Angel Santini

I called got my appointment and received great on time service! I could not have received better service. service! I could not have received better service. More

by LM5885 Verified Customer Verified Customer

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Smooth process Everyone was helpful. Communication was good. Appreciate getting text updates and was thankful they had a rental car for me to use Communication was good. Appreciate getting text updates and was thankful they had a rental car for me to use More

by areid918 Verified Customer Verified Customer

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I am extremely disappointed with our recent service experience at Russ Darrow and Journey Nissan. What started as a routine oil change turned into weeks of frustration. After bringing our less-than- experience at Russ Darrow and Journey Nissan. What started as a routine oil change turned into weeks of frustration. After bringing our less-than-one-year-old vehicle in for service on a Monday, it began making a squeaking noise during the first 15 minutes of driving. We brought it back that Saturday, but because the noise only happened when the car was cold, it wasn’t making the sound by the time we arrived. We sat at the dealership for three hours with no outcome before finally being given a rental — a very small Sentra that was not comparable to our Rogue and did not handle well in the snowy conditions that weekend. We were told our vehicle would be left outside over the weekend so the cold could help reproduce the issue. On Monday, we learned it had actually been kept in a heated garage, causing a significant delay in diagnosing the problem. Only after it was left outside for several hours was the noise finally identified. We were then told the necessary part was likely on backorder. When we switched rentals to a Rogue, we accidentally left our garage door opener in the Sentra. We were told someone would check it when the vehicle was returned. It was never checked, and the car has since been retired. No follow-up. No accountability. Just poor communication. The problems continued. One of the Rogues we were given had a nail in the tire right before a major road trip. While that itself isn’t anyone’s fault, the tire was only patched despite the team knowing we were traveling long distance. We had to refill it with air multiple times throughout our trip, which added unnecessary stress. After reporting the issue, we were given another Rogue — this one with a strong smoke (possibly marijuana) odor and multiple air fresheners clearly trying to mask it. It was obvious the smell was known before giving it to us. At this point, we still don’t have our vehicle back. We’re driving a rental that smells, our garage door opener is gone, and communication has been poor across the board. We have previously loved our Rogues and the Nissan brand, but this experience has completely changed our perception. Between the lack of coordination, failure to follow through, and overall customer care, we will not be purchasing another Nissan. This has been an incredibly disappointing experience. In closing, there was no rectification of our poor experience. More

by Samantha Hendricks Verified Customer Verified Customer

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Reliable, good communication and friendly The experience was excellent and I truly appreciate the process. I was informed and updated. was excellent and I truly appreciate the process. I was informed and updated. More

by SHANDRAPRESCOTT Verified Customer Verified Customer

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This location was awesome! I will be back for my car needs. Thank you guys! I will be back for my car needs. Thank you guys! More

by Copeland62.ac Verified Customer Verified Customer

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Great Service and kept me in the loop at all stages of the service. Would definitely recommend this service to my friends who drive a Nissan! the service. Would definitely recommend this service to my friends who drive a Nissan! More

by Jason Verified Customer Verified Customer

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Communication! When it came to getting my car looked at & fixed, I asked for an estimate with a diagnostic being done. Got a estimate with a guarantee price that sh When it came to getting my car looked at & fixed, I asked for an estimate with a diagnostic being done. Got a estimate with a guarantee price that shouldn't be more then bargain, but that wasn't the case! Thoe it came down, it makes me wonder after the diagnostic check; if that was even done. Why not call me with any changes or possibly any other problems that needs attention! When I came to pick up my vehicle, the engine light was still on & I kept hearing this rubbing noise coming from the front wheel well somewhere. So after I immediately done a emissions test, I brought back with my results. And there was some mishaps after replacing my transmission. It don't appear that there's a thorough check on my vehicle after the work that's been done after my hard earned spent money! My vehicle is currently there still; I'm over the road working & hoping everything is done & checked thoroughly when I come back &b pick it up! Especially after the phone call I had, telling me it's good to go! More

by watson.ronnie31 Verified Customer Verified Customer

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Great experience Excellent customer service. Very professional & timely. I will definitely continue using Russ Darrow Nissan to service my Nissan Rogue. Thank you! Very professional & timely. I will definitely continue using Russ Darrow Nissan to service my Nissan Rogue. Thank you! More

by RHONDAEUELL Verified Customer Verified Customer

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Prompt and thorough service. The visit was easy to schedule and when I got there I was done in less than 1 hour. The visit was easy to schedule and when I got there I was done in less than 1 hour. More

by Ikea89 Verified Customer Verified Customer

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Joe was friendly. I scheduled a bunch of service work on line. One item was an oil change which didn't get done. $160 to verify that my hitch wiring is working ok is a I scheduled a bunch of service work on line. One item was an oil change which didn't get done. $160 to verify that my hitch wiring is working ok is a lot for the few minutes it took to check. When I payed my bill they didn't mention that I would be charged an extra 3% to use my credit card. Only realized it after they had already run the charge. More

by floydbretzman Verified Customer Verified Customer

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