Always helpful and excellent service.
Been a customer about 20 years. Eddie and Watson have always been super and helpful.
Been a customer about 20 years. Eddie and Watson have always been super and helpful.
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by Vickivm0817
Service Price Transparency
Oct 10, 2026 -
Royal Kia responded
Thank you for your feedback, Vicki! We appreciate your loyalty to Royal Kia over the past 20 years. It's great to hear that Eddie and Watson have consistently provided you with excellent service. We look forward to serving you again!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
Best dealership for sales and especially service
experience I've ever had. Everyone there is totally committed to the customer.
experience I've ever had. Everyone there is totally committed to the customer.
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by cymru0752
Service Price Transparency
May 30, 2026 -
Royal Kia responded
Thank you so much for your wonderful review! We truly appreciate your kind words about Royal Kia and our commitment to providing excellent sales and service experiences. We look forward to serving you again in the future!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
A very comfortable pleasing circumstance, having my car
serviced here. Everyone was fast, friendly and very professional.
serviced here. Everyone was fast, friendly and very professional.
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by rme8687
Service Price Transparency
Feb 13, 2026 -
Royal Kia responded
Thank you for your kind words! We're so happy to hear that you had a comfortable and pleasing experience while having your car serviced at Royal Kia. Our team strives to provide fast, friendly, and professional service, and it's great to know we met your expectations. We look forward to seeing you again for your next service!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
Early 7am appointment availability.
Outstanding Service Advisor (Eddie Contreras). Clean facilities. Fast and skilled service by knowledgeable technicians. Clear explanation of service
Outstanding Service Advisor (Eddie Contreras). Clean facilities. Fast and skilled service by knowledgeable technicians. Clear explanation of service performed.
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by DaveH
Service Price Transparency
Oct 07, 2025 -
Royal Kia responded
Thank you for your fantastic review, Dave! We're pleased to hear that you had an outstanding experience with Eddie and our team at Royal Kia. It's great to know you appreciated our clean facilities and the fast, skilled service provided by our technicians. We always strive for clarity in our services. We look forward to seeing you again for your next appointment!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
Very clean and professional, just bought my second car
from Royal. I highly recommend Aaron for all your car needs!
from Royal. I highly recommend Aaron for all your car needs!
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by Brittanp6
Aug 24, 2025 -
Royal Kia responded
Thank you for your wonderful review! We're thrilled to hear that you had a great experience purchasing your second car from Royal Kia. Aaron will be delighted to know that you highly recommend him. We appreciate your trust in us and look forward to assisting you again in the future!
Sincerely,
The Royal Customer Experience Team
CustomerExperience@RoyalTucson.com
I have been consistently thrilled with the service I've
received at Royal Kia. The feed-back was prompt, the loan car a considerate help and the available phone connection with Eddie reliable and helpful.
received at Royal Kia. The feed-back was prompt, the loan car a considerate help and the available phone connection with Eddie reliable and helpful.
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by austenarts
Service Price Transparency
Apr 06, 2025 -
Royal Kia responded
Thank you for your kind words! We’re thrilled to hear that you had a positive experience at Royal Kia. It’s great to know that our team, especially Eddie, was able to assist you effectively. We appreciate your feedback, and we look forward to serving you again in the future!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Incredible service from all.
I bought a Telluride in 2023 from this dealership and Jake Nooter and contacted Jake when this Telluride was totaled in a car accident so I could pu
I bought a Telluride in 2023 from this dealership and Jake Nooter and contacted Jake when this Telluride was totaled in a car accident so I could purchase another. He treated me with respect and kindness then introduced me to Nicole Brusco who helped me purchase a 2025 Telluride. I am totally excited to have my new Telluride. I am appreciative of all that was done to make this purchase stress free and easy! What a great team!
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by Lisa
Other Employees Tagged:
Nicole Brusco, Jacob Nooter
Mar 08, 2025 -
Royal Kia responded
Thank you so much, Lisa! We truly appreciate your kind words about our team at Royal Kia. We're thrilled to hear that Jake and Nicole made your experience with purchasing your new 2025 Telluride stress-free and enjoyable. Your excitement means the world to us! We look forward to assisting you again in the future. Enjoy your new ride!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Kia on Speedway is the best place to go for service to
sales Great customer sevice
sales Great customer sevice
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by robin
Service Price Transparency
Dec 03, 2024 -
Royal Kia responded
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with both our service and sales teams at Royal Kia. We truly appreciate your kind words about our customer service. We look forward to seeing you again soon!
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
On December 19, 2023, I had my vehicle serviced for a
recall and their overpriced oil, filter and tire rotation. Upon getting my vehicle back and being told that they had not done the tire rotation and
recall and their overpriced oil, filter and tire rotation. Upon getting my vehicle back and being told that they had not done the tire rotation and having my tires pressure set and overinflated (filled to 38, normal 35), now causing a TPS to malfunction and now light up. A quick check under the hood shows the lack of attention by the techs, as the air filter needed attention, which they did not mention, the washer fluid was not filled and the coolant tank was not even check based on the fingerprints (or lack thereof) on the cap. But boy are they quick to try to upsell other maintenance for the vehicle. Why would I trust they to perform anything else if they can't or won't mention or address minor routine things. DISAPPOINTED to say the least...
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by Paelyb
Dec 21, 2023 -
Royal Kia responded
Paelyb, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business.
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com
Dec 22, 2023 -
Royal Kia responded
Hi - we are very sorry to hear about these issues and would like to discuss some options for you. We do not see anyone in our system that has your profile name or that specific service work done with the advisor Eddie. Can you please reply directly to the manager Matt to let us know who you are so we can get things corrected for you? Matt can be reached at mmoore@royaltucson.com or 520-320-3609 or 520-790-4132
I started with the service department.
The diagnosis of my broken car was not favorable, and I needed to get another car. Eddie, Carlos, and especially Matt, were very helpful.
I was then
The diagnosis of my broken car was not favorable, and I needed to get another car. Eddie, Carlos, and especially Matt, were very helpful.
I was then directed to Steve Saul in sales.
Without the hype or pressure, he tirelessly and compassionately helped me get into a vehicle that suited my needs and budget.
A shout out to Beto his general manager that helped behind the scenes to help me also. Thank you all.
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by shelanalong1957
Service Price Transparency
Nov 28, 2023 -
Royal Kia responded
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.
Best,
Todd - Royal Automotive Group,
feedback@royaltucson.com