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Ed Barnes

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Ed Barnes

Ed Barnes | Page 2

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7

427 Reviews

Overview Reviews (427)

Specialties & Trainings

ASE Certified Service Advisor

4.7

427 Reviews

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427 Reviews of Ed Barnes

September 19, 2026

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My experience with Ed Barnes personally was positive. He was professional, courteous, and communicated with me throughout the process. My frustration is with how the underlying vehicle issue was handled. He was professional, courteous, and communicated with me throughout the process. My frustration is with how the underlying vehicle issue was handled. My 2022 Buick Enclave previously required repair for a known manufacturer-related exhaust defect. The exhaust system developed problems again, and the resulting exhaust leak was followed by catalytic converter damage and a P0420 code. Despite the history of the manufacturer defect and the connection I raised between the exhaust leak and subsequent catalytic converter failure, I was told the catalytic converter was unrelated and GM declined to cover the repair. I was instead offered a $500 discount. I also experienced a significant fluid leak after the vehicle was serviced, which created an additional concern that had not existed beforehand. I appreciate Ed’s assistance, but I am extremely disappointed that I am being left responsible for an expensive repair that I believe resulted from a recurring manufacturer-related exhaust problem rather than normal wear and tear. More

by JSTANCIL23

Verified Customer

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Recommend Dealer

Sep 22, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

September 18, 2026

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Ed does good costumer service likes to help People thanks for your help highly recommend thanks for your help highly recommend More

by DIANITA090

Verified Customer

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Recommend Dealer

Yes

Sep 22, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're glad Ed was there to help and make your visit a positive one. We really appreciate you taking the time to recognize him and recommend Jim Ellis Buick GMC Mall of Georgia. It's always nice to know our customers feel well taken care of.

September 17, 2026

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Everyone has always been friendly. I use Ed Barnes as my advisor since he has been honest and friendly every time! I use Ed Barnes as my advisor since he has been honest and friendly every time! More

by TANNERLISA0217

Verified Customer

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Recommend Dealer

Yes

Sep 18, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Lisa, it’s great that you continue coming back to Jim Ellis Buick GMC Mall of Georgia. We appreciate you recognizing Ed Barnes for his honest and friendly approach. We hope we can continue providing the kind of service that keeps you coming back for many years to come.

September 16, 2026

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My car was ready in the normal expected time. I received a video of the work done, and a description of maintenance needed. I was pleasantly surprised to see my car sparkling clean on the outside I received a video of the work done, and a description of maintenance needed. I was pleasantly surprised to see my car sparkling clean on the outside and inside. I was also surprised to see that they added windshield wiper fluid. It was a very good experience. More

by Dciampa912

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Sep 18, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we love hearing that the little extras made your visit to Jim Ellis Buick GMC Mall of Georgia even better. We appreciate you trusting us with your vehicle!

September 11, 2026

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They got my mudflaps installed in the time that they said it would be done and I received excellent service while I was there. it would be done and I received excellent service while I was there. More

by SCM_0126

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Sep 19, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we’re glad the team at Jim Ellis Buick GMC Mall of Georgia got your mudflaps installed within the time promised and made sure you received excellent service while you were there. We appreciate you choosing us and taking the time to share your experience.

September 10, 2026

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Dominic was really nice and welcoming he helped me with my service on my truck. my service on my truck. More

by Yurixi.Espinoza06

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Dominic Fiorentino

Sep 12, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi Yurixi, it is always nice to hear that a team member made a lasting impression. We appreciate you taking the time to recognize Dominic for the way he treated you. We hope to have the chance to welcome you back the next time your truck is in for service.

September 08, 2026

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Great service and the peoples too at the desk , my truck 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good More

by j_amador03

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: James Stecker, Melissa Toole, Brandon Cannon, Charles Prayor, Tom Floystrop, Monica Hernandez, Dominic Fiorentino

Sep 09, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, I’m glad to hear your truck is running great after your visit. It’s also nice to know the service team at Jim Ellis Buick GMC Mall of Georgia treated you well from the moment you checked in. We appreciate you trusting us with your truck!

September 08, 2026

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Ed Barnes as always took great care of me. When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appoin When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appointment. More

by IMEJIAS35

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Charles Prayor, Tom Floystrop

Sep 09, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it’s great to hear Ed Barnes took such good care of you once again. I’m glad he was able to arrange a ride so you could make it to your doctor’s appointment on time. Thank you for sharing your experience!

September 05, 2026

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Very helpful and caring Ed was very helpful and nice ! he took the time to explain everything to me and reach out . he makes sure I know what I'm dealing with , and the Jim Ellis gmc mall of Georgia is ve he took the time to explain everything to me and reach out . he makes sure I know what I'm dealing with , and the Jim Ellis gmc mall of Georgia is very clean and good to wait while your car is getting fixed. More

by ERIKAOSORIO4567

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Ed Barnes

Sep 07, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi Erika, I’m glad Ed took the time to explain everything and keep you updated throughout your visit. I’m also glad you found the waiting area at Jim Ellis Buick GMC Mall of Georgia clean and comfortable. Thank you for taking the time to recognize Ed and share what made your visit a good one.

September 03, 2026

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Ed was very nice during my recent visit to the service department. He greeted me and made sure I was taken care of. department. He greeted me and made sure I was taken care of. More

by SHALONDA.RUSH

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Dominic Fiorentino

Sep 04, 2026 -

Jim Ellis Buick GMC Mall of GA responded

Hi Shalonda, we are so glad to hear Ed took such good care of you during your recent visit. It is nice knowing you were greeted with a friendly face, plus that Ed made sure you had what you needed. We are glad he helped make your visit to Jim Ellis Buick GMC Mall of Georgia a pleasant one.