Ed Rogin | Page 4

Great people who know how to treat a customer I became comfortable with Ed immediately. He was ALWAYS very cordial, helpful, and friendly. Mike was very professional and made the adjustments I req I became comfortable with Ed immediately. He was ALWAYS very cordial, helpful, and friendly. Mike was very professional and made the adjustments I requested in the numbers like including deducting the value of my trade in, and adjusting the interest rate to the interest rate I already had approved. Also, the dealership operation is state of the art and very impressive: absolutely top-notch. More

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We got what we were looking for. Ed Rogin was very friendly and knowledgeable. He listened to what we were looking for and found it for us easily. Mike Barker was very patient and an Ed Rogin was very friendly and knowledgeable. He listened to what we were looking for and found it for us easily. Mike Barker was very patient and and expert at putting together the best package for our sales contract. Thank you Gentlemen for a wonderful buying experience! The new Suburban Ford buildings and showroom are very spacious and GRAND. And, My husband said your coffee is excellent. More

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The BEST experience! I had the best experience with Ed Rogin at Suburban Ford Waterford so I thought it was important to share. I first looked on line at the Ford Escape I had the best experience with Ed Rogin at Suburban Ford Waterford so I thought it was important to share. I first looked on line at the Ford Escape for my daughter to compare the SE model vs the SEL model and messaged a few questions. The computer sent the message to a sales rep (Shay) who promptly called me to answer my questions, she’s going to get back to me after looking at there inventory (20 acres of Ford) but during the conversation i mentioned i bought a car years earlier from them at there old dealership. Shay called me back within a few minutes to let me know i had several options and that she had reached out to my sales rep from years prior and had forwarded the information to him and he would be calling me with any more requests because she wanted to be fair and not to step on anyones toes (honesty, integrity and teamwork!-thank you Shay). Ed Rogin reached out to me through a text and phone call within a few minutes and had several options for me plus had already done some research to make sure i was getting all the rebates i was eligible for ahead of time. My daughter and I drove out to see him to look at a few vehicles he had identified for us. Unfortunately for Ed my daughter knew what she wanted and although they had what looked to be over 100 escapes they didnt have the specific vehicle she wanted, Ed did say “if we dont have it I’ll get it” so within a few minutes he found one for us and transferred it. While we waited for them to prep it and fill it with gas he gave us a tour of there new dealership -AWESOME.... this is a place you want to see, they definately give back to the customer. Lounges, kids play area, coffee bar and state of the art service station. We didnt pass one employee that didnt say “hi”. When we were ready Ed had his IT guru go over the apple play and Ford play with my daughter to Better understand how everything works and syncs with her phone(indoors mind you in there indoor heated pick up bays) and away we went the same day within a few hours. Go see Ed Rogin for the BEST hassle free sales and take the time to see there new state of the art dealership it sure beats buying on line! Thank you ED, Hailey and Jerome More

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Buying my first new car was a breeze! I purchased my first new car from Suburban Ford Waterford and i was super impressed and excited with the staff! I worked with Mr. Ed Rogin and he was I purchased my first new car from Suburban Ford Waterford and i was super impressed and excited with the staff! I worked with Mr. Ed Rogin and he was super cool and really into helping me get my car, so thank you so much to everybody at Suburban Ford! More

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Great first car buying experience I worked with Ed Rogin at Suburban Ford to buy my first car. They were professional and soo helpful, it made getting my first car a breeze. Thank you I worked with Ed Rogin at Suburban Ford to buy my first car. They were professional and soo helpful, it made getting my first car a breeze. Thank you so much to Ed and the whole team at Suburban Ford! More

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Understanding customers who know what they're looking for Ed Rogin was patient with me, knowing I was interested in one certain vehicle. He was patient, well informed, and straight forward with how the deal Ed Rogin was patient with me, knowing I was interested in one certain vehicle. He was patient, well informed, and straight forward with how the deal goes down, I will recomend him to anyone who is looking for an honest dealer. I love my truck and thank him for his help... More

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Hurry up! Listen to me. I'm rating this dealer 5 stars because they earn it. Ford Motor Company and Suburban Ford took care of us before our insurance company d Listen to me. I'm rating this dealer 5 stars because they earn it. Ford Motor Company and Suburban Ford took care of us before our insurance company did when our truck was totaled years ago. That's hard to forget. Yesterday, we had another great experience! Ed Rogin met us at the door and immediately got to work finding our truck and a good deal on it. He was very patient, and was absolutely determined to find us the right truck. Then he proceeded to help us negotiate the deal we needed on said truck. These guys did the work!. They listened to us and went back and forth over and over until till we got the deal we were looking for! I really appreciate that I had a number in my head and that I was able to stick with my numbers! And get a great vehicle! Beyond our expectations. What are YOU waiting for? Get over to Suburban Ford, tell Ed Rogin what you want to drive and allow this lovely man to exceed your expectations. Im serious. You're welcome. More

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Amazing ED. R and Kevin G, I appreciate you guys. I am so happy, I can't thank you guys enough. I must say it was a pleasure meeting you both. You guys are D ED. R and Kevin G, I appreciate you guys. I am so happy, I can't thank you guys enough. I must say it was a pleasure meeting you both. You guys are DatDeal😁😁 More

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Fantastic customer service!! We were VERY specific in the vehicle we needed to purchase and Ed put in the work to find it. It was hundreds of miles away, and without being asked h We were VERY specific in the vehicle we needed to purchase and Ed put in the work to find it. It was hundreds of miles away, and without being asked he got it to his dealership for us to take a look at & test drive. After Ed nailed down the exact truck, Matt took over and walked us through the financing. He was very through and answered all of our MANY questions without frustration or hesitation. In the next few years we will be purchasing a minimum of 2 more vehicles and you can bet we'll call Ed to get it done! More

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Terrific Experience Purchased a pre-owned Ford Fusion from dealership with Ed as our salesperson. Ed was knowledgeable, personable, professional, and honest in all our de Purchased a pre-owned Ford Fusion from dealership with Ed as our salesperson. Ed was knowledgeable, personable, professional, and honest in all our dealings with the sale. Very satisfied!! More

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