Ed Korenz | Page 3

My car purchase My experience at Coleman was superb! My sales associate Pete Ratzlaff was excellent and my entire customer experience was amazing. Chris Tandy and K My experience at Coleman was superb! My sales associate Pete Ratzlaff was excellent and my entire customer experience was amazing. Chris Tandy and Korenz were also fantastic and answered all of my questions. More

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Unethically certifying pre-owned vehicles with obvious flaws We were about to drive away in our newly purchase certified pre-owned GMC Yukon Denali, paperwork finalized, insured, keys in hand, and as we were wal We were about to drive away in our newly purchase certified pre-owned GMC Yukon Denali, paperwork finalized, insured, keys in hand, and as we were walking out to the truck to drive away- we noticed a huge scratch on the front right side fender/light casing that was down to the metal which we had not seen before. We brought the scratch to the sales managers attention and he immediately said they didn't know about the scratch and due to the price already being so low, they would put some touch up paint on it, but would not fix the gash. We asked they fix it properly as we were concerned being up north /harsh winters, this would leave a white vehicle with a huge rust stain/ issues in the future. Sales Manager Eddie started getting upset and yelling at us telling us to go buy the "piece of crap of Denali" we had considered a week prior, and that because of the price of this denali they were unwilling to put any more money into it and honor their CPO. They continued to try to redirect our concern which was this is a CERTIFIED PRE-OWNED vehicle in which GM backs and this was not brought to our attention ahead of time. Who inspected the vehicle and what else was missed? Shame on us for not seeing it sooner, but how did your team inspect this and certify it through GM? GM's website states their dealers perform a 172 point check list and indicates they check for ANY cosmetic flaws. This is beyond cosmetic as it’s to the bare metal. It also reads if it fails a single point, they completely recondition it, OR IT WONT BE CERTIFIED. I brought this up to the sales general manager Ty Trill and he said, he's need to revisit GM's checklist as he hasn't seen it in a while, however, their dealer focuses on "other more important things" and he thinks I misinterpreted the checklist. He also mentioned they certify more vehicles than anyone in NJ and that is not surprising considering this one should never have been certified without repairing it properly... Makes you think.. I truly wish it would have worked but because they honored a price that was an initial "glitch" (or so they say), they refused to honor the CPO and fix the scratch/dent because it would have hurt their bottom line and they wouldn't have "made any money." Either 1 of 2 things happened here.. Either the dealership really missed the scratch during the 172 point check, however don’t you think if that were the case they would make it right and fix it properly? They flat our refused... Does not seem very ethical. OR their team was completely aware of this and tried to pull a fast one. The first time we drove the truck, the car was dirty- 2nd time- still dirty. 3rd time- requested a detail and car was shown in a dark detailed room without any lights on. There is no way I could have seen the damage under those conditions. Again, shame on me for not looking harder. Long story short, we walked away and gave back the keys and I am in the process with getting in touch with corporate to ensure they know they are selling and certifying vehicles which are not up to the GM standards. The car is still on the lot, so please extremely diligent when looking at your future vehicle, even if they state it's certified pre-owned. PS Claudia was wonderful. She was personable, kind, and truly wanted to make us happy. I feel horrible she put in all this work, stayed late, just to watch the deal fall through. Her sales managers Eddie and Ty were the typical car sales man and only in it for the money- not to do the right thing. They let this deal slip away and tried to redirect blame to everyone else but themselves and their dealership lack of standards. More

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Top notch The moment I walked in the door I was treated with respect. I was greeted properly, my salesman was was on his way to see me the moment I stepped in. The moment I walked in the door I was treated with respect. I was greeted properly, my salesman was was on his way to see me the moment I stepped in. Pete R. my salesman was very professional. His knowledge on the truck I was interested in was on point. There was no wasted time and that was much appreciated. More

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2018 GMC Terrain My sales representative Martin Suarez, and the rest of the sales staff, went above and beyond to help make my leasing of a 2018 GMC Terrain a very smo My sales representative Martin Suarez, and the rest of the sales staff, went above and beyond to help make my leasing of a 2018 GMC Terrain a very smooth and very successful visit to the dealership. I would recommend Martin and the dealership without hesitation. More

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Carl was very nice & helpful We set up a time to be there and Carl had the car we wanted already out front ready for us. He was very nice and made the car buying experience easy. We set up a time to be there and Carl had the car we wanted already out front ready for us. He was very nice and made the car buying experience easy. More

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Fantastic Experience, no nonsense or games played I have been looking for a GMC Yukon Denali for some time. I told Randy Eisenhauer what I wanted and when the right vehicle came in he showed me the tr I have been looking for a GMC Yukon Denali for some time. I told Randy Eisenhauer what I wanted and when the right vehicle came in he showed me the truck, I took it home to show my wife, and the deal couldn't have been easier. The entire process was easy, no pressure, etc.... I got top dollar for my trade and a very fair price on a certified 2017 Yukon Denali with 4700 miles. Randy and his sales manager Ed Korenz were fantastic to work with. I highly recommend Coleman GMC and their staff for your next purchase of a Buick or GMC. More

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Smooth transition from my old vehicle to new one! Bruce is a great salesman and very knowledgeable. I went from walking around the vehicle lot on a Saturday to a proud new truck owner by Monday evenin Bruce is a great salesman and very knowledgeable. I went from walking around the vehicle lot on a Saturday to a proud new truck owner by Monday evening! Thank you, Bob G. Lawrenceville, NJ More

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Great Experience! We had the pleasure of visiting Coleman twice this week. The first time we were getting our feet wet trying to find a new car for our family and we l We had the pleasure of visiting Coleman twice this week. The first time we were getting our feet wet trying to find a new car for our family and we left realizing that it may not have been exactly what we had planned. Carl Prince met us at the door, sat and talked with us regarding what we were looking for. He spent the time test driving two cars and unfortunately we had to go back to the drawling board. He was extremely compassionate and was very understanding of our situation. The Next day Kristina McCoy gave me a call to find out what my experience was and to see if she could help me find something that would fit our financial needs. She was able to help us to get where we needed to be. Our second experience with Carl was nothing more than exceptional. We test drove the car and then the waiting process started, he kept us informed along the way. He was nothing more than supportive and encouraging. Ed Korenz was also very helpful in this process on both occasions. Last but not least Chris Tandy worked with us to keep us where we needed to be, despite working longer hours then expected. We thank the team here at Coleman for being patient and putting our family in a new car. The experience dealing with the entire team was enjoyable. More

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An Unforgettable Memorial Day Weekend Experience It was a super hot Saturday during Memorial Day weekend. I'd been out ALL day test driving GMC Arcadias. My 2003 Chevy Suburban, which I had for 15 ye It was a super hot Saturday during Memorial Day weekend. I'd been out ALL day test driving GMC Arcadias. My 2003 Chevy Suburban, which I had for 15 years & love, was now tired. I was long overdue for a new car. Tired, hot and aggravated, I arrived at Coleman Buick GMC a little after 4pm. This was my last stop. Carl Prince greeted us outside with a smile & a handshake. He took me to the truck I already knew I wanted to test drive. The truck was beautiful! The price was already good, but I wanted to negotiate a lower price since I had a monthly payment in mind that I wanted to pay. However the dealership does not negotiate. I figured I would have to walk away from this beautiful truck. But Carl didn't quit on me. He took me to Ed Korenz, the sales manager. Ed worked his magic! I'm not sure how he did it. By this time the dealership had closed and we were the only people there. Both Ed and Carl had somewhere to be, but, stayed to work out the best deal for me. What great service & dedication to a customer! These two men stayed after hours to help me get a monthly payment that was more affordable for me. I was honored that they tried so hard to accommodate my needs. I didn't have a positive experience when I purchased my 2003 Chevy Suburban from a Chevy Dealership in Middletown, NJ so I started off my day being apprehensive about the car buying experience, but I said a prayer & moved on. I thank Carl and Ed for making me feel at ease, for listening to my concerns, for working with me & for sacrificing their personal time during a holiday weekend. These men made me feel like a V.I.P. customer. They went "above and beyond" to make sure I got my truck. There's definitely power in prayer. Thank you Father God! This is now my third truck and I am overjoyed! I'm so excited to be the owner of a 2016 GMC Arcadia Denali! If you want a pleasurable car buying experience please visit Carl Prince & Ed Korenz at Coleman Buick GMC. I definitely recommend them. More

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Excellent service My experience with Carl Prince was excellent, he is an outstanding salesman and I would definitely recommend him to my family and friends. Also manage My experience with Carl Prince was excellent, he is an outstanding salesman and I would definitely recommend him to my family and friends. Also manager Ed Korenz and service advisor David Heupel made my sales and service experience a success. I would highly recommend Coleman for sales and service. It was great experience More

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