Matt Moore

I bought a brand new 2022 Kia Soul in 2021. Within a month it started to stall off an on, no check engine lights. It continued to get worse and then it stalled in an intersection that I luckily Within a month it started to stall off an on, no check engine lights. It continued to get worse and then it stalled in an intersection that I luckily rolled out of. It always would restart. I took it in and the motor was bad. They had my car almost 3 months.after about 6 weeks I went in to check on my car since I wasn’t getting good updates and it was in their storage area waiting to be repaired. All my windows were down and my parts were just thrown in my car on the interior (I have tan interior). I told them to roll my windows up. I was told they can’t and after I yelled at them they put the battery back in and rolled them up. Then it got fixed and still within the time I had that new motor it’s still would lose power and stall, I took it in multiple times. I then got a recall notice in the mail and had to have the motor checked again and it failed. I did have a check engine light on for oil blowing into the exhaust when I turned it in. It only took them 3 days to fix it and that was fishy, they had to replace my exhaust too. I can’t even count how many times I took that car to them for issue after issue. Many times I was told they had no loaner cars and at times they tried to refuse giving me a rental (I live very far). I was always met with attitude and disrespect. After the recall motor was installed I took the car home. 2 days later I drive to town and I passed a car and I heard a loud pop noise. My ac went hot. I had it checked twice and they claimed it wasn’t them that broke the ac. They told me it was $3,200 to replace the ac that they broke. They have refused to pay for what they broke. Pulling motors in and out several times can damage other parts. Plus, when they removed the motors and put another one in they kept deep scratching my paint in the front. They will not help me and they are so rude to me. Idk what to do now, I can’t even trade it in since I’m upside down in it even 5 years later. More

Print

Every one at Royal Kia is Amazing and I really appreciate Matt the service manager for providing a loaner for my busy schedule. My vehicle is running great and thank you for the car being washed and vacuume Matt the service manager for providing a loaner for my busy schedule. My vehicle is running great and thank you for the car being washed and vacuumed! Chris More

Print

The easiest car purchasing experience ever experienced. The non-commisioned sales force made the difference. The non-commisioned sales force made the difference. More

Print

This was the easiest car buying experience we have ever had. Thank you Fred and Garret for making it easy and painless. We highly recommend Royal Kia if you are looking for a new or pre owned car. had. Thank you Fred and Garret for making it easy and painless. We highly recommend Royal Kia if you are looking for a new or pre owned car. More

Print

I was visiting my mother in Vegas with my husband because we had a family emergency. On our way back to Tucson my 2016 Chevy Malibu started making a clunking sound. I knew my vehicle needed some servicing th we had a family emergency. On our way back to Tucson my 2016 Chevy Malibu started making a clunking sound. I knew my vehicle needed some servicing that was due and just was to afraid to keep driving it any longer like that after our trip to mom's. Matt Moore the service manager was kind enough to put me in a loaner and gave me a peace of mind. Jennifer my service advisor was wonderful very professional, and kind as well. She was able to give me information of what my vehicle needed and after a few test drives the technician was able to determine what the clunky noise was. After driving my vehicle yesterday it drives alot smoother and I feel a lot safer. I appreciate all the patience, understanding,and compassion that was given and always is given for me and my husband here at Royal Kia. I would like to thank everyone at Royal Kia for making such a stressful situation turn into me having a peace of mind that things will be ok at the end of it all. It's true they do treat you like FAMILY and that in itself I would like to thank EVERYONE at Royal for a great visit and giving EMPATHY when needed. I LOVE ROYAL!!! My sincere thank you. The Morris's 😇 More

Print

Jesus was professional, &extremely helpful in my quest to purchase a quality vehicle. He was fun, funny, engaging and best of all low pressure. I would definitely recommend Jesus And Royal to anyone looking purchase a quality vehicle. He was fun, funny, engaging and best of all low pressure. I would definitely recommend Jesus And Royal to anyone looking to purchase a vehicle! More

Print

My name is Chris Morris and jjust wanted to take the time to thank Matt & Scott for a great service experience. I never feel like a customer. I always get treated like family. Everyone there is very profe to thank Matt & Scott for a great service experience. I never feel like a customer. I always get treated like family. Everyone there is very professional and down to earth. My vehicle is always taken care of. The service is always top notch!!! Thank you to everyone for making it always a great experience. See you all back in August 😎 More

Print

This is the 2nd time in two years, my 2023 Telluride has had a complete failure of the Navigation system following a KIA update flashed on my screen - ending in update failure and loss of all media function had a complete failure of the Navigation system following a KIA update flashed on my screen - ending in update failure and loss of all media functions, cameras, alert sensors and a Terrible Static blast that can’t be turned off WITHOUT stopping and turning motor off and restarting car. Matt Moore, Service Manager, was great both times doing what he could to help resolve the issue in both cases. He is who keeps me loyal to KIA. I DO HOPE, the issue has finally been resolved and I can continue supporting Royal Kia. Thank you Matt. .. and KIA. More

Print

Jake Nooter and Nicole were phenomenal in helping us find the right car. They made the whole process very smooth and easy. 10/10 would recommend the right car. They made the whole process very smooth and easy. 10/10 would recommend More

Print

Absolutely love working with William and Jesus at the Kia store on Speedway/ Columbus in Tucson! They are diligent, honest, and fun to work with. Too bad all salesman can’t be like them! That dealership is a store on Speedway/ Columbus in Tucson! They are diligent, honest, and fun to work with. Too bad all salesman can’t be like them! That dealership is also a lovely place both clean, comfortable and generally a nice place to be. Keep up the good work.. More

Print