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Ed Barnes
Ed Barnes at Jim Ellis Buick GMC Mall of GA

Ed Barnes

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.5
325 Reviews

Specialties & Trainings

ASE Certified Service Advisor

4.5

325 Reviews

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325 Reviews of Ed Barnes

November 13, 2025

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Employee Rating

Ed always takes care of me in a professional and expedient manner. They are very punctual based off the schedule received at drop off. More

by TCAPE1
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Service Communication
Recommend Dealer
Yes
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November 12, 2025

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Employee Rating

4 wheel drive had error code. Took it in, they diagnosed the issue. Told me it needed a part. Picked it up the next morning. They had already checked that I had extended warranty, More

by WARNER
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Service Time
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Recommend Dealer
Yes
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October 29, 2025

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Employee Rating

Excellent service as usual. I would highly recommend this dealership to anyone in need of service for their GMC. More

by DRHORTON1920
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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Nov 02, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! Thanks for the recommendation, and have an amazing day!

October 26, 2025

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Employee Rating

Wouldn’t trust anyone else with my Yukon they take care of their customers…. 5stars More

by MONTEBRITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Stecker, Kim South, Christie Ledbetter, Nick Rose, Melissa Toole, Brandon Cannon, Charles Prayor, Tom Floystrop

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Oct 27, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! We sincerely value your business and look forward to your next visit!

October 22, 2025

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Employee Rating

Got the job done on the time they told me to drop it off yes More

by josemorenoortiz35
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2025

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 08, 2025

Dealership Rating
Employee Rating

Unwanted charge, no informing on time for pick up. No follow up call after complaint. More

by Ketan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tom Floystrop

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Nov 06, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

September 18, 2025

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Employee Rating

The required service and repair were performed in a timely fashion. Ed was resourceful and found the best value for me. More

by MILES-DANIEL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 22, 2025

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

September 10, 2025

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Employee Rating

My service advisor. Ed Barnes was great. The dealership took care of me above and beyond. I’ll be back every time. More

by KEVINBRICE_99
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 12, 2025

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 04, 2025

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Employee Rating

This is my favorite dealership. Sales and Service Dept provide great customer service. Ed Barnes is who i go to every time for Service More

by John S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Ebel, Sami Karaki

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Sep 07, 2025

Jim Ellis Buick GMC Mall of GA responded

John, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 31, 2025

Dealership Rating
Employee Rating

It was just average this time. Previous experience was better. Would have appreciated a little better communication. More

by rthompson23
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

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Sep 10, 2025

Jim Ellis Buick GMC Mall of GA responded

Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

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