Earl Mosby | Page 3

Mike T. was great as usual. They took care of my truck and got me out the door. was great as usual. They took care of my truck and got me out the door. More

by LAX2100 Verified Customer Verified Customer

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Never had a problem with anyone. . Everyone I ever delt with has been polite and friendly. Always someone knowledgeable around to answer a question. . Everyone I ever delt with has been polite and friendly. Always someone knowledgeable around to answer a question. More

by LEONABUSIJA Verified Customer Verified Customer

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Engine light was on. Was charged $167 to evaluate. Now the is off so why did I pay $167? Was charged $167 to evaluate. Now the is off so why did I pay $167? More

by scottsteers Verified Customer Verified Customer

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Extremely friendly and fast service. I will definitely be returning for my next maintenance service I will definitely be returning for my next maintenance service More

by RESNICK29 Verified Customer Verified Customer

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Made a 7am appointment and the dealer had no loaners. So I had to work a deal for a loaner from a relative. Then I found the service guy never got to it because he had too many transmission customers in So I had to work a deal for a loaner from a relative. Then I found the service guy never got to it because he had too many transmission customers in front of me. So it finally got looked at Tues. More

by davidb.goldberg Verified Customer Verified Customer

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Great service, great staff. Highly recommended. They resolved the issue with my F350 in a timely and professional manner. Highly recommended. They resolved the issue with my F350 in a timely and professional manner. More

by David2955Dave from Annapolis Verified Customer Verified Customer

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Mike did a good job with communication etc. Not really much more I can say at this time. Not really much more I can say at this time. More

by WILLIAMPHEBUS Verified Customer Verified Customer

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I had an appointment for oil change and tire rotation. Appointment still took over 3 hours. Appointment still took over 3 hours. More

by ETHOMASS22 Verified Customer Verified Customer

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Unfortunately this last experience left a bad taste in my mouth. I scheduled a Quick Lane visit for my truck in person with Paula. While I was there, I asked that Earl get pre-approval for tires from my fl mouth. I scheduled a Quick Lane visit for my truck in person with Paula. While I was there, I asked that Earl get pre-approval for tires from my fleet mgmt. company, and gave Earl the exact model tire I wanted. A few days later Earl advised me he had no source for those tires, so I told him I would pass on the tires and get them else ware. When I brought the vehicle in, I told the service advisor (I believe it was Kaleb) to forget about the tires, and that I would be waiting for the Quick Lane service. After several hours go by with the vehicle not being complete and no update, I walked back to check with Dave Smith, he advised the Quick Lane service was done, but they were waiting on tires...I was not happy, and told him it will not be getting tires and to go ahead and finish it up. The next day, I get an email from my fleet mgmt company asking for approval for the tires, as well as several other "upsell" items your SA decided to try to float through which I obviously declined. So basically I was sitting in your waiting room for hours, and would have never received any info from your SA, and he would not have received an approval that day due to the complexity of that process. I expressed my frustration Earl and I believe we came to an understanding going forward, but if one of your SA's ever take it upon themselves to pull that stunt again (trying to get approval from my fleet mgmt company for additional services without talking to me first), I will never set foot in your dealership again. After many years using Koons for new vehicle purchases and service, and many very positive reviews it pains me to have to submit the review. Tom More

by Tom Provenza Verified Customer Verified Customer

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The dealership is not keeping me informed about when the parts that were ordered will be in. It's been over 30 days now parts that were ordered will be in. It's been over 30 days now More

by JAB.BALDWINBUILDER Verified Customer Verified Customer

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