"Friendly, open, professional - these are just some of the..."
Friendly, open, professional - these are just some of the qualities I experienced when transacting business several times with Ray and the Norm Reeves Honda Irvine management team. In a time where sales personnel are hard pressed to make sales before actually delivering a positive customer service experience, this simply isn't the case at this dealership.
In addition, they were the only dealership versed in properly structuring a "one pay lease", without any hassle.
The stark contrast in this dealership and Ray's ability to deliver beyond expectation, makes me wonder why any other dealers are in business.
Customer for life,
"Ray was very nice and straight forward with me which I..."
Ray was very nice and straight forward with me which I greatly appreciated. He was very nice thorough at explaining all features in the car. I came into the dealership at 4:30pm and was finished signing g the paperwork close to 10pm. He checked on me to make sure I was ok while I was waiting for the finance department and offered to take me to get dinner. I appreciated his consideration and kindness. I highly recommend Ray to any customers and my friends.
"Painless car shopping from Start to Finish"
Painless car shopping for start to finish;, no pressure, no rehearsed sales pitch, person-to-person approach made car buying a cinch. Ray was patient showing us options, answered queries from a shopper's Poinr of view. Ed was incredible in showing the finance options that I didn't know was there. Casey made the dreaded finance part palatable.
First time buying a car, Kasem was really helpful answered all my questions explained everything very well.
Manager Ed was also very helpful and did his best to get me the best deal
Kasem, Ed, and Sam were all great to work with. They were very professional and helpful in working to make sure my wife and I got all our questions answered, We felt we got a great deal. I would definitely purchase from them again.
"Thank you for your help once again! "
This is my second time leasing from this dealership and once again best deal out there. Love the new 2019 Honda Accord Sport. Thank you!
Edgar, Daniel and their team were extremely helpful. I told them the car I wanted and they didn't try to sell me otherwise. They definitely helped me get the car I wanted.
"Great Experience! Highly Recommend."
This was our first time coming to this dealership and it was really great! Arash greeted us right away and showed us around the lot, to the cars we were looking for. He was professional, friendly, and knowledgeable. He really wanted to help us get the best option available for our situation, and did just that. Ed and Adam also helped out a lot - would absolutely recommend!
Other Employees Tagged:
Came in for new lease. Was quick and easy. Was able to get deal that I was comfortable with. Had help from multiple people. I recommend if looking for a lease and handling of maintenance.
"Easy, no fuss, great experience "
Raffy (Sales) was very patient with us and our indecisiveness. He went over all our options and numbers with us. We finally decided on something and it went really good after that. Casey M. Our finance manager explained everything in great detail. On our way home we felt really good about our purchase and that is the feeling we were looking for. There was no, “I liked this but not that.“ Thank you for making our experience a good one. See you again for service.