Earl Mosby | Page 2

Good communications is very important when dealing with automobile repair and service. Koons service personnel did a great job. automobile repair and service. Koons service personnel did a great job. More

by Windjammer Verified Customer Verified Customer

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From the moment I arrived for my appointment the service department was ready and willing to help with my concerns. He took notes and even read everything back to me before I left. Two days later (as promi department was ready and willing to help with my concerns. He took notes and even read everything back to me before I left. Two days later (as promised) I received a call that my vehicle was ready for pick-up. My vehicle was ever ran as smoothly as it currently does today. Earl even called me a day later to make sure we were all good. You talk about white glove service , well Koons Ford of Annapolis gives you just that. I can’t recommend this dealer enough. More

by Kloth, Kaelyn 001 Verified Customer Verified Customer

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Always receive first-rate service at Koons. Very accomodating during recent heavy snow and ice. Very accomodating during recent heavy snow and ice. More

by MICHAEL.HARRISON Verified Customer Verified Customer

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I need a new SUV or Truck and hope my trade in is a good possibility possibility More

by jperry20 Verified Customer Verified Customer

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Mike Treas is always great! First class attention to the issue and keeping me informed. First class attention to the issue and keeping me informed. More

by BLR256 Verified Customer Verified Customer

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Always prompt service and quality repairs I can count on. No unnecessary up-selling either. Nice lounge and free hot drinks as well. No unnecessary up-selling either. Nice lounge and free hot drinks as well. More

by larry.v Verified Customer Verified Customer

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Work was performed as explained and completed within the time frame. Thanks for giving the car a bath! time frame. Thanks for giving the car a bath! More

by swsider Verified Customer Verified Customer

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Thank You for an Excellent Service Experience Koons Ford of Annapolis Team, I would like to extend my sincere appreciation for the outstanding service I recently received at your dealership. The entire Ford of Annapolis Team, I would like to extend my sincere appreciation for the outstanding service I recently received at your dealership. The entire experience was professional, efficient, and clearly centered on customer satisfaction from beginning to end. Please share my special thanks with your Service Manager, Mr. Earl Moselby, whose leadership and professionalism were evident throughout the process. His attention to detail, clear communication, and commitment to high-quality service truly made a positive impression. I was pleased to leave a five-star rating and will confidently recommend Koons Ford of Annapolis to others based on this excellent experience. Thank you again for your dedication to providing exceptional service and for maintaining such a high standard of care for your customers. Sincerely, Dr. KM Graves More

by KGR9021056 Verified Customer Verified Customer

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I was disappointed in the time it took the service department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptabl department to figure out what was going on with my Lincoln Navigator. I felt that having my vehicle for over a week was unnecessary and unacceptable. For the answers I received from the service writer my vehicle should have been completed in less than 2-3 days max. They test drove the vehicle and heard no noises from the wind, they reset the computer systems and checked the two key fobs. The two key fobs still don't work properly. I've dealt with this dealership years ago and loved it and referred many people to use this dealership. Unfortunately, the dealership has not maintained my respect and admiration currently. Things have changed and not for the betterment of this dealership. The communication from the service department was extremely absent. No responses from the phone messages that were left. More

by mwbella21 Verified Customer Verified Customer

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Walk in, no appointment needed and was done in an hour. Rep was able to keep me posted on the status of my vehicle and suggested future services Rep was able to keep me posted on the status of my vehicle and suggested future services More

by eabp64 Verified Customer Verified Customer

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