Ed Barnes
Ed Barnes at Jim Ellis Buick GMC Mall of GA

Ed Barnes | Page 2

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6
378 Reviews

Specialties & Trainings

ASE Certified Service Advisor

4.6

378 Reviews

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378 Reviews of Ed Barnes

May 15, 2026

Dealership Rating
Employee Rating

Very courteous and professional Through I would and will recommend the service department to friends and family. Ed Barnes checked on me and updated me frequently. More

by Sherryawyatt
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

May 16, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your kind review! We strive to provide exceptional customer service, and we are thrilled to hear that Barnes went above and beyond in taking care of you. We truly appreciate your recommendation. Thank you for choosing us!

May 14, 2026

Dealership Rating
Employee Rating

The service department is fast when it comes to diagnosing a problem. The vehicle was looked at quickly. The staff seem to lack empathy and just wanted to make a sale, such as recommending a transm More

by Andy002
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ed Barnes

Jun 10, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 14, 2026

Dealership Rating
Employee Rating

Great communication. Great work done. Nice waiting area. Ed made sure everything went to my liking. More

by Candice Chang
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

May 15, 2026

Jim Ellis Buick GMC Mall of GA responded

We really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 09, 2026

Dealership Rating
Employee Rating

Ed work hard with the extended warranty company to get things covered he always goes above and beyond More

by amberc65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2026

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 07, 2026

Dealership Rating
Employee Rating

Pleased with the prompt service. The video recap is awesome. Jim Ellis is the service department of choice i trust to maintenance my vehicle. Appreciate you guys More

by MRANDMRSRODGERSTHE2ND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 07, 2026

Dealership Rating
Employee Rating

The most trusted dealer in the area my service work was great with Mr.Rose More

by wrighternest758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rose

May 08, 2026

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 05, 2026

Dealership Rating
Employee Rating

Pleasant Service employee Mr Barnes was knowledgeable, courteous and arranged for transportation to and from our home while our vehicle was being serviced. More

by eagleeyes29
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

May 03, 2026

Dealership Rating
Employee Rating

Great place. East to deal with and fast. I recommend to pay them a visit. More

by Jwmbrooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2026

Jim Ellis Buick GMC Mall of GA responded

Thank you so much for your positive comments about Jim Ellis Buick GMC Mall of Georgia! Thanks again for the recommendation, and have an amazing day!

May 01, 2026

Dealership Rating
Employee Rating

Valuable, and Appreciated I felt like My Advisor Barnes Cared, and that was Awesomeness MY Advisor Mr. Barnes was Customer Focused More

by TUMPIN4
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

May 08, 2026

Jim Ellis Buick GMC Mall of GA responded

We are very happy to have provided you with such a positive experience! We are more than happy to assist you if anything else comes up. Take care!

April 30, 2026

Dealership Rating
Employee Rating

Great communication and Ed was very thorough about the service that was provided. I really appreciated the updates while waiting for service to be completed. More

by ashtonsmith018
Recommend Dealer
Yes

Other Employees Tagged: Ed Barnes

May 08, 2026

Jim Ellis Buick GMC Mall of GA responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Ellis Buick GMC Mall of Georgia. We do hope we can be of assistance in the future. Take care!

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