Ed Barnes
Ed Barnes at Jim Ellis Buick GMC Mall of GA

Ed Barnes

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
378 Reviews

Specialties & Trainings

ASE Certified Service Advisor

4.6

378 Reviews

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378 Reviews of Ed Barnes

June 27, 2026

Dealership Rating
Employee Rating

Very professional and easy to work with. Always get my truck finished way before I’d think. More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 29, 2026

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 27, 2026

Dealership Rating
Employee Rating

I felt Ed and the tech that worked on my truck cared about given the most information and care of my vehicle possible. Ed customer service was 5+. Greatest experience over other GMC dealerships. More

by CHARLESSTEPHENSJR
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

June 26, 2026

Dealership Rating
Employee Rating

I've been told it would take 2. 5 hrs. It took 4 hrs and didn't get an update until I asked for it. More

by MARIUSLACATUS
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jun 29, 2026

Jim Ellis Buick GMC Mall of GA responded

We appreciate your honest feedback, as we are always looking for ways to improve. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 872-0884 at your earliest convenience to discuss how we can turn this experience into a positive one.

June 26, 2026

Dealership Rating
Employee Rating

Ed was amazing. He's the only person that has ever walked me to my vehicle to verify everything was good to go. Normally, I am stuck putting away the tire lock tool More

by Jimmy
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jun 30, 2026

Jim Ellis Buick GMC Mall of GA responded

Jimmy, we're happy to hear you had such a positive experience with Ed! Feel free to reach out to us if you need anything. Have a wonderful day.

June 21, 2026

Dealership Rating
Employee Rating

Everyone from the service department, sales & parts departments, to include the management in their respective departments were absolutely awesome! Everyone was very professional, courteous, friendly a More

by jjrapp03
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jun 23, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 02, 2026

Dealership Rating
Employee Rating

Ed was polite and professional. I asked if my expectations were met! My car was towed in on a Thursday at 4pm, and was repaired and ready for pickup before noon on Friday!!! That is More

by DAVEYR
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

Jun 04, 2026

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 29, 2026

Dealership Rating
Employee Rating

ED BARNES AND HIS TEAM ARE PHENOMENAL! !! I’m always met w cheerful courteous greetings and excellent service More

by MARKPALLOTTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! We look forward to your next visit! Take care!

May 28, 2026

Dealership Rating
Employee Rating

Great service will recommend to anyone ed gets 5andabove for all his help 👍 thanks again More

by ICEPICK70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience! We look forward to your next visit! Take care!

May 19, 2026

Dealership Rating
Employee Rating

I'd rather not say. ..I will continue to go to Gainesville Georgia or Columbus Georgia for services More

by gaskew2011
Recommend Dealer
No

Other Employees Tagged: Ed Barnes

Jun 10, 2026

Jim Ellis Buick GMC Mall of GA responded

We would like the opportunity to address your concerns. Please reach out to us directly at (770) 872-0884 when you have a chance. Thank you, and we look forward to hearing from you.

May 18, 2026

Dealership Rating
Employee Rating

Ed Barnes is a very professional and knowledgeable service adviser ! I would highly recommend Jim Ellis More

by russcrosio
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

May 22, 2026

Jim Ellis Buick GMC Mall of GA responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out!

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