasant person e More

by OCEACHA Verified Customer Verified Customer

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