Ed Owens
Ed Owens at Phillips Buick GMC
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Ed Owens | Page 6

Sales and Leasing Professional

Phillips Buick GMC

2160 US Hwy 441-27
Fruitland Park, FL 34731

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4.5
61 Reviews

Ed has been serving customers in the automobile business for over 28 years. With 7 of those years right here where we are so glad Ed is part of our team. Speaking of teams, Ed follows the Tampa Bay Lightning, Tampa Bay Rays and the Tampa Bay Bucs. That is a very orderly sports arrangement, but it makes sense seeing Ed was in the Army Field Artillery and knows how to do things by the numbers. When it comes to numbers Ed excels at making all the numbers work for his customers. Relationships require communication and you will love talking to Ed. He is friendly, professional, efficient and just the right person to help you get the vehicle you need. He says, "I will make your experience smooth and painless all the way through, it doesn't take hours and hours to buy a vehicle!" When Ed is not making new friends here, he is off golfing or boating with family and friends.

Dealership Experience

9 yrs, 8 mos

Industry Experience

34 yrs, 10 mos

Specialties & Trainings

US ARMY Artillary

4.5

61 Reviews

Write a Review

61 Reviews of Ed Owens

December 10, 2021

Dealership Rating
Employee Rating

thanks the car was still there & we are glad & every thing went a ok , any ????????? More

by rannie46
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Dec 15, 2021

Phillips Buick GMC responded

Thank you for taking the time to share your feedback with us and the great 5-Star review! We are delighted to hear that Ed helped make your purchase experience as stress-free as possible. Please let us know if there are any auto needs, we can assist you with in the future!

November 29, 2021

Dealership Rating
Employee Rating

I enjoyed no pressure. I was treated with respect. They listened to what I had to say not there agenda. I was very pleased with my experience. Thank you More

by DOUGBICKFORD
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Fred "Coach" Allen , Chris Harmon

Nov 30, 2021

Phillips Buick GMC responded

Doug, your 5-Star review brought a smile to our faces. Customers like you are so encouraging. Thanks for taking time to let us know how you felt about doing business with us. We love it when our customers tell us they appreciate the way we do things here at Phillips Buick GMC. The only agenda we may have is to earn your confidence and trust, and we are pleased you feel we accomplished that. Thanks again for all your kind words.

November 22, 2021

Dealership Rating
Employee Rating

When you go into a car dealership you always expect to get scammed one way or another but Buzz is the most genuine salesman and he truly does care about your car desires and will make it happen for you. M More

by allison dillion
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ken "Buzz" Buzby

Nov 24, 2021

Phillips Buick GMC responded

Allison, your review is fantastic in that it deals with the concerns many customers have when it comes to buying a car. Expecting to get scammed is not conducive to good communication. Thank you for looking past your concerns and giving Buzz the opportunity to help you, and then working with him to address your needs. A great sales experience depends as much on the customer as it does the salesman. I don't know exactly how he does it, but Buzz always seems to end up with the best customers. Thanks for sharing your experience and all of the kind words for Buzz. We love it when we get 5-Star ratings. Thank you for that and we look forward to your next visit.

November 02, 2021

Dealership Rating
Employee Rating

I have Leased three cars thru Ed Owens No problems with Him. Having problems getting parts. Even though its service that ordered part Ed Owens helping me. More

by DEW6742
Customer Service
Friendliness
Recommend Dealer
Yes
Nov 03, 2021

Phillips Buick GMC responded

Thank you for the 5-Star review and the kind words for Ed. We agree, Ed is awesome and we are glad to have him on our team. He is a natural problem solver because he keeps his customers needs in mind. Supply chain issues these days can be a challenge. Thank you for your kind consideration as we work to solve this issue as quick as we can. Your continued confidence and understanding is so important to us.

October 27, 2021

Dealership Rating
Employee Rating

Everyone at the dealership is extremely nice and easy to work with. Gilbert Niblack was by far the best salesman I've worked with. More

by Holtonjacqueline
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gilbert "Bam" Niblack , Zack Beserock

Oct 28, 2021

Phillips Buick GMC responded

Jacqueline, your kind words for Gilbert are appreciated. Thank you for taking time to let us know how you felt about your experience here at Phillips Buick GMC. Gilbert's enthusiasm is refreshing because it comes from a sincere desire to help people. He does such a great job putting people in the vehicle that is right for them. You gave us 5-Stars! Thanks. We are all grateful for the high five. You are always welcome here. We look forward to your next visit.

October 25, 2021

Dealership Rating
Employee Rating

Fast and easy transaction for a used car. Willing to negotiate. In and out in under 2 hours More

by jc2244
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 26, 2021

Phillips Buick GMC responded

Let's see: Fast, Easy, Willing, Negotiable, and Efficient: equals 5 Stars. Thank you so much for the the excellent rating which would not have been possible without you. It takes great customers to get great results. Thanks for working with us and your thoughtful acknowledgment or our staff. We look forward to seeing you again.

October 22, 2021

Dealership Rating
Employee Rating

Got the wrong name on the loan took 2 week to get it changed to the right name More

by lois.richardson10
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 22, 2021

Phillips Buick GMC responded

Hi Lois - we do apologize for the inconvenience. Unfortunately when an error like this is made, it isn't just a matter of changing the name or info in a system- it actually has a lot of moving parts (i.e. bank, credit bureau, etc.) and this does take time. We did the best we could to get it corrected in a timely manner and do hope that you can understand mistakes happen and we apologize.

October 22, 2021

Dealership Rating
Employee Rating

Very pushy, don’t want to deal!We liked the truck they Very pushy, don’t want to deal! We liked the truck they had. Salesman not very helpful with technology of new truck. More

by kritters
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 22, 2021

Phillips Buick GMC responded

Thank you for your feedback on your recent experience. If you could give one of our managers a call, we would love the chance to change your opinion of Phillips. We do apologize that the salesman you worked with wasn't able to answer all of the technology questions, but we do have plenty of other staff that can accurately answer any and all questions you may have. We look forward to speaking with you.

October 22, 2021

Dealership Rating
Employee Rating

We had a wonderful sales person what up set us was Peter Brown he put the wrong name on the loan and on the title it took two weeks to get it put on the right way More

by lois.richardson10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2021

Phillips Buick GMC responded

Thank you for the 5-Star review Lois and the kind words for Peter. We appreciate your business and look forward to your next visit.

October 22, 2021

Dealership Rating
Employee Rating

I took my encore in since check engine light was on and when filling gas tank control on pump kept cutting off It took almost 5 mins to put a few gallons in. I was told It was vapor lock caused by a bad v More

by DEW6742
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
...
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