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Ed Rubenfeld
Ed Rubenfeld | Page 5
Service Manager
Lexus of North Miami
14100 Biscayne Blvd
North Miami, FL 33181
452 Reviews
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452 Reviews
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452 Reviews of Ed Rubenfeld
August 25, 2026
Long waiting time with a scheduled appointment. Overpriced parts, car not properly washed. Pointed out to service advisor and nothing was done. Paying premium for car and service and cannot be just Overpriced parts, car not properly washed. Pointed out to service advisor and nothing was done. Paying premium for car and service and cannot be justified for what you receive in return. More
by stefanepopescu
Verified Customer
August 23, 2026
I have been a Lexus owner for 20 years. I had the best Service Rep in Years. He went through my technical problems and got me a tech specialist to go through my problems with me. Excellen I had the best Service Rep in Years. He went through my technical problems and got me a tech specialist to go through my problems with me. Excellent. More
by HINDASMITH2368
August 21, 2026
Everything about bringing my car in turned out to be a great experience & so easy. Took no time & everyone was very pleasant, it made this chore enjoyable. Had a cup of coffee & bagel and not long after great experience & so easy. Took no time & everyone was very pleasant, it made this chore enjoyable. Had a cup of coffee & bagel and not long after that was back on the road. I give it an A PLUS. More
by CAROLID333
August 20, 2026
Everything was handled very professionally-from the moment the car was received to its return to the owner! It was done quickly and to a high standart! moment the car was received to its return to the owner! It was done quickly and to a high standart! More
by Alfiya Yordanova
Other Employees Tagged: Semon Mor
August 17, 2026
I like the decor. As in as you get there someone helped you out and they told you everything. The only thing is you have to wait at least 2hours for your car to get re As in as you get there someone helped you out and they told you everything. The only thing is you have to wait at least 2hours for your car to get ready. More
by mmesther2020
August 14, 2026
All the personnel here are very helpful and professional. Doing business here is a pleasure. Doing business here is a pleasure. More
by MILLIEJIRON
Other Employees Tagged: Jorge Frontier
August 12, 2026
Although your email was sent to my husband Barry L Brown, I Angela S Brown am his wife, registered co-owner, and actual driver of the 2026 Lexus NX350h. I am the one who took the Lexus to this first fre I Angela S Brown am his wife, registered co-owner, and actual driver of the 2026 Lexus NX350h. I am the one who took the Lexus to this first free maintenance appointment. Although I am satisfied with the inspections done of my car specially the car wash, I am very disappointed with Rolando Campos' customer service. He did not advise me that even though this service was free I was supposed to see the cashier before the Lexus would be brought out to me. I did receive the text message saying the Lexus was ready. I asked the staff who checked the Lexus in where I should wait for the car. I was told to wait by the two benches. After waiting for 30 minutes, I went to see Rolando who told me I should have seen the cashier first; that he saw me sitting on the bench and assumed I had already seen the cashier. As he was then taking me to the cashier, he kept repeating that I should have seen the cashier first, implying that it was my fault that I had waited so long. I would not have been bothered if he had expressed any kind of regret that I had waited so long or taken some responsibility for the lack of communication. As this was the first service appointment, I would suggest that your service advisor explain to a first time customer at minimum the check in and out process. More
by doublebzz11
Other Employees Tagged: Service Advisor Rolando Campos
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