Ed Barnes | Page 30

Service was excellent. Service writer went above and beyond. Helped get the warranty company to pay for my repairs when they didn’t want to Service writer went above and beyond. Helped get the warranty company to pay for my repairs when they didn’t want to More

by Robert J Verified Customer Verified Customer

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Everyone is always friendly and helpful at this dealership …looking forward to my next oil change. Thx! dealership …looking forward to my next oil change. Thx! More

by Chris Wagner Verified Customer Verified Customer

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Left our floor mats covered in oil? Inspection of new battery installation noticed the cables were not attached?? Absolutely poor work!!! Inspection of new battery installation noticed the cables were not attached?? Absolutely poor work!!! More

by Brgaction Verified Customer Verified Customer

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Swindled again by another GMC dealership. I took my car in to get a fuel leak fixed. We had the car diagnosed by a professional mechanic before we took it to Jim Ellis. He informed us the I took my car in to get a fuel leak fixed. We had the car diagnosed by a professional mechanic before we took it to Jim Ellis. He informed us the o-ring on the tank needed to be replaced, but the worst-case scenario would be a tank replacement. We scheduled with Jim Ellis Service Dept. and informed the scheduler what our mechanic told us. The Service Dept. (Ed) contacted me and asked about the fuel leak and I told him the same thing we told the scheduler regarding our mechanic's findings and worst-case scenario. Long story short, they found creative ways to generate more income and told us we had to replace the fuel pump @ $2k (approx.). We reluctantly gave approval for that work. They get done; I get my car back; top off the tank; park it when I get home. An hour later I notice a fuel smell. I look beneath the vehicle and notice I've got a fuel leak worse than before I brought it in to Jim Ellis. I call Ed, he tells me to bring it in. I get there and he confirms it is a fuel leak and I leave my car for them to check it out and fix it. Ed calls back after the service staff diagnose it and informs me that that tank needed to be replaced @ $1600 (approx.). I was furious! I inform Ed I wasn't going to pay another dime toward the repair. He tells me he'll let the manager know and then inform me. I get in touch with Ed days later and he informs me that the manager was willing to not charge me labor costs, but I would have to pay for the fuel tank replacement. I declined. I go to pick my car up and Ed does not give me my keys, but says I had to sign some paperwork before I got my keys. Already not trusting him or the Jim Ellis GMC dealership, I sit to read the paperwork before signing and annotate on the forms that "we were forced to sign paperwork before getting the keys." We were robbed! Conclusion: I paid $2k+ for a fuel leak repair that didn't happen. Further, I informed the scheduler and Ed that the first mechanic informed us that that worst-case scenario was a fuel tank replacement. I do not trust the Jim Ellis dealership as their actions proved they wanted to milk the situation and generate all they could before addressing the problem to begin with. I have a more detailed chronological list of events regarding this situation with the first mechanic's report, pictures, video, and voice recordings. This will serve as my affidavit. More

by Swindled_by_GMC_again Verified Customer Verified Customer

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Good service - completed on time , received follow up call to say work was done thanks call to say work was done thanks More

by MFELGER995 Verified Customer Verified Customer

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Resolved issue and did not charge us original quote found out did not need the part out did not need the part More

by Ppppa Verified Customer Verified Customer

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Ed was very helpful. When you ask for a review don't tell me the minimum number of words I have to use. When you ask for a review don't tell me the minimum number of words I have to use. More

by cvspillane Verified Customer Verified Customer

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Didn't have an issue with the dealership but the service center was terrible on all levels center was terrible on all levels More

by Bonnie Verified Customer Verified Customer

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I am pleased with this dealership in tree past. However for this pill change appointment, I am not happy that no one informed me about the increase of price for an oil change. When I called to However for this pill change appointment, I am not happy that no one informed me about the increase of price for an oil change. When I called to make the appointment, I told them I only wanted an oil change and nothing else. I wasn't expecting to pay $97 for this oil change. If I had known that when I called to make the appointment, I would have gone elsewhere. I will no longer be using this dealership for oil changes on my car. You totally broke my bank with the unexpected cost! Please inform your customers when the appointment is made... it could have saved a lot of time and money. More

by CBASS03 Verified Customer Verified Customer

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A little expensive but good customer service…. Very clean dealership…. Customer oriented …. Will go back Very clean dealership…. Customer oriented …. Will go back More

by Rick2216 Verified Customer Verified Customer

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