Ed Rubenfeld | Page 3

I like the decor. As in as you get there someone helped you out and they told you everything. The only thing is you have to wait at least 2hours for your car to get re As in as you get there someone helped you out and they told you everything. The only thing is you have to wait at least 2hours for your car to get ready. More

by mmesther2020 Verified Customer Verified Customer

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Great service, fast and great customer service, greatly recommend. Happy with my experience and my lexus. recommend. Happy with my experience and my lexus. More

by aleidaavila71 Verified Customer Verified Customer

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All the personnel here are very helpful and professional. Doing business here is a pleasure. Doing business here is a pleasure. More

by MILLIEJIRON Verified Customer Verified Customer

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Great service. On time and did what they said they would The technical support droop are fantastic On time and did what they said they would The technical support droop are fantastic More

by BARRY43 Verified Customer Verified Customer

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Although your email was sent to my husband Barry L Brown, I Angela S Brown am his wife, registered co-owner, and actual driver of the 2026 Lexus NX350h. I am the one who took the Lexus to this first fre I Angela S Brown am his wife, registered co-owner, and actual driver of the 2026 Lexus NX350h. I am the one who took the Lexus to this first free maintenance appointment. Although I am satisfied with the inspections done of my car specially the car wash, I am very disappointed with Rolando Campos' customer service. He did not advise me that even though this service was free I was supposed to see the cashier before the Lexus would be brought out to me. I did receive the text message saying the Lexus was ready. I asked the staff who checked the Lexus in where I should wait for the car. I was told to wait by the two benches. After waiting for 30 minutes, I went to see Rolando who told me I should have seen the cashier first; that he saw me sitting on the bench and assumed I had already seen the cashier. As he was then taking me to the cashier, he kept repeating that I should have seen the cashier first, implying that it was my fault that I had waited so long. I would not have been bothered if he had expressed any kind of regret that I had waited so long or taken some responsibility for the lack of communication. As this was the first service appointment, I would suggest that your service advisor explain to a first time customer at minimum the check in and out process. More

by doublebzz11 Verified Customer Verified Customer

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I was quoted a price to fix a problem which at the end was not fixed but I still had to play. was not fixed but I still had to play. More

by MADELEINE.1973 Verified Customer Verified Customer

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Nice great people the always are ready to help you anything you need they always have answers for you anything you need they always have answers for you More

by a.alonso93 Verified Customer Verified Customer

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Awesome service by my advisor Luis and Johnathan. They took care of my car effectively They took care of my car effectively More

by ISMELMP Verified Customer Verified Customer

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Everything is perfect! ! Thank you so much for exceptional service! Jonathan is best service advisor. ! Thank you so much for exceptional service! Jonathan is best service advisor. More

by Anna Verified Customer Verified Customer

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Great customer service always great manners each and everyone are their sales women or men and their Service Department. Also, when I go get my car service, everyone is well manner and informative excel everyone are their sales women or men and their Service Department. Also, when I go get my car service, everyone is well manner and informative excellent customer service More

by Melissa Davis Verified Customer Verified Customer

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