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Ed Barnes

Overview Reviews (411)

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Ed Barnes

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7

411 Reviews

Overview Reviews (411)

Specialties & Trainings

ASE Certified Service Advisor

4.7

411 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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411 Reviews of Ed Barnes

September 08, 2026

Dealership Rating

Employee Rating

Great service and the peoples too at the desk , my truck 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good More

by j_amador03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Stecker, Melissa Toole, Brandon Cannon, Charles Prayor, Tom Floystrop, Monica Hernandez, Dominic Fiorentino

September 08, 2026

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Employee Rating

Ed Barnes as always took great care of me. When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appoin When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appointment. More

by IMEJIAS35

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor, Tom Floystrop

September 05, 2026

Dealership Rating

Employee Rating

Very helpful and caring Ed was very helpful and nice ! he took the time to explain everything to me and reach out . he makes sure I know what I'm dealing with , and the Jim Ellis gmc mall of Georgia is ve he took the time to explain everything to me and reach out . he makes sure I know what I'm dealing with , and the Jim Ellis gmc mall of Georgia is very clean and good to wait while your car is getting fixed. More

by ERIKAOSORIO4567

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Sep 07, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi Erika, I’m glad Ed took the time to explain everything and keep you updated throughout your visit. I’m also glad you found the waiting area at Jim Ellis Buick GMC Mall of Georgia clean and comfortable. Thank you for taking the time to recognize Ed and share what made your visit a good one.

September 03, 2026

Dealership Rating

Employee Rating

Ed was very nice during my recent visit to the service department. He greeted me and made sure I was taken care of. department. He greeted me and made sure I was taken care of. More

by SHALONDA.RUSH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dominic Fiorentino

Sep 04, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi Shalonda, we are so glad to hear Ed took such good care of you during your recent visit. It is nice knowing you were greeted with a friendly face, plus that Ed made sure you had what you needed. We are glad he helped make your visit to Jim Ellis Buick GMC Mall of Georgia a pleasant one.

August 30, 2026

Dealership Rating

Employee Rating

I felt that Jim Ellis and Ed gave me exemplary Customer service. In addition, I really appreciated the follow up. That was very timely. service. In addition, I really appreciated the follow up. That was very timely. More

by That Guy!

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it’s great to hear that Ed provided exemplary customer service during your visit to Jim Ellis Buick GMC Mall of Georgia. I’m also glad the follow up was timely. Thank you for recognizing the care you received from Ed.

August 29, 2026

Dealership Rating

Employee Rating

Great service. They pay attention to your needs and does not diminish your concerns. Just very nice. They pay attention to your needs and does not diminish your concerns. Just very nice. More

by jbap1.@aol.com

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Aug 31, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for the kind words. I’m glad the team at Jim Ellis Buick GMC Mall of Georgia listened to your concerns and provided such a positive experience. It means a lot to know you felt well taken care of.

August 27, 2026

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Employee Rating

Blatant Overcharging on 2 occasions within 11 days. What makes is even worse the dealer did not thoroughly do the job on the first visit which caused the 2nd visit. What makes is even worse the dealer did not thoroughly do the job on the first visit which caused the 2nd visit. More

by MIKEGAINEY45

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Aug 30, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

August 20, 2026

Dealership Rating

Employee Rating

Always very good with communicating with me and explaining everything in the easiest way possible to understand. He is one of the nicest men I have met. I am very lucky to have his as my advisor explaining everything in the easiest way possible to understand. He is one of the nicest men I have met. I am very lucky to have his as my advisor More

by JORDAN@AVERYSHVAC.COM

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Aug 30, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Jordan, thank you for the five‑star review. We’re glad you always receive clear communication and easy‑to‑understand explanations, and it’s great to hear how much you appreciate working with Ed Barnes. We’re grateful for your trust in Jim Ellis Buick GMC Mall of Georgia.

August 19, 2026

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Employee Rating

I had an appointment near the end of the day and was out in less than 45 minutes. I appreciated Ed walking me to my car and making sure things had been reset, I haven't ever experienced that at a dealership in less than 45 minutes. I appreciated Ed walking me to my car and making sure things had been reset, I haven't ever experienced that at a dealership before. More

by gailmariaanderson

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Aug 21, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you, Gail! We're glad Ed made your visit quick and added that extra level of care before you headed home. We appreciate the five stars and your continued trust in Jim Ellis Buick GMC Mall of Georgia!

August 16, 2026

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Employee Rating

Staff listened to my problems and fixed them the first time. All the staff members were a pleasure to deal with. time. All the staff members were a pleasure to deal with. More

by Clivermore50

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Aug 27, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for the five‑star review. We’re happy to hear the team listened, fixed your issue the first time, and made the experience pleasant. We appreciate you choosing Jim Ellis Buick GMC Mall of Georgia.