Ed Mendez | Page 4

Best car shopping & buying experience EVER. From the time I spoke with Nick on the phone to the purchase of the Jeep Renegade, was by far the most pleasurable experience. J.C.(John Castillo) wa From the time I spoke with Nick on the phone to the purchase of the Jeep Renegade, was by far the most pleasurable experience. J.C.(John Castillo) was friendly, knowledgeable, honest and I believe provided the BEST lease deal. He worked hard to make sure we were happy with not only the vehicle but with the payments. Went over and beyond with his time, never felt rushed, even though they were minutes from closing and just made the whole process easy and painless. Well painless as it could be when you are spending money. Finally Eddy who handles the financial end of it, signing the papers etc. was another real pleasure to deal with. Had patience with all my questions, which he answered in detail and made sure I understood before leaving. These three employees need to be recognized for their outstanding service. More

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Where there's a Will there's a Way!!! I have purchased many vehicles over the years and its usually the same cookie cutter process. However when dealing with William it was different from I have purchased many vehicles over the years and its usually the same cookie cutter process. However when dealing with William it was different from the start. Instead of the typical "where you looking to be" question he spent time asking me about my wants needs and desires. Before I knew it we had picked out the right Jeep for my family. FYI it was nothing like what I had originally planned on getting or knew I even needed. BEST PART IS IT STILL CAME IN UNDER MY BUDGET!!! It is rare to find a salesperson who is more concerned with the customers needs then his own for this reason I give William Wallace my double stamp of approval and would recommend him to all my friends and family!! More

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Happy Happpy Happy!! My last car buying experience was so unpleasant I waited over 6 years to purchase a new car. If only I had Will Wallace and Eddie Mendez back then!!! My last car buying experience was so unpleasant I waited over 6 years to purchase a new car. If only I had Will Wallace and Eddie Mendez back then!!!! Can't say enough. It becomes evident very quickly that beyond selling a car the goal of both "GENTLEMEN" (they were true gentlemen and very respectful at all times) was to make sure me, the customer was happy and completely satisfied with the transaction. I've only had this car 3 days so too soon to buy another one but as long as they are there I'll be back!!! More

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Excellent customer service attention to customer loyalty Dedication of salesman- details regarding car -quality of car past experience with previous jeep-traded in 2009 Jeep 220,000miles purchased previous Dedication of salesman- details regarding car -quality of car past experience with previous jeep-traded in 2009 Jeep 220,000miles purchased previous jeep at Dover had great experience in both sales JC and any great team More

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Professional Auto Experience This is a review of our experience at Dover Dodge and specific people that helped us in the lease of a 2016 Dodge Durango R/T. I walked into the show This is a review of our experience at Dover Dodge and specific people that helped us in the lease of a 2016 Dodge Durango R/T. I walked into the showroom after researching the group of salesmen at Dover Dodge. I was specifically looking for Will Wallace (my thinking is if I wind up with someone who is not going to accommodate my needs, it is on me, not the salesman). My two prior experiences with Dodge had been negative ones. With both instances, I had not done the research on the salespeople. Both times I had explained exactly what I was looking for and emailing my model, color and option selections and was given a form email in response. The second time was from the very same dealership where less than two years earlier I had leased another Dodge. After receiving yet Another form email, I moved on. I was pleasantly surprised with the professionalism I experienced with Will as he made every effort to find a car that would meet my requirements. Eventually, I had to settle on modifying a couple of options (not high on my list), but there was no pressure to settle on a model that did not meet my options. How refreshing! The professional experience continued with Will’s boss Pete Milevski, and Ed Mendez in the finance department. All in all it was a very smooth and professional transaction. Kudos to the Dover Dodge team. Please note this is the first review I have ever written, so please believe I was impressed with Will. I also recommend to anyone that is purchasing or leasing a vehicle to do their due diligence before walking into any showroom. More

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Jeep purchase JC went above and beyond from start to finish in my jeep purchase as well as during a service need which I had shortly thereafter. Excellent experienc JC went above and beyond from start to finish in my jeep purchase as well as during a service need which I had shortly thereafter. Excellent experience! More

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car buying experience I had bad experience with Dover Dodge. It seemed I was rushed and not given ample time to make a decision.I tried to reached the sales person as well I had bad experience with Dover Dodge. It seemed I was rushed and not given ample time to make a decision.I tried to reached the sales person as well as the financial manager who was so arrogant, unfriendly. I tried to leave messages to call back but not a single response from neither of these guys.I was not provided a demo of the car features which could have been helpful. More

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Car purchase Ramon and Ed were very helpful. I Highly recommend for all ! They went out of there way to get the vehicle i was looking for !! Ramon and Ed were very helpful. I Highly recommend for all ! They went out of there way to get the vehicle i was looking for !! More

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Awesome First time buyer here and the experience was great very friendly staff who helped me understand everything that need to be done with purchasing my veh First time buyer here and the experience was great very friendly staff who helped me understand everything that need to be done with purchasing my vehicle. More

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Great experience & wonderful results After being turned down by other places, Dover dodge really did everything they could to help me get a good, reliable for me and my family. Milton was After being turned down by other places, Dover dodge really did everything they could to help me get a good, reliable for me and my family. Milton was really polite, non pushy, and very helpful in the car buying process. I would definitely go back again and most certainly refer friends and family. I walked off the lot with a beautiful Dodge Avenger that I absolutely love, thanks to a dedicated group of professionals who did an overall fanominal job! More

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