My last visit to Lexus of North Miami for my scheduled
services, and for fixing and replacing my “HOD” camera was not what I truly expected. I had to wait an extra day, and when I received my ES 300h (202
services, and for fixing and replacing my “HOD” camera was not what I truly expected. I had to wait an extra day, and when I received my ES 300h (2022) on return, there was an issue with my “Auto Lights” switch.
On a positive note though, Ed Rubengeld (Service Manager) made absolute sure that everything will be addressed and resolved on my next visit. I really feel appreciative for his diligence, patience and professionalism in resolving my concerns.
Moving hopefully “happily” forward with future service visits at my “home” Lexus location, I will continue with Aidan (Service Representative) and feel comfortable with the upkeep for my vehicle.
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by Steven Richard Gettman
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2026 -
Lexus of North Miami responded
Thank you for sharing your feedback, Steven. We apologize for any inconvenience during your service appointment, but we're glad to hear Ed and Aidan made it right. We look forward to your next visit! - Lexus of North Miami
Both turning my car in for service as well as picking it
up were done in smooth and timely manner.
up were done in smooth and timely manner.
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by SKM305
Verified Customer
Verified Customer
Service Price Transparency
Sep 10, 2026 -
Lexus of North Miami responded
It makes us so happy to see positive reviews. Thank you from all of us at Lexus of North Miami!
Easy process servicing vehicle with quick service, and
comfortable waiting area. Scheduling appointment online was convenient.
comfortable waiting area. Scheduling appointment online was convenient.
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by JCGARCIA71.JG
Verified Customer
Verified Customer
Sep 09, 2026 -
Lexus of North Miami responded
Thanks for the review! We’re glad you enjoyed our convenient scheduling, quick service, and comfortable waiting area. We hope to welcome you back to Lexus of North Miami next time!
Your dealership is wonderful everything was courteous and
knowledgeable. Ronald was excellent very satisfied with your work.
knowledgeable. Ronald was excellent very satisfied with your work.
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by lmann1620
Verified Customer
Verified Customer
Service Price Transparency
Sep 06, 2026 -
Lexus of North Miami responded
We agree - Ronald is excellent! We love to hear he provided knowledgeable and courteous care during your visit. Thank you for your business and for choosing Lexus of North Miami!
The worst service ever they keep the vehicle for three
days and they didn't find what was wrong with the vehicle.
days and they didn't find what was wrong with the vehicle.
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by karlazeledon155
Verified Customer
Verified Customer
Service Price Transparency
Sep 07, 2026 -
Lexus of North Miami responded
I'm sorry to hear about your frustrating experience with our service. It's concerning that we couldn't identify the issue with your vehicle in a timely manner, and I understand how inconvenient this must have been for you. We take all feedback seriously and would appreciate an opportunity to make things right. Please give me a call so we can discuss what happened and see how we might be able to assist you moving forward. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747
The service was swift and efficient, and the advisor was
pleasant. Location is convenient and clean.
pleasant. Location is convenient and clean.
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by montalvol
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2026 -
Lexus of North Miami responded
Thank you for your confidence in Lexus of North Miami! We appreciate your business.
Staff were very professional and knowledgeable.
The service was very quick and customer specific.
Great job!!
The service was very quick and customer specific.
Great job!!
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by mdesir30
Verified Customer
Verified Customer
Service Price Transparency
Sep 01, 2026 -
Lexus of North Miami responded
We are delighted to hear our team made your visit so seamless! Thank you for choosing Lexus of North Miami and for sharing your experience!
The Service Department was professional and accommodating
by providing a vehicle loaner.
Thank you very much
by providing a vehicle loaner.
Thank you very much
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by fp0252
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2026 -
Lexus of North Miami responded
We are happy to hear our team provided excellent service while ensuring your needs were met. We look forward to serving you again soon here at Lexus of North Miami! Safe travels!
The service that I have received from North Miami Lexus
for the last 15 years and continue to receive , carries on to exceed my expectations. My Service Manager Ed Rubenfeld and my Service Advisor Semon M
for the last 15 years and continue to receive , carries on to exceed my expectations. My Service Manager Ed Rubenfeld and my Service Advisor Semon Mor deliver total customer satisfaction. Yes we have had our moments of disagreement on certain items but whatever the situation it has always been resolved fairly and equitable for both parties.
North Miami Lexus and before it was built County Line Lexus have maintained my 2003 Lexus SC430 for almost 20 years. I trust North Miami Lexus to perform the required maintenance to my vehicle.
Bob Westfall
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by RHW500
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Semon Mor Service Advisor
Aug 28, 2026 -
Lexus of North Miami responded
Hi Bob, we are genuinely grateful for your loyal business over the last 15 years! It's wonderful to hear that Ed and Semon have consistently delivered total customer satisfaction, even in challenging situations. We look forward to keeping your 2003 Lexus SC430 in top shape for many more years to come. Thank you for choosing Lexus of North Miami!
I can in for an express oil change and was out in an
hour. Great experience
hour. Great experience
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by PNOVAK519
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2026 -
Lexus of North Miami responded
The team at Lexus of North Miami loves seeing great reviews! Thank you!
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