Ed Barnes
Ed Barnes at Jim Ellis Buick GMC Mall of GA

Ed Barnes | Page 31

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

Contact Me
4.6
366 Reviews

Specialties & Trainings

ASE Certified Service Advisor

4.6

366 Reviews

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366 Reviews of Ed Barnes

July 12, 2022

Dealership Rating
Employee Rating

Service was good and Ed Barnes did a good job, however, it took much too long to complete. I was there over 2 hours for a routine service. More

by BWILSON16
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2022

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!

July 12, 2022

Dealership Rating
Employee Rating

Great dealership, always communicating well withe customers and keeping me updated on my vehicle. Very fast turnaround time as well More

by Abj42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2022

Jim Ellis Buick GMC Mall of GA responded

Hello there! Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia

July 04, 2022

Dealership Rating
Employee Rating

Every time I am there , the whole staff from people who make my appointment to service my truck , the people that check me in, right down the line to the ones I don't see that actually work ony vehicle are More

by Sammy61114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christie Ledbetter , Sean Garrett, Drew Pederson, Anna Rogers

Jul 05, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia! Please don't hesitate to reach out if there's anything additional we can do for you.

June 21, 2022

Dealership Rating
Employee Rating

I made an appointment to have the transmission on my truck looked at. I came in for the appointment a week later only to find out that the tech was on vacation. About 3 & 1/2 weeks Ed called (not the o More

by KEVINGOWER
Customer Service
Friendliness
Recommend Dealer
Yes
Jun 29, 2022

Jim Ellis Buick GMC Mall of GA responded

Kevin, Thank you for taking the time to let us know about your experience. We sincerely apologize for the lack of communication and we will be addressing this with our team to better our processes moving forward. Please reach out to our Service Manager, Sean Garrett, at 678-889-8881 if you'd like to discuss this further.

June 16, 2022

Dealership Rating
Employee Rating

Always great service that I can depend upon. I know that my vehicle has been cared for by professionals. More

by Pat Savage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Gonzalez

Jun 18, 2022

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 16, 2022

Dealership Rating
Employee Rating

Schedule easy fast arrangements reparefast gmpart service is great warranty on all parts labor and multiple point inspection More

by RUSTYG67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christie Ledbetter , Jorge Banos Jr, Kristin Buffington, Rina Centeno, Danielle Edwards, Tate Gardner, Sean Garrett, Ron Gay, David Gonzalez

Jun 17, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again.

June 16, 2022

Dealership Rating
Employee Rating

Scheduled routine maintenance for my Encore at this dealer because I just moved and it is one of the closest to me. Not only was it more expensive than any other Buick Dealer I’ve been to, but I also w More

by ajd7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 29, 2022

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us this feedback. We sincerely apologize that your experience fell so far below our standard. Please give us a call at your earliest convenience at 678-889-8881 so that we can work towards a resolution for you.

June 10, 2022

Dealership Rating
Employee Rating

Jim Ellis always takes great care of me and my truck when I come in for service! More

by Lynn Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 13, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 31, 2022

Dealership Rating
Employee Rating

Terrible! Truck still leaks oil. Charged me for somthing that didn’t fix problem I’m disappointed More

by KEITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jun 03, 2022

Jim Ellis Buick GMC Mall of GA responded

Thank you for taking the time to leave us your honest feedback about your recent experience. We take your concerns seriously and will use this information to better our processes moving forward. If you have any further questions or concerns you would like to discuss please call our Service Manager, Sean Garrett, directly at 678-889-8881. Again, thank you for your feedback and have a wonderful day.

May 30, 2022

Dealership Rating
Employee Rating

Ed was awesome, I recommend him to all my fiends and for their service needs More

by donr98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Ryberg

Jun 01, 2022

Jim Ellis Buick GMC Mall of GA responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

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