Earl Mosby | Page 2

Mike Treas is an excellent service manager. Very attentive and ensures work is performed to your satisfaction Very attentive and ensures work is performed to your satisfaction More

by CLIPPITYDOODOG Verified Customer Verified Customer

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Love Kooons! Everyone is so friendly & helpful. Service was quick. Minimum wait time. Mike Treas goes above and beyond to make service painless. Everyone is so friendly & helpful. Service was quick. Minimum wait time. Mike Treas goes above and beyond to make service painless. More

by HILDA.WHITTINGTON Verified Customer Verified Customer

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I have been taking my car here for service for over 9 years, and after my last visit, I will never go there again. The service department is the least customer-focused team I have ever dealt with. They a years, and after my last visit, I will never go there again. The service department is the least customer-focused team I have ever dealt with. They acted as if they were annoyed when I showed up with 3 major warning lights on my dashboard on a Friday morning. They curtly responded that they couldn't look at it until next week and took my keys. They didn't ask if I had a way home, they didn't offer me a service loaner car and they didn't offer me a shuttle ride. I made my own arrangements for a rental car and left dismayed. When the service manager called me on Tuesday, he presented a list of work that needed to be performed and the associated costs. One of the items was to replace my 4 TPMS sensors. I informed him that the service department had replaced them the previous year, and if they had gone bad, it should be warranty work. He finally bothered to look up my service records in their system and confirmed I was correct. He said the parts I needed wouldn't be in until Wednesday and I would most likely get the car back on Friday. I asked if they could have the body shop there perform a minor cosmetic fix while they were waiting for the part to arrive. The car was ready on Friday, as promised. I arrived at the service department to pick it up and asked about the body work. The service person informed me rather disinterestedly "We didn't do that". No explanation, no apology, no customer service whatsoever. I have spent multiple thousands of dollars at this dealership, but they are never getting another dime from me. Their customer service is terrible, and if I hadn't been on top of things, they would have charged me for work that should have been covered under warranty. More

by CJRC Verified Customer Verified Customer

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Earl and the service team were amazing. Its not often you see good customer service. Earl and the team have always excelled in customer service. And certainly did on my last visit. Thank yo Its not often you see good customer service. Earl and the team have always excelled in customer service. And certainly did on my last visit. Thank you More

by NIC.NATALE Verified Customer Verified Customer

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Fantastic staff. Communication was very good. I would definitely bring my car back for service again. Communication was very good. I would definitely bring my car back for service again. More

by Scott Verified Customer Verified Customer

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Every Koons I get service at seems to get worse and worse. My brand new truck had a catalytic convertor stolen off it, at Koons on Security Blvd. Then I go to Koons in annapolis and they overbill me. I worse. My brand new truck had a catalytic convertor stolen off it, at Koons on Security Blvd. Then I go to Koons in annapolis and they overbill me. I wouldnt trust any Koons. More

by Koons Cant Be Trusted Verified Customer Verified Customer

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I arrived for a wait for 20,000 mile service and ended up waiting for over 5 hours . No one informed me about the delay or even kept me up to date. waiting for over 5 hours . No one informed me about the delay or even kept me up to date. More

by kluckman Verified Customer Verified Customer

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Generally incompetent. I came in for a regular service, and they replaced a battery and somehow bricked my car for almost a week because they updated systems in the wrong o I came in for a regular service, and they replaced a battery and somehow bricked my car for almost a week because they updated systems in the wrong order. Terrible communication about when it was done. I was told every time I asked it would be finished that day and when it actually was finished, I didn't get a text or call about it. I had to twice to even get someone on the line to ask. Also, I asked them about a cruise control issue and they didn't fix it. I went to get my tires replaced elsewhere and they diagnosed that problem immediately and told me how to fix it More

by htsthns Verified Customer Verified Customer

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Mike and the service crew took care of the 100k service on my F150 same day and quickly. on my F150 same day and quickly. More

by SCOTT@JSG1.COM Verified Customer Verified Customer

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The best service department I have ever been to. I will always bring my Bronco Sport here. The team is always friendly and knowledgeable. I will always bring my Bronco Sport here. The team is always friendly and knowledgeable. More

by catherine.daras Verified Customer Verified Customer

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