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Ed Barnes
Ed Barnes at Jim Ellis Buick GMC Mall of GA

Ed Barnes

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
393 Reviews

Specialties & Trainings

ASE Certified Service Advisor

4.6

393 Reviews

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393 Reviews of Ed Barnes

July 25, 2026

Dealership Rating
Employee Rating

Ed always meets our needs not matter what it is. He's the best! I would recommend him to anyone More

by Andy@cdkbuford.com
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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Jul 28, 2026

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 23, 2026

Dealership Rating
Employee Rating

The very best for sales and service! I would not ever go anywhere else for transportation needs! More

by GAMBRITT
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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Jul 27, 2026

Jim Ellis Buick GMC Mall of GA responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC Mall of Georgia. If you have any further questions, please don't hesitate to reach out!

July 22, 2026

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Employee Rating

Ed is the best! He always goes above & beyond to take care of his customers & their car! More

by adperkins2
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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Jul 24, 2026

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind words and this wonderful review! We do hope we can be of assistance in the future. Take care!

July 22, 2026

Dealership Rating
Employee Rating

Attentive, friendly, go above and beyond. Communicates frequently, never have to guess status. The dealership has been consistently attentive and friendly throughout the process, going above More

by SCHMIDT21
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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Jul 23, 2026

Jim Ellis Buick GMC Mall of GA responded

Hello, that's great to hear! Customer service is one of our top priorities and we're glad to hear you received such excellent service! Please let us know if there is ever anything else we can do for you! Safe travels!

July 22, 2026

Dealership Rating
Employee Rating

Attentive, friendly, go above and beyond. Communicates frequently, never have to guess status. The dealership has been consistently attentive and friendly throughout the process, going above More

by SCHMIDT21
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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Jul 23, 2026

Jim Ellis Buick GMC Mall of GA responded

Hello, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

July 18, 2026

Dealership Rating
Employee Rating

Vigorously pursuing all legal options My vehicle rides horribly and no one there can fixit More

by myemail30040
Recommend Dealer
No

Other Employees Tagged: Ed Barnes

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July 17, 2026

Dealership Rating
Employee Rating

The service Is fenomenal the advisor Is 10/10 thanks the people on the service department is very amazing More

by taco142
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 19, 2026

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

July 11, 2026

Dealership Rating
Employee Rating

Great service was quick and done right Scheduling was quick and easy Just a great dealership More

by dre3630
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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Jul 15, 2026

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2026

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Employee Rating

It was horrible. They misdiagnose my car I want charged me thousands of dollars to fix my truck. I had it towed to another mechanic shop and was fixed in 45 minutes w More

by Chefryland
Recommend Dealer
No

Other Employees Tagged: Ed Barnes

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Jul 15, 2026

Jim Ellis Buick GMC Mall of GA responded

We're very sorry to hear about your experience and understand your frustration. After reviewing your concerns, we agreed that the experience did not meet the level of service we expect to provide, and we have issued a full refund. We recognize how upsetting it is to receive a diagnosis that differs significantly from the eventual repair, especially when it leads to concerns about potentially costly repairs. While diagnostic evaluations can sometimes vary between shops, we take feedback like yours seriously and use it to continuously improve our processes and accuracy. We sincerely apologize for the inconvenience, expense, and stress this situation caused. Thank you for bringing this to our attention, and we wish you the best moving forward.

July 11, 2026

Dealership Rating
Employee Rating

Sami and the sales team have always been great to work with and James in service has also always been great to work with when the vehicles I have owned needed repairs or service. Thank you to them all. More

by ARNOLD.KEVIN442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Dowdy, Richard Nourie, Sami Karaki, Ken Wang, James Stecker, Nick Rose

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Jul 13, 2026

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. Please don't hesitate to reach out if there's anything additional we can do for you.

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