Ed Roberts | Page 4

Service for my F-150 I set an appointment for my service of my F-150 for Sunday due to my busy schedule this was the only day I can get it done my appointment was at 2pm a I set an appointment for my service of my F-150 for Sunday due to my busy schedule this was the only day I can get it done my appointment was at 2pm and before I could find a place to sit my truck was in having a premium service rotate tires oil change 30 minutes after I was on my way with service and a clean truck thanks to all involved More

Helpful 1

Report | Print

Disappointed several times Having purchased my Lincoln MKX at Bozard, I must say that their sales team is wonderful. We special ordered it, knowing that we wanted certain featur Having purchased my Lincoln MKX at Bozard, I must say that their sales team is wonderful. We special ordered it, knowing that we wanted certain features offered by Lincoln for 2016. However, we have had issues with the service department from the very beginning. Issues include: cooled seats (which initially the service dept. said was working as intended), the headlamp system (again, initially brushed off by the service dept. saying they couldn't duplicate the message that displayed on the dash - even though I had a picture that included the mileage), the environment module, the warning system for impacts, the headrest came apart, the pillar covering was coming off, window felt was not on correctly and was bunched up; and all this on a car with less than 5500 miles. As stated, the service dept. denied that there was anything wrong with the seat not cooling. It took me showing them how a working seat felt when on cool before they took the car (had it for 2 weeks as they eventually also finally realized that the headlamp system was flashing error codes). They did replace the entire headlamp system as directed by Lincoln. Seat still not working properly, but at that point I took the car from Bozard. I then took it to a different dealership that actually fixed the seat. Upon my request, my husband and I met with head of service and a member of management while I listened to them tell me how to adjust the non-working seat to get the maximum cooling that Lincoln intended. It has been in the shop for the headlamp system again, and parts were ordered for the headrest, pillar and window. We had to leave town before all of the parts even came in, the parts were on order for 2 weeks. One of the parts that came in and was supposedly replaced, still looks exactly the way it looked before being replaced. Marcia Nelson, our service rep, is kind, understanding and has always done her best to make things right. But it has to be difficult for her to constantly cover for an inadequately performing service department. As much as the issues are Lincoln issues, the service to repair and/or replace parts is what I am having a hard time with at Bozard. To be told that issues are not really issues, and to be told that repairs were made when they weren't, just doesn't seem professional. More

by very happy! Verified Customer Verified Customer

Helpful 1

Report | Print

Warranty Bozard Ford Lincoln has a great group of employees -- from the service department to the sales staff. Always very nice and friendly -- (and I am sure Bozard Ford Lincoln has a great group of employees -- from the service department to the sales staff. Always very nice and friendly -- (and I am sure some are having a bad day but you would never know) I really lenjoy going to Bozard -- both sales and service departments are great. -- Thanks Colby -- hope your head doesn't have a scar -- if it does -- you can always cover it with a tattoo. Special thanks to Ed Roberts for everything he has done More

by Larry Verified Customer Verified Customer

Helpful 0

Report | Print

Poor service experience Went in for simple service which ended up taking 2.5 hours for oil change. Once I picked up my truck there was so much oil and grease on the steering Went in for simple service which ended up taking 2.5 hours for oil change. Once I picked up my truck there was so much oil and grease on the steering wheel and door I had to have someone come out and clean it and my hands before leaving. I tried to speak to Ed Roberts first but he failed to call me back More

Helpful 0

Report | Print

Best service department! Bozard does not disappoint! Superb service in a timely manner. Ed Roberts goes above and beyond like no other. I have been a customer of Boxard for 17 Bozard does not disappoint! Superb service in a timely manner. Ed Roberts goes above and beyond like no other. I have been a customer of Boxard for 17 years and Regis is the best service department staff ever More

Helpful 0

Report | Print

Exceptional customer service Throughout the entire process everyone I dealt with had the utmost concern for making sure this purchase was the smoothest & easiest I have encountere Throughout the entire process everyone I dealt with had the utmost concern for making sure this purchase was the smoothest & easiest I have encountered. This was the third Lincoln I have had the pleasure to own and all were bought at Bozard. Without exception, this dealership's employees far surpass their competitors. I would not hesitate to recommend you purchase your vehicle at Bozard as you will not be disappointed. More

Helpful 1

Report | Print

PremiumCARE 60,000 mile service -- went as expected -- friendly staff -- will return Always a pleasure to see Henry Rowe -- Henry always has a smile and will ma 60,000 mile service -- went as expected -- friendly staff -- will return Always a pleasure to see Henry Rowe -- Henry always has a smile and will make time to chat for A few minutes -- want to thank Ed Roberts and Alex Vecerkovic for their assistance with service More

Helpful 0

Report | Print

Honest dealer I drove from North side of Jacksonville to St Augustine because of the honesty and quality service from this dealer. I certainly was not disappointed. I drove from North side of Jacksonville to St Augustine because of the honesty and quality service from this dealer. I certainly was not disappointed. They are the nicest people at a dealership that I have met in years More

Helpful 0

Report | Print

Normal preventative maintenance done in superb fashion Bozard lived up to its normal outstanding service reputation in my most recent visit to quick lane. In and out in record time but not rushing only qua Bozard lived up to its normal outstanding service reputation in my most recent visit to quick lane. In and out in record time but not rushing only quality delivery of service array. More

Helpful 0

Report | Print

Absolutely the very best service!!! The best of the best! Service department was clearly dedicated to providing great service. My repair was done in a short amount of time and they was The best of the best! Service department was clearly dedicated to providing great service. My repair was done in a short amount of time and they washed my vehicle!!!!!! More

by EDFACS Verified Customer Verified Customer

Helpful 0

Report | Print