Earl Jones

Earl Jones @ Euyle Taye are excellent people. Their attentiveness and consideration did not go unnoticed. Their attentiveness and consideration did not go unnoticed. More

Report | Print

I am an customer along time as I have bought 5 cars at koons in 20 years and earl Jones is a great person and I get a good price . Earl Jones and staff did treat me excellent so I am a happy person.. as koons in 20 years and earl Jones is a great person and I get a good price . Earl Jones and staff did treat me excellent so I am a happy person.. as earl Jones is a person that cares about his customers very much so I send my friends to him and sold them new cars also. So keep up the good work. Ernest clagette More

Report | Print

Dependable, great follow-up, and customer focused. Satisfied with the car-buying process. Earned my return business. Satisfied with the car-buying process. Earned my return business. More

Report | Print

This dealership is DISHONEST. Advertised internet price is not the price they offered after we test drove the car. We even confirmed the price with the salesman before we drove the hour to get to Vienna. A is not the price they offered after we test drove the car. We even confirmed the price with the salesman before we drove the hour to get to Vienna. After the test drive and we sat down to buy the car we were told by the salesman and Manger that they could not give us the Advertised internet price and they were working on removing it, which is a lie. They tried to sell us the vehicle for $2500 over the advertised price and charge a $1200 destination fee to boot plus some sort of $700 protection plan. I am reporting this dealership to the FTC and will never buy a car from Koons again. More

Report | Print

Believe the reviews - Avoid this dealership....I was Believe the reviews - Avoid this dealership.... I was assured by my salesperson (Earl Jones) that I was covered under GM's pull ahead plan (to turn Believe the reviews - Avoid this dealership.... I was assured by my salesperson (Earl Jones) that I was covered under GM's pull ahead plan (to turn my lease in and purchase a new vehicle early). After purchasing my new Buick I received an invoice from GM Financial asking to pay my outstanding balance on my previous lease. When I asked Earl about the situation, he referred me to his new car manager Paul Van Horn, who said he'll "check the file" and get back to me momentarily. Three days later I reached back out (since I never heard from Paul) and he let me know that there wasn't any mention of pull ahead in my file and that I would have to work it out with GM Financial (mind you I had provided him emails where Earl and I specifically talked about the pull ahead program). More

Report | Print

I recently purchased a used car from Tyson’s-Koons and the window sticker says two keys for the 2017 Chevy sonic. As I was leaving the salesman gave me one key fob. He said the car only had one key fob bu the window sticker says two keys for the 2017 Chevy sonic. As I was leaving the salesman gave me one key fob. He said the car only had one key fob but the window sticker says two.im going to reach out to corporate. More

Report | Print

The sale and signature matters more than their credibility. While the sales representative I worked with, Earl T. Jones, was a professional from start to finish, the actions of the showroom staff and the sales While the sales representative I worked with, Earl T. Jones, was a professional from start to finish, the actions of the showroom staff and the sales manager Ryan Thompson lost every ounce of credibility and trust in your business. And showed me the lack of honesty and professionalism that your company treats buyers with. I was in the final stages of signing paperwork on a 2020 Chevy Spark in Passion fruit color - when one of the staff was moving another customer's new SUV and backed into my (almost bought) new vehicle. Denting the car and scratching the tires. While I didn't see it, because I was signing paperwork, my family did. They saw the staff member reverse quickly, my car shake, and then others in the showroom all hurry outside. From there, the men outside brushed it off, started laughing and acted like there was no damage. Even after my family pointed out the obvious damage on the passenger side. Then not a single member of their team made an effort to alert me the brand new car I was about to sign a binding legal document for had just been damaged on their property, by their team. Thankfully my family, realizing what was happening, ran in to stop me. Ryan, who during the sale process was a "buddy-buddy-car-salesman," rushed over to pressure me to sign the paper immediately and told me he'd pop the dent out - "at no cost to you." Which, at that point, was an affront because technically I didn't own the car, I didn't damage the car, and without a SINGLE apology he brushed the incident off and told me I wouldn't have to pay for what HIS team did. I said I was not signing for a damaged and scratched 2020 vehicle and that I had no idea what axle damage an SUV could have done to that small of a car backing in quickly to the wheel area. He maintained it wasn't anything big and I just needed to finished the paperwork. As my mom tried to tell Ryan it was more than just the dent, Ryan stormed away and ignored her, when he came back he was red faced and angry and snapped at me that it wasn't his fault the car was parked where it was. Still, no apology and at that point we were more than 2 hours into the buying process. Earl tried to calm everyone down and assured me he would find another car - Ryan told me it "was in my ballpark now" and walked off. For a moment I considered waiting for them to find another car, but then I thought about what happened and how dishonest the team (except Earl) is and how that type of behavior is what I would have signed on to for the warranty of the vehicle. How would I know if during an oil change my car was damaged and their team tried to blame me? Koons showed me the sale and signature was worth more than the credibility of their company. I am confident without a doubt that Ryan and his team would have let me drive a brand new 2020 car, dented and scratched, off the lot and hoped I not see it until there was deniability on their part. And ONLY because my family saw the incident was I able to stop the sale and protect my investment. The entire Koons team and name should be ashamed of this shady pushy business behavior. While they may have had a good laugh at the incident at the time; selling $1 worth, let alone thousands of dollars worth of damaged goods to an unknowing customer is deceitful and no laughing matter. To add insult to the matter, as I sat in my car trying to switch my insurance back to my trade in - a group of the entire (except for receptionist) team of men stood in the window and stared at me until I left. Which for a young woman who was already shaken by the whole car buying process was intimidating and aggressive. I hope Koons is able to help their staff understand why this situation was handled in the worst possible way - and hopefully never treat another customer with the same disrespect and crooked behavior in the future. More

Report | Print

Wonderful group! Earl Jones is the best! John and Ryan were pretty good with accepting the deal as we did! Finance gentleman did a great job also! The whole experience Earl Jones is the best! John and Ryan were pretty good with accepting the deal as we did! Finance gentleman did a great job also! The whole experience was wonderful. We love our new Acadia! More

Report | Print

Great Service Koons continues to meet the high standards they set for them selves. They not only sold me a great car but as in the past they provide excellent servi Koons continues to meet the high standards they set for them selves. They not only sold me a great car but as in the past they provide excellent service. More

Report | Print

Emotional Sales Person failed at being business like..Earl J Tried to buy a used vehicle...The salesperson actually typed this in a text to me upon me pressing him on why the vehicle wouldn't be ready for a mino Tried to buy a used vehicle...The salesperson actually typed this in a text to me upon me pressing him on why the vehicle wouldn't be ready for a minor add on needed: "I have 7 kids and work two jobs...I work just as hard as you (how we he know that) and wake up every day at 3;30am...don't turn this back on us...You are the reason....I am not wrong" The man berated me over text...His name was Earl Jones....the he gave up on the deal and said he not dealing with me...he then proceeded to give me a lesson on how to talk to people. Another issue, their line items are never proper...he couldn't get to 6% MD state sales tax with any combo and he goes "I am right, all the numbers are right" This guys was amazingly discourteous and righteous. Never Deal with them...Buyer be ware over my review. More

Report | Print