Ed Rubenfeld | Page 3

I am submitting this formal complaint regarding the oil change previously performed by Lexus of North Miami on my 2023 Lexus GX 460 Luxury. More than one month after the oil change, my vehicle displayed change previously performed by Lexus of North Miami on my 2023 Lexus GX 460 Luxury. More than one month after the oil change, my vehicle displayed a “LOW OIL” warning message on the dashboard. When the oil level was checked, the engine appeared to have very little oil. From the time I first contacted the dealership, it took approximately one full day for Lexus of North Miami to pick up the vehicle. Because the vehicle was not safe to drive, I had to arrange and pay for transportation between my workplace and my home. I also had to leave work early so that I could personally follow up on the situation and verify what was being done to my vehicle. The dealership eventually picked up the vehicle, transported it to its facility, and performed the necessary service. However, correcting the immediate oil problem does not compensate me for my transportation expenses, time away from work, inconvenience, or the continuing concern that the engine may have suffered premature wear or internal damage while operating with insufficient oil. No refund, reimbursement, service credit, extended engine protection, or other compensation was offered. Customers take their vehicles to an authorized Lexus dealership because they expect professional workmanship, quality control, and peace of mind. Unfortunately, this experience has caused me to lose confidence in that expectation. Simply taking a vehicle to Lexus should not be assumed to guarantee quality when a basic and essential service such as an oil change can result in a “LOW OIL” warning. I am therefore requesting the following: A complete copy of the original oil-change repair order, including the date, mileage, type and quantity of oil used, technician’s notes, and quality-control inspection records. A complete copy of the most recent service report showing the oil level found when the vehicle arrived at the dealership, the cause of the “LOW OIL” warning, and all corrective work performed. Written confirmation of whether the dealership found any leaks, problems with the oil filter or drain plug, an incorrect oil quantity, or any other condition that could explain the low oil level. The results of any oil-pressure test, diagnostic scan, engine inspection, or other evaluation performed to determine whether the engine sustained damage from insufficient lubrication. Written confirmation of the current condition of the engine and whether Lexus of North Miami determined that it is operating normally and without evidence of oil-related damage. Written protection covering any future engine damage reasonably determined to be connected to this low-oil incident or the previous oil-change service. Reimbursement for the transportation expenses I incurred because the vehicle was not safe to drive. A refund of the original oil-change service and reasonable compensation or a goodwill service credit for my time away from work, inconvenience, and loss of confidence in the dealership’s service. Confirmation that this complaint and the “LOW OIL” incident have been permanently documented in the vehicle’s official Lexus service history. Please provide a formal case number and a written response addressing each of these requests. I would like to retain complete documentation in case an oil-related engine problem develops in the future. Sincerely, Anderson Ivan Castillo Paz More

by anderson_castillo Verified Customer Verified Customer

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Great customer service and wonderful amenities. I was treated with respect and they took the time to request the part needed I was treated with respect and they took the time to request the part needed More

by DRDURANCR Verified Customer Verified Customer

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Everyone was very helpful and friendly. It was easy to drop off and pick up my car. It was easy to drop off and pick up my car. More

by Kara Verified Customer Verified Customer

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The experience was simple and easy as it should be. Lexus of Miramar should take note. Lexus of Miramar should take note. More

by ANTHONY.PEREZ03 Verified Customer Verified Customer

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Good service, easy to schedule, on time delivery. A good value that includes a loaner A good value that includes a loaner More

by c.s.braier Verified Customer Verified Customer

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Hey they care about their clients I can see changes modern up to date ready for the future modern up to date ready for the future More

by UNITEDINRECOVERY61 Verified Customer Verified Customer

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Long waiting time with a scheduled appointment. Overpriced parts, car not properly washed. Pointed out to service advisor and nothing was done. Paying premium for car and service and cannot be just Overpriced parts, car not properly washed. Pointed out to service advisor and nothing was done. Paying premium for car and service and cannot be justified for what you receive in return. More

by stefanepopescu Verified Customer Verified Customer

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It should not take 3 1/2 hours for an oil change when I had an appointment had an appointment More

by d827l Verified Customer Verified Customer

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I have been a Lexus owner for 20 years. I had the best Service Rep in Years. He went through my technical problems and got me a tech specialist to go through my problems with me. Excellen I had the best Service Rep in Years. He went through my technical problems and got me a tech specialist to go through my problems with me. Excellent. More

by HINDASMITH2368 Verified Customer Verified Customer

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Everything about bringing my car in turned out to be a great experience & so easy. Took no time & everyone was very pleasant, it made this chore enjoyable. Had a cup of coffee & bagel and not long after great experience & so easy. Took no time & everyone was very pleasant, it made this chore enjoyable. Had a cup of coffee & bagel and not long after that was back on the road. I give it an A PLUS. More

by CAROLID333 Verified Customer Verified Customer

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