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Ed Barnes

Overview Reviews (427)

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Ed Barnes

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7

427 Reviews

Overview Reviews (427)

Specialties & Trainings

ASE Certified Service Advisor

4.7

427 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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427 Reviews of Ed Barnes

October 05, 2026

Dealership Rating

Employee Rating

Always a great experience when I come here. Great customer and great mechanics I will always bring my vehicle here. Great customer and great mechanics I will always bring my vehicle here. More

by MLAMONTCAIN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

October 04, 2026

Dealership Rating

Employee Rating

The dealership was professional and kind. Communication was excellent. No Nope This is ridiculous. Don't force me to say words in order to complete a survey. Communication was excellent. No Nope This is ridiculous. Don't force me to say words in order to complete a survey. More

by POLATTY

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

October 03, 2026

Dealership Rating

Employee Rating

James is always a great help. He explains the best service for my car . He keeps me updated throughout the service. He explains the best service for my car . He keeps me updated throughout the service. More

by chasd1974

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Stecker, Tom Floystrop, Dominic Fiorentino

October 03, 2026

Dealership Rating

Employee Rating

I booked my appointment at a different location and AWD was very accommodating and had me in/out in an hour. Really appreciate the service help and fitting me in when the scheduling was my mistake was very accommodating and had me in/out in an hour. Really appreciate the service help and fitting me in when the scheduling was my mistake More

by Kevinstandard

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

September 29, 2026

Dealership Rating

Employee Rating

I paid $219 for a detail clean and my clean job is very poorly. It is not clean very dissatisfied with the Cleaning. Everything else was perfect. poorly. It is not clean very dissatisfied with the Cleaning. Everything else was perfect. More

by ERIKACAREY1976

Verified Customer

Recommend Dealer

Other Employees Tagged: Ed Barnes

Oct 04, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

September 29, 2026

Dealership Rating

Employee Rating

Ed was not very personable. Made you feel like you were bothering him Will comeback Made you feel like you were bothering him Will comeback More

by Rgrjenkins17

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Oct 01, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you; we appreciate your feedback! Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

September 27, 2026

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Employee Rating

Ed went far above and beyond the call of duty to help facilitate the repairs needed and get me back into my vehicle. There were repeated issues with GM refusing to apply the rewards points that I legitim facilitate the repairs needed and get me back into my vehicle. There were repeated issues with GM refusing to apply the rewards points that I legitimately earned and Ed stayed engaged trying to help resolve the matter even though GM still has not applied the earned points to my GM rewards account despite all of Ed's valiant efforts. More

by GREG FOSTER

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Oct 04, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Greg, we’re glad Ed was helpful in getting the repairs done at Jim Ellis Buick GMC Mall of Georgia. We’re sorry the GM Rewards points haven’t been applied, and we hope that gets resolved soon. We appreciate you recognizing Ed for trying to help with that.

September 24, 2026

Dealership Rating

Employee Rating

Ed stayed in touch with us and listened to our concerns. I love the pickup and delivery option you offer too!! I love the pickup and delivery option you offer too!! More

by TERRIBUFFOLINO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Sep 25, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi Terri, it’s great to hear Ed kept you updated and took the time to listen to your concerns. We’re also happy the pickup and delivery option made things more convenient for you. Thanks for choosing Jim Ellis Buick GMC Mall of Georgia!

September 22, 2026

Dealership Rating

Employee Rating

Great experience with family owned dealer. Sam,Craig in sales, Ed in service department along with the one's servicing , detailing our vehicles, Jim Ellis have exceeded our expectations. Thank Sam,Craig in sales, Ed in service department along with the one's servicing , detailing our vehicles, Jim Ellis have exceeded our expectations. Thank you for all you've done and continue to do!! More

by Chadcarey73

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Sep 26, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi Chad, we appreciate you taking the time to recognize so many of the people who helped you at Jim Ellis Buick GMC Mall of Georgia. It’s great to know Sam, Craig, Ed, and everyone who worked on and detailed your vehicles all made such a positive impression. We’re thankful for the opportunity to take care of you.

September 19, 2026

Dealership Rating

Employee Rating

They were so helpful and informed me of everything on the way. They made this uncomfortable experience very pleasant. way. They made this uncomfortable experience very pleasant. More

by hayden.forthofer

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Sep 25, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi Hayden, we're happy our team kept you informed and helped make a difficult situation more comfortable for you. We really appreciate you sharing this and trusting Jim Ellis Buick GMC Mall of Georgia!