"Customer service is #1"
- Kevin M Selekof
From the first night I went in to test drive a car, Laura Joseph was the opposite of a pushy salesperson. She took the time to listen and without pressure, let me look and experience the cars i was interested in. Her product knowledge is extraordinary. With all the technology inside the car, I was happy the person I was working with spoke the same language as me and knew in detail how modern features worked.
When it came down to price, they were fair and honest. I gave this dealership my business based on the experience. Yes, there are 2 other dealers equidistant, and yes they can all sell me the same car, but Laura's calm, peaceful, and overall pleasant character swayed me to work with her.
There were issues that arose that were out of anyones control, but in the grand scheme, they were minor and everyone who I worked with was proactive and wanted to help make everything right.
I give Ourisman Honda a 5 star review and if purchasing another Honda in the future, will gladly come back.
"Proud Civic Owner "
Let me start by saying how much I hate shopping for a car. I can shop for shoes, clothes and even groceries but shopping for a car is such a headache and frustrating. There are so many manufacturers out here, it's 2016 and now days all of the cars are really nice looking. I looked at Toyota and Nissans and then a good friend of mine told me to go and check out "Brandon Hickson-Hamilton" over at Ourisman Honda of Laurel. I've never owned a Honda until now and I've always heard nothing but great things about them. Before I was driving a 2013 Chevy Cruze and it was a nice little get around car but to tell you the truth it was a ugly little car. Needless to say, I payed Mr. Hickson-Hamilton a visit. This tall handsome and big smile guy greeted me and welcomed me to the dealership. I test drove an Accord and a Civic. I loved them both and I had no idea Honda offered so many amenities inside their vehicles. I fell in love with the back up camera and the Bluetooth. I hadn't did any research on Honda so when it came down to talking numbers he presented me with some numbers that I just couldn't pass up. I am happy to say that I am now the proud owner of a 2015 Honda Civic EX and I love it. This is my first Honda and for xxxx sure will not be my last.
If you are reading this and your in the market to purchase a vehicle, please go and visit Brandon Hickson-Hamilton at Ourisman Honda of Laurel. He and his staff are the absolute best to work with and they are always so friendly and welcoming. I have referred all of my friends, co workers and family members to him. I almost cannot wait to purchase my next car.
Thanks again to Ed Wheaton for having such a nice dealershipand for having people like Beandon, to Brandon Hickson-Hamilton for being the best at what you do and to Joe Rasulzad for getting me a great monthly payment with a great interest rate!
Other Employees Tagged:
, Brandon Hickson-Hamilton
"A Dealership That Does It All Right"
Other car dealerships wondering what the secret is to customer satisfaction should look no father than Ourisman Honda of Laurel. To a person, they get everything right. Whether they're in sales, service, parts, or management, each member of the team is a smart professional who goes out of his or her way to let you know you're in good hands. As a long time customer - I recently bought my 4th Honda at Ourisman - I have come to trust that the team always has my best interests at heart. The service department, specifically Jerry, Alan, and ace technician Ty, is as close as I'll ever come to having my own pit crew at Indy! Their recommendations on what needs to be done are always to maximize performance and safety. And when it comes to sales, no one is as attentive or thorough as Breaun Garner. Having to unexpectedly replace a car lost to an accident, which I did a few weeks ago, was, as I know it is for others, a traumatic experience. But that anxiety was relieved by Ourisman, the calm amid the storm. Thanks to Breaun and Earl Errera, both of whom sensed that I wasn't looking for a big change and expertly scoured what was available, I am now in a late model Pilot very similar to what I'd had before. For all their guidance and assurances during what was a tough time, I am in their debt. Of course, I'll be seeing them again since as a member of the Ourisman "family" of customers, there'll be plenty of service appointments ahead. Breaun, Earl, Jerry, Alan, Ty, Ed, Harry, Michelle - all do Ourisman proud, They are simply the best. So other dealerships, take note!
Meteorologist (ret.) WJLA-ABC7
It's Academic Host, WJZ
"Great Sales Experience!"
Kudos: Brian Blackman(Finance), Anthony Davenport (Sales Professional), Earl Errera (Director of New Sales), Justin (Lot Attendant), Rob Mill (Sales Manager), Ed Wheaton (VP Gen. Manager)
I have to say I really liked working with the staff at Ourisman Honda of Laurel, MD. They were all very helpful, friendly & professional. I was so relieved to see that they were not like the typical aggressive (& annoying) sales/finance person. They really made the car buying experience comfortable for me & they are ultimately the reason why I would purchase from Ourisman Honda of Laurel again in the future, as well as recommend them to my family and friends. I expect the same great care for upcoming scheduled maintenance service(s).
"Guys are real nice not like vultures at other dealerships. "
- Kirkster 1967
Debbie in finance was so wonderful. She made purchasing the car icing on the cake. What a wonderful person to have at this dealership. I think the computer printers could use some updating.
I simply HAD to submit my review for Ourisman Honda and Volkswagen of Laurel. I have just purchased my THIRD vehicle from Ourisman Honda in Laurel. From the minute I walk in the door through the financing and closing (the part I USED to hate, but no longer) - I have been treated with the utmost respect by this professional team. My questions are thoroughly answered every time and I've never felt a bit of pressure. With each purchase, I've found the car I wanted with the financing rates I wanted!
At my second purchase, I had the opportunity to meet the GM, Mr. Wheaton. I understand why the entire team is as professional and helpful as they are after meeting Ed. He is the ultimate professional!
I even sent my daughter all the way from Charlottesville, VA to Ourisman Honda of Laurel for her first car buying experience just last week. Definitely worth the trip! She was so pleased with her first car buying experience!
Do yourself a favor and stop by Laurel Honda.
"Efficient and professional"
Efficient and professional. The staff, was extremely helpful with answering my questions about the pre owned 2007 Jeep Wrangler that I came in to see. Their patience was wonderful and this was by far the best car purchase experience I have ever experienced. I also service my vehicle there and have always received great service since the day I rolled off the lot. I highly recommend Ourisman Honda of Laurel to anyone that wants a pleasant car buying experience. Many thanks to Ed Wheaton, Buster Underwood and the rest of the sales and service staff there at Ourisman.
"Super fast service. Thoughtful and professional. "
- Robert M
I had my Civic in for the first maintenance. Appointment time was convenient, turn around time for oil change and tire rotation was extremely fast. Mr Wheaton and his service team even had the car washed.
I didn't have a coupon that day, they used one anyway.
"10+ years of fabulous service. I don't go any place else. "
I've been going to Ourisman Honda in Laurel for 10 + years. Always have great, fast and reliable service. When it was time to trade in and get a new Honda Ed Wheaton was very helpful and gave me a great deal. I have referred a few people to him and they all left happy and with a new car. I would give them 6 stars.
Other Employees Tagged:
"My recent visit here was unsatisfactory: I purchased a..."
My recent visit here was unsatisfactory: I purchased a used vehicle; five days after delivery, the vehicle was showing signs faulty transmission/eco system that was never corrected while under warranty..I immediately requested to choose a different vehicle was told by the vice president: “we don’t do that” After four months of fighting for a refund; I ended up trading the faulty vehicle in at another dealership for another brand and lost thousands!!! I will never purchase another vehicle from this place again.