Earl Mosby | Page 16

Koons staff has been present, and addressed my concerns as I needed , Thank you, glad we were able to find my vehicle as I needed , Thank you, glad we were able to find my vehicle More

by andrewright Verified Customer Verified Customer

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Charlie Foxtrot…nothing but runaround. They’ve had my car 2 weeks. I bought a lemon with a lot of problems and still can’t drive the car after almost 3 months. 2019 Ford Fiesta purchased 2 They’ve had my car 2 weeks. I bought a lemon with a lot of problems and still can’t drive the car after almost 3 months. 2019 Ford Fiesta purchased 28 June. 3 big issues already. Today is 13 Sept. we’ve drove the car maybe 2 weeks combined. All I keep hearing they have to “wait on parts”. I have asked for a loaner but have been denied. Koons Ford is a terrible dealership. I do not understand because I take my Toyota to Koons Toyota for service and I get great service. I even get loaner car if they keep my car for more than one day. I will never recommend Koons Ford. I probably will never recommend the Koons brand to anybody even with the good experiences I’ve had with the Toyota dealership. More

by lawleylawley Verified Customer Verified Customer

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Satisfied with the service rendered at Koons of Annapolis MD. Planning to continue this relationship MD. Planning to continue this relationship More

by cjw_6g2ggk Verified Customer Verified Customer

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Terrible experience…despite a scheduled appointment and knowing I was waiting it took the service department almost 3 hours to do an oil change and update the Sync on my F150. Vehicle was parked for almost knowing I was waiting it took the service department almost 3 hours to do an oil change and update the Sync on my F150. Vehicle was parked for almost an hour before they even started. Then I was charged $88 for an oil change that was quoted on their web site as being no charge. When challenged about the cost, my service advisor advised it was a known issue than management was aware of but hasn’t corrected. More

by phshw99 Verified Customer Verified Customer

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Michael Alesandrini is the #1 ranked GM in America according to Home & Garden Magazine 2017. Randy Tucker is the man and always takes care of me. according to Home & Garden Magazine 2017. Randy Tucker is the man and always takes care of me. More

by Marty#1 Verified Customer Verified Customer

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Joseph was very knowledgeable and helpful. He was efficient with the paperwork necessary to buy my new car. Great experience! He was efficient with the paperwork necessary to buy my new car. Great experience! More

by grandmadps Verified Customer Verified Customer

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Excellent support and communications from the service department for helping me to get my Mustang engine replaced. department for helping me to get my Mustang engine replaced. More

by NEALCOHEN Verified Customer Verified Customer

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Excellent service and employees. Always bring my car to a ford dealership whenever possible for service. Always bring my car to a ford dealership whenever possible for service. More

by spunkya54 Verified Customer Verified Customer

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Dependable. The most recent visit was timely. Service was performed and car ready as promised. Staff are knowledgeable and pleasant ! The most recent visit was timely. Service was performed and car ready as promised. Staff are knowledgeable and pleasant ! More

by SMENGEL522 Verified Customer Verified Customer

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The service dept was prompt and efficient. Thank you for the GREAT service! Suzanne Vaughn Thank you for the GREAT service! Suzanne Vaughn More

by SUZYVAUGHN2 Verified Customer Verified Customer

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