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Ed Barnes

Overview Reviews (393)

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Ed Barnes

Ed Barnes | Page 40

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

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4.6

393 Reviews

Overview Reviews (393)

Specialties & Trainings

ASE Certified Service Advisor

4.6

393 Reviews

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393 Reviews of Ed Barnes

January 19, 2021

Dealership Rating

Employee Rating

Easy to schedule an appointment; courteous staff; area was so clean; saw COVID guidelines followed & felt safe during my 2 hours there. Discounts applied to final bill without needing to request. was so clean; saw COVID guidelines followed & felt safe during my 2 hours there. Discounts applied to final bill without needing to request. More

by JAXJAGS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jan 26, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello there, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 13, 2021

Dealership Rating

Employee Rating

My car was in the shop for 2 days and no one even looked at it. The scheduler should have told me about the backlog. Picked up the car and took it to a local garage. Work completed in 2 hours for $400. Ed at it. The scheduler should have told me about the backlog. Picked up the car and took it to a local garage. Work completed in 2 hours for $400. Ed Barnes was nice and probably did the best he could but at the end of the day he couldn’t help me. More

by KRAJEC

Verified Customer

Customer Service

Friendliness

Recommend Dealer

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Feb 08, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 884-4641 at your earliest convenience to discuss how we can turn this experience into a positive one.

January 07, 2021

Dealership Rating

Employee Rating

Always pleasant and I know I can trust their service Easy to make appointments and they will call with reminders when it is time for service Easy to make appointments and they will call with reminders when it is time for service More

by EDGESAM

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jan 11, 2021 -

Jim Ellis Buick GMC Mall of GA responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!