Ed Barnes
Ed Barnes at Jim Ellis Buick GMC Mall of GA

Ed Barnes

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
346 Reviews

Specialties & Trainings

ASE Certified Service Advisor

4.6

346 Reviews

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346 Reviews of Ed Barnes

February 15, 2026

Dealership Rating
Employee Rating

It was fine. I understand it's standard practice at a dealership to upsell, so I consulted my owners manual before I came to the dealership. That way I knew that More

by craigholmes63
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Feb 18, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 31, 2026

Dealership Rating
Employee Rating

Fair I have fair treatment as it is a dealership and the upsets is always there.. its business.. More

by Dcsnax69
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

January 24, 2026

Dealership Rating
Employee Rating

They are always professional and get right on the work. They continually communicate what is going on and make suggestions based on the inspection. More

by TBARKER792
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jan 25, 2026

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2026

Dealership Rating
Employee Rating

Ed was great explaining options and not putting any pressure on me to spend money that wasn't needed More

by ADAM_TEAGUE
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jan 25, 2026

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2026

Dealership Rating
Employee Rating

Ed was great explaining options and not putting any pressure on me to spend money that wasn't needed More

by ADAM_TEAGUE
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jan 25, 2026

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 20, 2026

Dealership Rating
Employee Rating

You guys are always very professional. Always attentive to the customer just as they walk in the door for service. Ed is great! His communication along every step with texts was super nice More

by Lawrence C.
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jan 22, 2026

Jim Ellis Buick GMC Mall of GA responded

Lawrence, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia! If you have any further questions, please give us a call. We're always happy to help!

January 17, 2026

Dealership Rating
Employee Rating

Great experience. Smooth process. Wonderful communications. I will keep coming back. No hassles. Clean, well-equipped waiting area. More

by PATTERSON.THOM
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jan 19, 2026

Jim Ellis Buick GMC Mall of GA responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 14, 2026

Dealership Rating
Employee Rating

Courteous expedient, no complaints at all, thank you for excellent Svc Nothing else to say ?? More

by IRISHORKO
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jan 16, 2026

Jim Ellis Buick GMC Mall of GA responded

We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 14, 2026

Dealership Rating
Employee Rating

My check engine light was quickly diagnosed, a part replaced and I was able to go on my way. Ed kept me informed, and the technician provided a video of findings on the free safety check. It was a grea More

by GLORIA.POBST
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jan 15, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 13, 2026

Dealership Rating
Employee Rating

Had an appointment with Ed Barnes for service on my daughter’s car. As always, top notch communication and service! More

by michael.langley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 15, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you so much for your positive comments about Jim Ellis Buick GMC Mall of Georgia! We are always more than happy to assist you if anything else comes up. Take care!

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