Ed Rubenfeld | Page 39

considerate, understanding, competent My wife and I brought our car into Lexus of North Miami immediately after we had an unusual driving experience which had concerned us. We did not hav My wife and I brought our car into Lexus of North Miami immediately after we had an unusual driving experience which had concerned us. We did not have an appointment and it was on a Saturday afternoon. We talked to Ed, and, after explaining it to him, he immediately took the car and gave a complete examination. He told us that he did not find any reasons for our concern and took time to explain the possible reasons for our unusual experience. His mannerism, explanation and command of what he was talking about made us feel comfortable and safe. During this examination of the car we also pointed out our concern about the deterioration of the drivers seat leather. Ed viewed it, agreed with us and had it replaced, thanks ED for great service and making us feel that we are in good hands Need to rate Him personally a AAA. More

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I am in my second Lexus....this one a 2012 GX460....after having driven a 2003 Lexus LX470 for nearly 10 years and a tad under 100,000 miles. After driving a few other manufacturers vehicles, I decided to p having driven a 2003 Lexus LX470 for nearly 10 years and a tad under 100,000 miles. After driving a few other manufacturers vehicles, I decided to purchase my second Lexus....not only because of the integrity of the vehicle, but especially because of the amazing, professional service I have always received at Lexus of North Miami. From my first service advisor, Sean, to Chris, and now to Nabila, my vehicles have always received the highest level of service and I have always been welcomed with a smile and treated as a valued customer. Thank you Lexus of North Miami for a job well done. More

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