Earl Mosby | Page 16

Very good customer service and the service was great team really take care of me and it was easy appointment really take care of me and it was easy appointment More

by Mamadou Verified Customer Verified Customer

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Earl and his technicians went above and beyond working with Ford to fix my vehicle properly. They jumped through every hoop that Ford required them to do in order to prove my engine was defective and that with Ford to fix my vehicle properly. They jumped through every hoop that Ford required them to do in order to prove my engine was defective and that it needed to be replaced. They did what was right for the customer and I am very grateful for all of their hard work. I feel so much safer in my vehicle now. More

by biello2222 Verified Customer Verified Customer

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I have always had great interactions with the Koons service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! More

by Tom Provenza Verified Customer Verified Customer

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Earl in ten service department is amazing and truly customer focused. Koons Ford of Annapolis is the only place to take my truck. Thanks, Joe customer focused. Koons Ford of Annapolis is the only place to take my truck. Thanks, Joe More

by JOESME Verified Customer Verified Customer

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The service rep was knowledgeable and courteous. The communication was thorough throughout the service process. The communication was thorough throughout the service process. More

by donald.parr Verified Customer Verified Customer

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Had scheduled appointment for Thursday am told they would call around 10 .2 days no call. Pick car up Friday afternoon. No one look at car.went back Monday left car another 4days. Call and said it was ready call around 10 .2 days no call. Pick car up Friday afternoon. No one look at car.went back Monday left car another 4days. Call and said it was ready for pickup on Friday after 10. No paperwork , mechanic hadn’t fill paperwork, advisor said he would email still waiting!!! More

by LS1050 Verified Customer Verified Customer

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Many Thanks go out to Koons Ford Lincoln of Annapolis. My latest purchase was a 2024 Lincoln Corsair. From the beginning to the end of my buying process, I felt like it was handled with not only knowled My latest purchase was a 2024 Lincoln Corsair. From the beginning to the end of my buying process, I felt like it was handled with not only knowledge but professional. I have purchased several vehicles from Koons Ford Annapolis and always satisfied with both sales & service departments. I will be back when it's time for my next car. Thank you, Joe, and your fabulous team. More

by TONIB012519 Verified Customer Verified Customer

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Earl went out of his way to fit me in while I was there to get pictures to Ford to assess whether or not my steering wheel was covered by warranty. I really appreciated him going the extra mile. The whole to get pictures to Ford to assess whether or not my steering wheel was covered by warranty. I really appreciated him going the extra mile. The whole staff was trustworthy and reliable and kept me informed throughout the process. Great job everyone! More

by TIM Verified Customer Verified Customer

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Darrick is personable, funny, knowledgeable and friendly. He has been really great to work with He has been really great to work with More

by mkb1985 Verified Customer Verified Customer

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GREAT DEALERSHIP, WE BUY ALL OUR COMPANY CARS FROM AND HAVE ALL THEM SERVICED THERE. I HAVE BEEN BUYING CARS FROM BOBBY BAKER FOR OVER 30 YEARS HAVE ALL THEM SERVICED THERE. I HAVE BEEN BUYING CARS FROM BOBBY BAKER FOR OVER 30 YEARS More

by PETE36 Verified Customer Verified Customer

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