Ed Korenz
Ed Korenz at Coleman Buick GMC

Ed Korenz | Page 3

Sales Manager

Coleman Buick GMC

100 Renaissance Blvd
Lawrenceville, NJ 08648

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34 Reviews

Dealership Experience

47 yrs, 9 mos

Industry Experience

47 yrs, 9 mos

not yet
rated

34 Reviews

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34 Reviews of Ed Korenz

February 04, 2019

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Employee Rating

Worth coming back!!! Martin Suarez is exceptional!! I've purchased 2 cars with his help. Extremely pleasant experiences both times. I will be back in the future to purchas More

by Pdixon235
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris Tandy , Martin Suarez

August 18, 2018

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Employee Rating

Great experience! The dealer is willing to work with you no matter what. Communication was always prompt and accurate throughout the entire process.I will absolutely re More

by cpangaldi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris Tandy , Pete Ratzlaff, Frank Colazzo

August 06, 2018

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Employee Rating

My car purchase My experience at Coleman was superb! My sales associate Pete Ratzlaff was excellent and my entire customer experience was amazing. Chris Tandy and K More

by Harold61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris Tandy , Pete Ratzlaff

August 02, 2018

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Employee Rating

Unethically certifying pre-owned vehicles with obvious flaws We were about to drive away in our newly purchase certified pre-owned GMC Yukon Denali, paperwork finalized, insured, keys in hand, and as we were wal More

by cnthomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Claudia Giuffre , Ty Trill

Aug 03, 2018

Coleman Buick GMC responded

Mr. & Mrs. Thomas, This is Kristina from the Customer Care Department here at Coleman. We have communicated a couple of times and I wanted to personally address the concerns you mentioned in your review to resolve this in a professional manner. Firstly we would like to apologize that you were not completely satisfied with your experience at our dealership, we take customer satisfaction very seriously and it’s my job to ensure we resolve this to the best of our ability. Now in reference to the feedback that you left in your review I did want to address each issue. In regards to the issue of the vehicle being certified. The vehicle had been certified under General Motors standards and as per their guidelines which we reevaluated. It states the following. “ Surface scratches longer than 1.0 inch, any paint finish damage that penetrates to the base metal, and all surface rust or corrosion that is on the upper bumper line must be repaired by refinishing, touch-up or conditioning prior to certification” With the 2 ½ in scratch falling under those parameters we said we would touch it up correctly so it wouldn’t rust which as stated above would be all that is required from us. The scratch does not have any impact on the performance or safety of this vehicle therefore not requiring us to do any further repairs. Given that the vehicle has a tri-coat paint on it, it is difficult to match the color accurately. In addition the location of the scratch would require us to paint multiple panels creating a mismatch in color and potentially making the appearance of the vehicle worse. We take our vehicle certification process very seriously, so much so that during our recent independent audit we scored a 100% for GM standards. You also mentioned that our sales manager Ed started to get upset, however, this was after your husband took an aggressive stance regarding the situation. You and your husband both came in at separate times to fully inspect the vehicle and during these visits we did not try to hide anything from you and were as transparent as possible when showing you the vehicle. Upon realizing the 2 ½” scratch on the vehicle after the paperwork had already been filled out, without hesitation we voided the contract and returned your deposit with the understanding that you weren’t happy. We have been in the business for over 70 years and that’s because of our reputation and our goal for 100% complete customer satisfaction. We are honest with our customers and strive to do the right thing always. Again we apologize for the less than satisfactory experience you had. I would be willing to discuss further if needed, I can be reached at 609-895-8000.

July 08, 2018

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Employee Rating

Top notch The moment I walked in the door I was treated with respect. I was greeted properly, my salesman was was on his way to see me the moment I stepped in. More

by Tom Leonard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Pete Ratzlaff, Ty Trill

June 26, 2018

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Employee Rating

2018 GMC Terrain My sales representative Martin Suarez, and the rest of the sales staff, went above and beyond to help make my leasing of a 2018 GMC Terrain a very smo More

by DougWNJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Martin Suarez

June 18, 2018

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Employee Rating

Carl was very nice & helpful We set up a time to be there and Carl had the car we wanted already out front ready for us. He was very nice and made the car buying experience easy. More

by delaneydazy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Carl Prince

June 15, 2018

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Employee Rating

Fantastic Experience, no nonsense or games played I have been looking for a GMC Yukon Denali for some time. I told Randy Eisenhauer what I wanted and when the right vehicle came in he showed me the tr More

by andres.mejia214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Randy Eisenhauer

June 12, 2018

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Employee Rating

Smooth transition from my old vehicle to new one! Bruce is a great salesman and very knowledgeable. I went from walking around the vehicle lot on a Saturday to a proud new truck owner by Monday evenin More

by Bob G
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bruce Gorelick

May 31, 2018

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Employee Rating

Great Experience! We had the pleasure of visiting Coleman twice this week. The first time we were getting our feet wet trying to find a new car for our family and we l More

by Erica M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Chris Tandy , Carl Prince, Kristina McCoy

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