Earl Mosby | Page 2

Efficient service - I dropped off in the late afternoon for an early am appointment the next day, and they were done by that evening for an early am appointment the next day, and they were done by that evening More

by shannonsausville3303 Verified Customer Verified Customer

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To take 2. 5 hours to complete an oil change is ridiculous. The whole point of a "Quick Lane" is to move customers through quickly. I was in line before opening, 5 hours to complete an oil change is ridiculous. The whole point of a "Quick Lane" is to move customers through quickly. I was in line before opening, I was the 7th vehicle. Either the staffing was wrong or there is incompetence at play here. Either way, I will be taking my vehicle elsewhere. You should take a look at how Hagerstown Ford does it. They get you in and out quickly. They respect my time. More

by TOOLSAREFUN Verified Customer Verified Customer

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Oil change requested not done, trailer fault module message put 17 miles on vehicle with 2 techs and could not verify. Received important recall notice -successful trailer module reprogramming in the message put 17 miles on vehicle with 2 techs and could not verify. Received important recall notice -successful trailer module reprogramming in the mail saying software update problem solved. But when the boat trailer is hooked up to the truck there are still codes that say boat disconnected, brake pads need to be replaced as well other codes that are incorrect More

by patm52 Verified Customer Verified Customer

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They care about their customers and try to do right by them. Having said that, they still had our truck for just under 4 weeks. them. Having said that, they still had our truck for just under 4 weeks. More

by Chip Brendle Verified Customer Verified Customer

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Great service, great people. My preferred service provider. Mike Treas is knowledgeable and very helpful. My preferred service provider. Mike Treas is knowledgeable and very helpful. More

by David2955Dave from Annapolis Verified Customer Verified Customer

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It was a long to hour wait but hey it needed to be done , Thank you ! Thank you ! More

by krissybby27 Verified Customer Verified Customer

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They treated me very well. The waiting room with TV's was nice. Very good servicing and not too slow. The waiting room with TV's was nice. Very good servicing and not too slow. More

by ELIAMSTE Verified Customer Verified Customer

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Very prompt and courteous with info and responses to questions. Easy to work with throughout the process. Thank you! questions. Easy to work with throughout the process. Thank you! More

by MARKWEISS57 Verified Customer Verified Customer

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Mike is a knowledgeable friendly, responsive service representative. He makes sure your car is repaired properly and ready when promised. I always appreciate his advice and recommendations. If I buy an representative. He makes sure your car is repaired properly and ready when promised. I always appreciate his advice and recommendations. If I buy another car from Koons it will because of Mike Treas! More

by EJROKE Verified Customer Verified Customer

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Overall buying and repair service experiences have been very good. Service was done timely and correct. very good. Service was done timely and correct. More

by Mwake826 Verified Customer Verified Customer

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