Earl Mosby | Page 15

I bought my 2021 Aviator at this location and have been satisfied with the service till the most recent encounter. I asked for pickup and delivery and was told it was not available at this distance. What satisfied with the service till the most recent encounter. I asked for pickup and delivery and was told it was not available at this distance. What? It has been since I bought the vehicle. May I speak with the service manager? I was connected to voice mail and left 4 messages and got no return phone calls. I opted for the "road trip" special, which included new wipers and tire rotation. The car was returned with tire pressure indicators showing front and back return pressures. After a return to the dealership and the same indicators showing backward pressure, I was assured the tires "were fine." I needed the service because I was taking a long trip and I travel alone. While driving along 95 south in Virginia the following week, I encounter a torrential rainstorm. My new wipers are flapping against the windshield-they are coming out of the channel and I cannot see. Then, the tire pressure sinks to 32-24 all the way around. I don't know what has happened at this Lincoln Dealership. But I bought a Lincoln because I wanted a safe ride. This was certainly not my experience. 1: Always had pickup and delivery, and now it's too far? 2. Tire pressure ok? And then it sinks in a torrential downpour? 3. New windshield wipers flapping across the windshield in a torrential downpour? This is terrible! More

by WILBETH2 Verified Customer Verified Customer

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The dealer ship was awesome very helpful in every aspect of helping me obtain a vehicle. Everyone was kind and professional. I will surely continue to do my business with Koons Ford of Annapolis of helping me obtain a vehicle. Everyone was kind and professional. I will surely continue to do my business with Koons Ford of Annapolis More

by bwhiter2d2 Verified Customer Verified Customer

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Great customer service, great people and very helpful! They gave me an estimate of time to complete and nailed it. Which is great when you decide to wait for your vehicle. They gave me an estimate of time to complete and nailed it. Which is great when you decide to wait for your vehicle. More

by BELLST23 Verified Customer Verified Customer

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usually good but last time was horrible, waited 3 hrs and finally had to ask where my truck was even after this was a scheduled appointment. No communication, and got my truck back with greasy fingerprints a finally had to ask where my truck was even after this was a scheduled appointment. No communication, and got my truck back with greasy fingerprints all over it , and a scratch in the hood. Very dissapointed, and the place was a mess that day. More

by RFBIGBUCK Verified Customer Verified Customer

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Very polite, and work done in timely manner. Seem to be done correctly and competently. Seem to be done correctly and competently. More

by MHCAMM Verified Customer Verified Customer

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They found the problem right away and got the car back to us all fixed. us all fixed. More

by KJHANEY Verified Customer Verified Customer

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Great customer service car was done quicker than quoted. Quick and responsive to any questions. Easy to make an appointment. Quick and responsive to any questions. Easy to make an appointment. More

by Ffmedinausmc Verified Customer Verified Customer

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The Service team made my first visit to their facility super easy. The entire staff were very professional and got me back on the road in no time. Very pleased. super easy. The entire staff were very professional and got me back on the road in no time. Very pleased. More

by Ben Conrad Verified Customer Verified Customer

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If I could give a zero I would. This service center needs support with customer service and lacks any follow through! This service center needs support with customer service and lacks any follow through! More

by bethanolan Verified Customer Verified Customer

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Great service and fast turn around. Would recommend it to everyone. Always first choice for service. Would recommend it to everyone. Always first choice for service. More

by michaelbecker0 Verified Customer Verified Customer

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