I had an appointment.
Took almost 2 hours for an oil change. Took 15 minutes just to get someone to check me in when I arrived. Poor customer service
Took almost 2 hours for an oil change. Took 15 minutes just to get someone to check me in when I arrived. Poor customer service
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by loriann357r
Verified Customer
Verified Customer
Service Price Transparency
May 11, 2026 -
Town Center Nissan responded
Thank you for your feedback. We sincerely apologize for the long wait time and the frustration you experienced during your visit. We understand how disappointing it is to have an appointment scheduled and still experience delays both during check-in and with the completion of your oil change.
Providing prompt, attentive customer service is extremely important to us, and it’s clear we fell short during your visit. Your comments have been shared with our team so we can work to improve our scheduling, communication, and overall service experience moving forward.
We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience next time.
I bought my car there, and have been coming there for a
long time, Eddie Davis is a caring and wonderful person! He truly cares for others always!! Everyone there is so wonderful!!! Thank you All!
long time, Eddie Davis is a caring and wonderful person! He truly cares for others always!! Everyone there is so wonderful!!! Thank you All!
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by SAINTPETE52
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2026 -
Town Center Nissan responded
Thank you so much for your continued loyalty and kind words! We truly appreciate you being part of our dealership family over the years. Eddie Davis will be especially happy to hear your recognition—he genuinely cares about every customer he works with. We’re grateful for your trust in us and look forward to continuing to provide you with the same great experience every time you visit!
Eddie always takes care of my service needs and ensures I
understand all services required.
understand all services required.
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by VISUALDNA
Verified Customer
Verified Customer
Service Price Transparency
Apr 29, 2026 -
Town Center Nissan responded
Thank you for your kind feedback! We’re so glad to hear that Eddie continues to take great care of your service needs and makes sure everything is clearly explained. Providing honest, transparent communication is what we strive for, and it’s great to know Eddie is delivering that experience. We appreciate your trust and look forward to seeing you again for your next visit!
Eddie Davis is the main reason I come to Town Center
Nissan. He’s the best!
Nissan. He’s the best!
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by SIMMONSM1021
Verified Customer
Verified Customer
Service Price Transparency
Service was timely and affordable.
No surprises and everything was explained to me after service
No surprises and everything was explained to me after service
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by hurtchris
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2026 -
Town Center Nissan responded
Thank you for sharing your experience! We’re glad to hear your service was timely, affordable, and transparent from start to finish. It’s always our goal to make sure everything is clearly explained so you can feel confident in the work being done. We appreciate your trust and look forward to helping you again down the road!
Eddie is very knowledgeable and professional.
He made sure my service was complete within a minimum amount of time!
He made sure my service was complete within a minimum amount of time!
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by jmdrn49
Verified Customer
Verified Customer
Service Price Transparency
Apr 27, 2026 -
Town Center Nissan responded
Thank you for your kind words! We're glad to hear that Eddie provided knowledgeable and professional service while making sure everything was completed quickly and efficiently. That’s exactly the level of care we aim to deliver every visit. We appreciate you choosing Town Center Nissan and look forward to assisting you again in the future!
I would recommend this service center because of the
convenience of the location and the fact that it offers evening hours. The waiting area desperately needs to be remodeled and on the day I went, they
convenience of the location and the fact that it offers evening hours. The waiting area desperately needs to be remodeled and on the day I went, they were down 2 techs. It took a little over 2 hours to get an oil change. I would still return for another service due to the savings I receive on oil changes, $39.99 is incredible. I have been paying more than $70 for my oil changes. That's a minimum of 50% savings.
Explanation of costs - not provided, Eddie did not check me in as he was handling another customer. A different rep (sits in first deck on left side of bay), can't remember name, did not advise me of the additional cost to have tires rotated, so when my bill was $60+, it caught me off guard, but I had it available, so it was not an issue this time.
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by Mrs. Rosser
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2026 -
Town Center Nissan responded
Thank you for your detailed feedback—we truly appreciate you taking the time to share both the positives and areas where we can improve. We're glad the convenience, evening hours, and savings on oil changes stood out to you—that kind of value is exactly what we aim to provide.
That said, we understand your concerns regarding the wait time, staffing challenges, and especially the lack of clear communication around pricing. Taking over two hours for an oil change and not being informed about additional costs like a tire rotation is not the experience we want for our customers. We also appreciate your honest note about the waiting area, as that’s valuable feedback for future improvements.
We’re grateful for your willingness to return and your understanding, but we’ll use your experience to reinforce better communication and efficiency with our team moving forward. If you’d like to discuss your visit further, we encourage you to reach out to the service team at Town Center Nissan—we’d be happy to review everything with you.
Outstanding customer service promise car return as stated
cleaned my vehicle follow up with me
cleaned my vehicle follow up with me
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by SLENARD52
Verified Customer
Verified Customer
Service Price Transparency
They are very nice and polite.
My oil change it was very fast.I will be back there future
My oil change it was very fast.I will be back there future
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by tayebehvaladkhani
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Town Center Nissan responded
Thank you for taking the time to leave us a 5-star review. We are happy that your oil change went well, and we look forward to seeing you when you are due for your next one!
Town Center Nissan has been a reliable and trustworthy
partner for my Nissan/Infiniti car/SUV maintenance in past 11 years. I called Eddie in the afternoon of Friday for a battery issue. Eddie did an ex
partner for my Nissan/Infiniti car/SUV maintenance in past 11 years. I called Eddie in the afternoon of Friday for a battery issue. Eddie did an excellent job to squeeze me in and get the job done perfectly. The technician (sorry I did not get his name) who inspected my car and performed the work was professional, willing to share his knowledge and did a wonderful job. The people and the service center are top notch. Thank you guys.
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by MARKIP.HU
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2026 -
Town Center Nissan responded
Thank you, Mark, for being such a loyal customer for the last 11 years! We are happy that Eddie and our technicians are taking care of you.
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