Ed Barnes

Yes. It was an easy in and out. Communication was perfect . Video was helpful Ed was great It was an easy in and out. Communication was perfect . Video was helpful Ed was great More

by JOHNUPCHURCH0 Verified Customer Verified Customer

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Service was great! Ed was very informative and on point with his updates. Got everything done. Thank you!!! Ed was very informative and on point with his updates. Got everything done. Thank you!!! More

by VKLOGISTICINC Verified Customer Verified Customer

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Timely service (oil change and filter replacement) Tech provided timely update. Car clean and counters reset provided timely update. Car clean and counters reset More

by Grace Verified Customer Verified Customer

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This is a great dealership to work with! Always helpful and friendly! This is my second time working with Ed Barnes and he is amazing! Will work with him again! Always helpful and friendly! This is my second time working with Ed Barnes and he is amazing! Will work with him again! More

by MACKENZIE SHADBURN Verified Customer Verified Customer

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Problem free. Easy to work with and no problems at all That should cover everything Easy to work with and no problems at all That should cover everything More

by DougorMary Verified Customer Verified Customer

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Very clean facilities. Staff is courteous. My favorite part is getting a video update from the technician updating me on what’s being done and status of my vehicle. Staff is courteous. My favorite part is getting a video update from the technician updating me on what’s being done and status of my vehicle. More

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Best dealership around Always Professional and Efficient Always willing to help and answers my questions when I have them Always willing to help and answers my questions when I have them More

by Kimsouth930 Verified Customer Verified Customer

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I once was skeptical but the service team has renewed my confidence in ALWAYS servicing my car at Jim Eliis MOG. confidence in ALWAYS servicing my car at Jim Eliis MOG. More

by Kennethbrown.atl Verified Customer Verified Customer

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I once was skeptical but the service team has renewed my confidence in ALWAYS servicing my car at Jim Eliis MOG. confidence in ALWAYS servicing my car at Jim Eliis MOG. More

by Kennethbrown.atl Verified Customer Verified Customer

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Ed was very professional, and extremely proactive in letting me know that my vehicle would not be worked on, due to the fact that so many vehicles preceded one. I'm not sure that is a good look for your letting me know that my vehicle would not be worked on, due to the fact that so many vehicles preceded one. I'm not sure that is a good look for your brand, because the perception for me became one that said GMC's breakdown so much that every mechanic's bay was full for multiple days. Nonetheless, once the vehicle was finally diagnosed, I had to wait an additional day for the part which was properly ordered, but left off of the delivery truck, to come in. This cause not only an inconvenience for me, but I had to rent a vehicle for an additional day. As one who is in service myself, I would have proactively offered empathy first, and perhaps a discount to accommodate the inconvenience of my customer. I'm not asking for anything for free, but some type of price break would have been nice to help me to subsidize the additional cost I had to pay for my rental. However, other than verbal empathy, monetary comfort was offered. To top things off, I drove down 85 approximately 15 mi, and the engine light came back on. I called and left a message for Ed, yet no one has returned my call to show any concern. Additionally, other than the day that I picked the vehicle up, I have not driven it at all, because I was traveling. I returned on yesterday, and today is my first time driving the vehicle since the day we picked it up, well guess what? It just shut down on me again. It started, but now I have to go to AutoZone and have the code pulled, which tells me that although it is starting now it was partially fixed, but there's still something wrong with the vehicle., but thank you for caring enough to provide this survey. More

by Acadia Blues Verified Customer Verified Customer

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