Jennifer Caldara

I bought a brand new 2022 Kia Soul in 2021. Within a month it started to stall off an on, no check engine lights. It continued to get worse and then it stalled in an intersection that I luckily Within a month it started to stall off an on, no check engine lights. It continued to get worse and then it stalled in an intersection that I luckily rolled out of. It always would restart. I took it in and the motor was bad. They had my car almost 3 months.after about 6 weeks I went in to check on my car since I wasn’t getting good updates and it was in their storage area waiting to be repaired. All my windows were down and my parts were just thrown in my car on the interior (I have tan interior). I told them to roll my windows up. I was told they can’t and after I yelled at them they put the battery back in and rolled them up. Then it got fixed and still within the time I had that new motor it’s still would lose power and stall, I took it in multiple times. I then got a recall notice in the mail and had to have the motor checked again and it failed. I did have a check engine light on for oil blowing into the exhaust when I turned it in. It only took them 3 days to fix it and that was fishy, they had to replace my exhaust too. I can’t even count how many times I took that car to them for issue after issue. Many times I was told they had no loaner cars and at times they tried to refuse giving me a rental (I live very far). I was always met with attitude and disrespect. After the recall motor was installed I took the car home. 2 days later I drive to town and I passed a car and I heard a loud pop noise. My ac went hot. I had it checked twice and they claimed it wasn’t them that broke the ac. They told me it was $3,200 to replace the ac that they broke. They have refused to pay for what they broke. Pulling motors in and out several times can damage other parts. Plus, when they removed the motors and put another one in they kept deep scratching my paint in the front. They will not help me and they are so rude to me. Idk what to do now, I can’t even trade it in since I’m upside down in it even 5 years later. More

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I love Royal KIA of Tucson. They are all very professional, knowledgeable and kind. I would highly recommend Royal to anyone looking for a new or used car! They are all very professional, knowledgeable and kind. I would highly recommend Royal to anyone looking for a new or used car! More

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Jesus was extremely professional and a huge help during our new Sportage purchase. I have dealt with him and this dealership in the past and their service and staff are number one. I have made multiple pur our new Sportage purchase. I have dealt with him and this dealership in the past and their service and staff are number one. I have made multiple purchases at this dealership, and all have been great. My most recent purchase was the cherry on top of all the purchases. Thank You, Jesus Camargo,😊😁👍A Special thanks to Jennifer Caldera my Service Representative for her tolerance and understanding during trying events. To all the staff at Royal KIA, to me you make this the best Dealership in Tucson. Keep up the great work. 👌 Ron Morlock More

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The service was excellent. Jennifer was very good at explaining the process of the repair. She kept in keeping us informed about when the repair would be completed. She is ver Jennifer was very good at explaining the process of the repair. She kept in keeping us informed about when the repair would be completed. She is very friendly and knowledgable More

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The easiest car purchasing experience ever experienced. The non-commisioned sales force made the difference. The non-commisioned sales force made the difference. More

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Jesus was my sales person and he is amazing. Super responsive and helpful even after selling you the car. I know I can reach out to him with any questions and it will be answered. He has gone ab Super responsive and helpful even after selling you the car. I know I can reach out to him with any questions and it will be answered. He has gone above and beyond! More

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Always receive excellent service at Royal Kia. Jennifer Caldara provided awesome customer service. She’s friendly, helpful and kept me informed throughout the process. I highly recommend Royal Ki Jennifer Caldara provided awesome customer service. She’s friendly, helpful and kept me informed throughout the process. I highly recommend Royal Kia. They emphasize customer satisfaction and it shows. More

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Best dealership for sales and especially service experience I've ever had. Everyone there is totally committed to the customer. experience I've ever had. Everyone there is totally committed to the customer. More

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I was visiting my mother in Vegas with my husband because we had a family emergency. On our way back to Tucson my 2016 Chevy Malibu started making a clunking sound. I knew my vehicle needed some servicing th we had a family emergency. On our way back to Tucson my 2016 Chevy Malibu started making a clunking sound. I knew my vehicle needed some servicing that was due and just was to afraid to keep driving it any longer like that after our trip to mom's. Matt Moore the service manager was kind enough to put me in a loaner and gave me a peace of mind. Jennifer my service advisor was wonderful very professional, and kind as well. She was able to give me information of what my vehicle needed and after a few test drives the technician was able to determine what the clunky noise was. After driving my vehicle yesterday it drives alot smoother and I feel a lot safer. I appreciate all the patience, understanding,and compassion that was given and always is given for me and my husband here at Royal Kia. I would like to thank everyone at Royal Kia for making such a stressful situation turn into me having a peace of mind that things will be ok at the end of it all. It's true they do treat you like FAMILY and that in itself I would like to thank EVERYONE at Royal for a great visit and giving EMPATHY when needed. I LOVE ROYAL!!! My sincere thank you. The Morris's 😇 More

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They always provide fast and courteous service. I like that they provide rides and keep you up to date on progress of your car. I like that they provide rides and keep you up to date on progress of your car. More

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