Ed Roberts | Page 3

Will remain a customer. I may come across as somewhat biased as I know one of these individuals personally, but that only directed me to an initial visit. Knowing the qualiti I may come across as somewhat biased as I know one of these individuals personally, but that only directed me to an initial visit. Knowing the qualities of this person I hoped that the same qualities were present in his employees... and they were. The staff truly seems to care about the quality of their work and take pride in their results. They managed to keep my two lemons running in good condition until time came to purchase a new vehicle which I of course did at Bozard's. from my experience, everyone that enters is treated as family, and their concerns are important to the staff. More

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Bozard Ford hands down the worst service center I can expect when taking my 2014 Ford F150 or any other vehicle to be serviced at Bozard Ford something will go wrong. To this date, I have experience I can expect when taking my 2014 Ford F150 or any other vehicle to be serviced at Bozard Ford something will go wrong. To this date, I have experienced such unreliable service I have to question the standards of the mechanics and the reliability of this Ford product. I have attempted to call Bo Bozard to let him know of the quality of work that his dealership provides and I have not heard anything despite leaving a message. In fact, this is the second survey that I have filled out. I have to wonder, what happened to the other. My truck has been damaged by Bozard Ford service dept., miss diagnosed, improperly fixed, and I have even found a part from another job left in my vehicle. The quality of repair and the reliability of this truck are most certainly in question. To this date I have had, three 4wd actuators replaced, bearing replaced, I'm on my third rear electric window, my transfer case has been replaced, after some of this work my truck sounded like the bed of the truck was falling off, my a/c evaporator was replaced due to a leak. Sadly, you can probably count the number of times I've put this truck in 4wd on one hand. It has not been abused in any stretch of the imagination except by the service members at Bozard Ford. Is this an isolated occurrence? My daughter's car, a 2013 Ford Escape was taken in for an transmission leak. They determined it was a bad seal. After paying over $500 dollars to fix the leak, my daughter drove the car home only to discover a loud noise coming from under the hood and the car still leaking fluid. The next day the car was taken in only to discover that the seal was improperly placed. So, no matter the vehicle and regardless the repair being made. I can expect something to go wrong every time my vehicle is serviced at Bozard Ford. The last repair on my truck resulted in my vehicle being taken to the body shop, bondoed and painted from multiple dents left on the cab. Disappointment doesn't begin to describe the soundness of these Ford products and more importantly the service providers for my vehicles. I feel compelled to report this to the Ford Motor Co as well as the BBB. I feel everyone should know the substandard work that is being done at this dealership. Hands down, Bozard has got to be the worst Ford service facility. More

by Jairo Herrera Verified Customer Verified Customer

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New Truck Purchase Outstanding service from start to finish. Greg McDonald, Jeff Young, Jeff Eason and Ryan Shapiro provided an excellent sales experience. Ed Roberts an Outstanding service from start to finish. Greg McDonald, Jeff Young, Jeff Eason and Ryan Shapiro provided an excellent sales experience. Ed Roberts and John Fillare assisted with the accessories. I highly recommend Bozard Ford for sales and service. I have always had great service here. More

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Top notch service The service department here at Bozard Ford never disappoints, with there winning service writer Jeff Sparks and Ed Roberts overseeing both service de The service department here at Bozard Ford never disappoints, with there winning service writer Jeff Sparks and Ed Roberts overseeing both service departments kudos too John Douglas manager of the Quick Lane with there auction pack quick service technicians are always and ready to take care of your service related problems More

by ss1971454 Verified Customer Verified Customer

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Bought a Ford at a Toyota dealership Just bought 2014 Mustang from a Toyota Dealership. A few days later a service light came on...the guys over at Toyota knew that there were only weeks Just bought 2014 Mustang from a Toyota Dealership. A few days later a service light came on...the guys over at Toyota knew that there were only weeks left on the Factory so they connected me with Ed and Jeff at Borzard. These guys were great and had me back on the road the very next day. I'll definitely be coming back, nice to have a team around that you can trust! More

by ADAMRUFFES Verified Customer Verified Customer

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Outstanding experience This is the 6th vehicle I have purchased through Bozard. They just keep stepping up their customer service every time. Amazing! I am ill right now. My This is the 6th vehicle I have purchased through Bozard. They just keep stepping up their customer service every time. Amazing! I am ill right now. My salesman arranged to handle the sale all over the phone, picked up my new MKX from another dealer as it had the options I wanted. Finance manager Rick went through everything easily and thoroughly on the phone with me. Then Jena came to my home to deliver my new Lincoln and take my lease back with her. She also walked me through the new technology! Assisted my with the new Lincoln app set up and synching my phone to my existing account from my trade. Just an outstanding team of people here that truly care! More

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Above and beyond The service department at Bozard Ford including the managers service writers and technicians make you feel at home and your vehicle is number one pri The service department at Bozard Ford including the managers service writers and technicians make you feel at home and your vehicle is number one priority and customer satisfaction is number one and Bozard Ford More

by ss1971454 Verified Customer Verified Customer

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Happy Customer I purchased my Explorer from Bozard Ford at the end of 2015,I have only had several small problems and they satisfied them with a smile.I have recomme I purchased my Explorer from Bozard Ford at the end of 2015,I have only had several small problems and they satisfied them with a smile.I have recommended them to my friends and to my customers as well.I am very pleased. More

by agapehigh Verified Customer Verified Customer

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Great Service, thank you! I purchased a preowned vehicle from Bozard a few months back and I love it. I have had a few little issues pop up and let the preowned manager Tom kn I purchased a preowned vehicle from Bozard a few months back and I love it. I have had a few little issues pop up and let the preowned manager Tom know. He asked that I come by and have the vehicle looked at. 48 hours later and all was taken care of at no cost and no hasell! They took care of everything as promised and the vehicle was ready before I was told it would be even during the week of Thanksgiving. Thanks again for years of great service at the sale and after. More

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Warranty brake service The technician did a great job getting the rotors turned down and eliminated the pulse problem. I would recommend the dealership for your Ford repairs The technician did a great job getting the rotors turned down and eliminated the pulse problem. I would recommend the dealership for your Ford repairs. More

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