Ed Barnes | Page 35

My issue is not with the service department. They provided service as bes they could given the circumstances. The design of the car is very poor when the battery, battery case, and bumper all have to provided service as bes they could given the circumstances. The design of the car is very poor when the battery, battery case, and bumper all have to be removed at the cost of $100 in order to change a turn signal light bulb. More

by LTwining Verified Customer Verified Customer

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Service Mgr. Ed Barnes pointed out timely maintenance needs. He answered future need questions frankly. needs. He answered future need questions frankly. More

by GBPFANL1 Verified Customer Verified Customer

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Other service dealers do not perform like Jim Ellis GMC in Buford, Georgia. Best service department in North Georgia. in Buford, Georgia. Best service department in North Georgia. More

by Melinda Tocco Verified Customer Verified Customer

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I was disappointed to learn that you have stopped the late afternoon discount pricing program late afternoon discount pricing program More

by WDBLANKENSHIP Verified Customer Verified Customer

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2.5 hour wait for oil change with appointment. Please ask the customer upfront if they would like a courtesy AUTOMATIC car wash for people who only hand wash their cars. The brushes are harsh. the customer upfront if they would like a courtesy AUTOMATIC car wash for people who only hand wash their cars. The brushes are harsh. More

by RERE0223 Verified Customer Verified Customer

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Friendly and knowledgeable staff. I will continue to be a customer at Jim Ellis Gmc. customer at Jim Ellis Gmc. More

by Tyler90 Verified Customer Verified Customer

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Very friendly staff. Very efficient. It was nice that the service manager texted me with updates as my truck was being worked on. Highly recommend Jim Ellis Ga Mall service center. service manager texted me with updates as my truck was being worked on. Highly recommend Jim Ellis Ga Mall service center. More

by CHRISFOWLER201 Verified Customer Verified Customer

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I scheduled the appointment on a Wednesday describing the problem to get looked at on a Friday. I dropped my truck off at 8:15 AM and it was not looked at at all during the day. problem to get looked at on a Friday. I dropped my truck off at 8:15 AM and it was not looked at at all during the day. More

by bwburns1977 Verified Customer Verified Customer

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GREAT ,haven't received this nice of service since we left Florida. Suggested to Ed that the dealership have benches on the outside so one could enjoy the nice weather while waiting. left Florida. Suggested to Ed that the dealership have benches on the outside so one could enjoy the nice weather while waiting. More

by Nslonkosky Verified Customer Verified Customer

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As a GM retiree of 20 years I find it difficult to believe you are now charging $ 80 buck for an oil change. Your people are awesome however your ever increasing prices are certainly not. This tells m believe you are now charging $ 80 buck for an oil change. Your people are awesome however your ever increasing prices are certainly not. This tells me when I'm ready to purchase again it wont be with your dealership as I will not be able to afford it.I find it sad to see empty showroom spaces not filled with Buick's and/ or GMC vehicles but even more so the non GM cars out front and center of your dealership. Your parking out front is absolutely pathetic, very poorly thought out. More

by BOYDS35MM Verified Customer Verified Customer

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