Ed Rubenfeld | Page 4

Very satisfied with the service last visit , very clean , profesional and very quality of human care, thanks to William Roman profesional and very quality of human care, thanks to William Roman More

by jorgeafinol Verified Customer Verified Customer

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Ed did a great job for me. I will recommend Lexus to others that I know. I will recommend Lexus to others that I know. More

by DRMARKR Verified Customer Verified Customer

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Ed was so helpful; He listened to my concerns and made every effort to satisfy them. I feel that he went out to his way to make sure my problems were solved.l every effort to satisfy them. I feel that he went out to his way to make sure my problems were solved.l More

by SANDIFRANKEL1 Verified Customer Verified Customer

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This was my first visit at this service department. I was pleasantly surprised and everyone I encountered displayed professionalism and kindness. I apologize that I do not remember the names of the p I was pleasantly surprised and everyone I encountered displayed professionalism and kindness. I apologize that I do not remember the names of the persons I encountered but I will not forget their face. This visit was the initial maintenance since I purchased the vehicle and I have had no issues with the vehicle. I was provided with a tour of the Service Department and would like to know when you will open the spa and gym amenities again. More

by Sharetta Verified Customer Verified Customer

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Kevin was wonderful and Romy alsays proactive and supportive Thank you For al your best gudanvce and hep! Thank supportive Thank you For al your best gudanvce and hep! Thank More

by YA Verified Customer Verified Customer

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Had to have some tires mounted. Experiecne was amazing. In and out in 1 hr. Very satasfied with the service. Ed was great and so was the tech. Will be back for oil change and front Experiecne was amazing. In and out in 1 hr. Very satasfied with the service. Ed was great and so was the tech. Will be back for oil change and front brakes. More

by mrsexume1 Verified Customer Verified Customer

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I am 85 years old and have owned many autos including BMW,INFINITY,MERCEDES,LEXUS and others and never had such bad service as I had with you I am writing a separate detailed email to the Lexus executi BMW,INFINITY,MERCEDES,LEXUS and others and never had such bad service as I had with you I am writing a separate detailed email to the Lexus executive office about the bad service I received at Lexus Miami. More

by A.ODISHELIDZE1 Verified Customer Verified Customer

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Not enough words to describe how amazing this dealership is. From sales to finance to service and cafe! Everyone is amazing. is. From sales to finance to service and cafe! Everyone is amazing. More

by JANESKYMELISSAA Verified Customer Verified Customer

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This is my 3rd Lexus from North Miami Lexus so you would think the process would get easier each time but it hasn’t. I believe returning customers shouldn’t have to fight for the best deal. I negotiated on think the process would get easier each time but it hasn’t. I believe returning customers shouldn’t have to fight for the best deal. I negotiated on a price, Fianance documents reflect something else. Did NML make it right, yes but it doesn’t change my experience. My biggest problem is, the salesman. Salesman don’t SELL any more. All they do is open the door and hood. I guess upselling isn’t in their job description anymore because with all 3 of my Lexus, I found about features that I most certainly would’ve wanted on my car but I wasn’t made aware of certain car features and packages, such as triple beam headlights and back window shades etc. I felt rushed to buy. When spending $50K plus, I would like to feel good about my purchase. Nonetheless, Lev was very nice and if he’s still at NML for my next purchase…I’m willing to give him a shot at changing my impression about sells. I don’t know if it’s common among buyers but with every car purchase, I felt like I was being dupe because of the lack of transparency. Nonetheless, if I decide to go with NML again, I will have a game plan that won’t be broken. More

by pamulahbaby Verified Customer Verified Customer

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They always go the extra mile from service and sales as well as the management well as the management More

by KFOTIOU41 Verified Customer Verified Customer

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