Great experience with family owned dealer.
Sam,Craig in sales, Ed in service department along with the one's servicing , detailing our vehicles, Jim Ellis have exceeded our expectations. Thank
Sam,Craig in sales, Ed in service department along with the one's servicing , detailing our vehicles, Jim Ellis have exceeded our expectations. Thank you for all you've done and continue to do!!
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by Chadcarey73
Verified Customer
Verified Customer
Other Employees Tagged:
Ed Barnes
They were so helpful and informed me of everything on the
way. They made this uncomfortable experience very pleasant.
way. They made this uncomfortable experience very pleasant.
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by hayden.forthofer
Verified Customer
Verified Customer
Other Employees Tagged:
Ed Barnes
My experience with Ed Barnes personally was positive.
He was professional, courteous, and communicated with me throughout the process. My frustration is with how the underlying vehicle issue was handled.
He was professional, courteous, and communicated with me throughout the process. My frustration is with how the underlying vehicle issue was handled. My 2022 Buick Enclave previously required repair for a known manufacturer-related exhaust defect. The exhaust system developed problems again, and the resulting exhaust leak was followed by catalytic converter damage and a P0420 code. Despite the history of the manufacturer defect and the connection I raised between the exhaust leak and subsequent catalytic converter failure, I was told the catalytic converter was unrelated and GM declined to cover the repair. I was instead offered a $500 discount. I also experienced a significant fluid leak after the vehicle was serviced, which created an additional concern that had not existed beforehand. I appreciate Ed’s assistance, but I am extremely disappointed that I am being left responsible for an expensive repair that I believe resulted from a recurring manufacturer-related exhaust problem rather than normal wear and tear.
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by JSTANCIL23
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2026 -
Jim Ellis Buick GMC Mall of GA responded
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Ed does good costumer service likes to help
People
thanks for your help highly recommend
thanks for your help highly recommend
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by DIANITA090
Verified Customer
Verified Customer
Service Price Transparency
Sep 22, 2026 -
Jim Ellis Buick GMC Mall of GA responded
Hi, we're glad Ed was there to help and make your visit a positive one. We really appreciate you taking the time to recognize him and recommend Jim Ellis Buick GMC Mall of Georgia. It's always nice to know our customers feel well taken care of.
Everyone has always been friendly.
I use Ed Barnes as my advisor since he has been honest and friendly every time!
I use Ed Barnes as my advisor since he has been honest and friendly every time!
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by TANNERLISA0217
Verified Customer
Verified Customer
Service Price Transparency
Sep 18, 2026 -
Jim Ellis Buick GMC Mall of GA responded
Lisa, it’s great that you continue coming back to Jim Ellis Buick GMC Mall of Georgia. We appreciate you recognizing Ed Barnes for his honest and friendly approach. We hope we can continue providing the kind of service that keeps you coming back for many years to come.
My car was ready in the normal expected time.
I received a video of the work done, and a description of maintenance needed. I was pleasantly surprised to see my car sparkling clean on the outside
I received a video of the work done, and a description of maintenance needed. I was pleasantly surprised to see my car sparkling clean on the outside and inside. I was also surprised to see that they added windshield wiper fluid. It was a very good experience.
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by Dciampa912
Verified Customer
Verified Customer
Other Employees Tagged:
Ed Barnes
Sep 18, 2026 -
Jim Ellis Buick GMC Mall of GA responded
Hi, we love hearing that the little extras made your visit to Jim Ellis Buick GMC Mall of Georgia even better. We appreciate you trusting us with your vehicle!
They got my mudflaps installed in the time that they said
it would be done and I received excellent service while I was there.
it would be done and I received excellent service while I was there.
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by SCM_0126
Verified Customer
Verified Customer
Other Employees Tagged:
Ed Barnes
Sep 19, 2026 -
Jim Ellis Buick GMC Mall of GA responded
Hi, we’re glad the team at Jim Ellis Buick GMC Mall of Georgia got your mudflaps installed within the time promised and made sure you received excellent service while you were there. We appreciate you choosing us and taking the time to share your experience.
Dominic was really nice and welcoming he helped me with
my service on my truck.
my service on my truck.
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by Yurixi.Espinoza06
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2026 -
Jim Ellis Buick GMC Mall of GA responded
Hi Yurixi, it is always nice to hear that a team member made a lasting impression. We appreciate you taking the time to recognize Dominic for the way he treated you. We hope to have the chance to welcome you back the next time your truck is in for service.
Great service and the peoples too at the desk , my truck
2024 at4 sierra GMC 2500 .HD..
Now my truck run very good
2024 at4 sierra GMC 2500 .HD..
Now my truck run very good
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by j_amador03
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2026 -
Jim Ellis Buick GMC Mall of GA responded
Hi, I’m glad to hear your truck is running great after your visit. It’s also nice to know the service team at Jim Ellis Buick GMC Mall of Georgia treated you well from the moment you checked in. We appreciate you trusting us with your truck!
Ed Barnes as always took great care of me.
When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appoin
When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appointment.
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by IMEJIAS35
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2026 -
Jim Ellis Buick GMC Mall of GA responded
Hi, it’s great to hear Ed Barnes took such good care of you once again. I’m glad he was able to arrange a ride so you could make it to your doctor’s appointment on time. Thank you for sharing your experience!