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Ed Barnes

Overview Reviews (427)

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Ed Barnes

Ed Barnes | Page 39

Service Consultant

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.7

427 Reviews

Overview Reviews (427)

Specialties & Trainings

ASE Certified Service Advisor

4.7

427 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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427 Reviews of Ed Barnes

February 16, 2022

Dealership Rating

Employee Rating

I have always enjoyed doing business there. The quality of the work has always been great, and the people I deal with are not only nice, but always goes over every thing in details of the work The quality of the work has always been great, and the people I deal with are not only nice, but always goes over every thing in details of the work that has been done on my cars. More

by GERALD.CAGLE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 18, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

February 15, 2022

Dealership Rating

Employee Rating

They were helpful and very courteous. First time here, and will go back. Ed was great. First time here, and will go back. Ed was great. More

by ROBERT@ROBERTWILLIAMS1.COM

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Feb 18, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!

February 09, 2022

Dealership Rating

Employee Rating

They charged me for a misdiagnosis, then expected me to pay for another diagnosis when they couldn't find the problem. I expected better from this dealership! Very disappointed! pay for another diagnosis when they couldn't find the problem. I expected better from this dealership! Very disappointed! More

by ELLIS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Please reach out to our service manager, Sean Garret, at 678-889-8881 when you have a chance. Thank you, and we look forward to hearing from you.

February 08, 2022

Dealership Rating

Employee Rating

I was very pleased with the service and the folks that helped. I will continue working with this dealer in the future. helped. I will continue working with this dealer in the future. More

by JRVANDYKE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jorge Banos Jr, Rina Centeno

Feb 11, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Have a great day!

February 07, 2022

Dealership Rating

Employee Rating

Ed the service rep was excellent. Service received was a fair value. Thanks for taking care of me. BTW the NETFLIX separate waiting room is nice! fair value. Thanks for taking care of me. BTW the NETFLIX separate waiting room is nice! More

by FINISHTHEGRP

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: William No

Feb 10, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

February 07, 2022

Dealership Rating

Employee Rating

Received price match for tires purchase, as discussed before appointment. Price for tire pressure monitor replacement (part) was extremely high. Ed was very helpful. before appointment. Price for tire pressure monitor replacement (part) was extremely high. Ed was very helpful. More

by JIM.GRUM

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Feb 10, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. Thank you again for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again. Take care!

February 02, 2022

Dealership Rating

Employee Rating

I’ve been there several times only to get an inflated estimate every time. I know you’re in the business to make money but making up frivolous repairs and the amount of time it will take to repair an iss estimate every time. I know you’re in the business to make money but making up frivolous repairs and the amount of time it will take to repair an issue is outright criminal!! More

by ANTONIODAWSON

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Jorge Banos Jr

Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We hope that you will consider us again in the future. Thank you.

January 27, 2022

Dealership Rating

Employee Rating

They did a great job detailing my vehicle. Sean has a great team and I look forward to visiting them again in the future! great team and I look forward to visiting them again in the future! More

by chris.tillery

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Christie Ledbetter , Jorge Banos Jr, Kristin Buffington, Sean Garrett, Ron Gay, David Gonzalez

Jan 30, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi. Our staff is committed to providing each of our clients with the best automotive experience! Thank you for the great review!

January 21, 2022

Dealership Rating

Employee Rating

So I did my oil change here and the price was $40 more than last time and they told me I needed $850 worth of new brake pads (and to not wait too long, otherwise I'd then need new rotors.) I took my car than last time and they told me I needed $850 worth of new brake pads (and to not wait too long, otherwise I'd then need new rotors.) I took my car to another shop and they told me I didn't need new brakes yet and that I still have half of them left. I don't think I'm going back to this dealership. More

by brandy.wozniak

Verified Customer

Friendliness

Price

Recommend Dealer

Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience and will use this as an opportunity to improve. We hope that you are willing to give us another chance in the future.

January 20, 2022

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Employee Rating

Great service! Thank you for the speedy turnaround and professionalism. The ride home and pick up after my car was done was most helpful professionalism. The ride home and pick up after my car was done was most helpful More

by KRISTYN.LAHIFF

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jan 22, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!