Eddie Davis | Page 2

Town Center Nissan responded

Thank you for sharing your experience. We sincerely apologize for the excessive wait time during your recent visit. Waiting nearly four hours for an oil change, especially with a scheduled appointment, is understandably frustrating and does not reflect the level of service we want to provide. We also regret that you did not receive clear and timely communication about the reason for the delay. We respect our customers' time, and we recognize that better communication and a more efficient service process were needed in this situation. We appreciate you bringing this to our attention. Your feedback will be shared with our service team as we work to improve appointment times and communication. We hope to have the opportunity to provide you with a much better experience in the future.

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that Mike Nicholson made your vehicle purchasing experience such a positive one. His knowledge, professionalism, and integrity are qualities we value greatly, and we're proud to have him on our team. We'll be sure to share your kind words with Mike. Thank you for choosing Town Center Nissan, and we hope you enjoy your new vehicle for many years to come!

Town Center Nissan responded

Thank you for your wonderful review! We're honored to hear that you feel so well cared for each time you visit Town Center Nissan. Creating a welcoming atmosphere and providing exceptional customer service are at the heart of everything we do, and it's rewarding to know that our team consistently delivers that experience. We truly appreciate your kind words and your trust in our dealership. We look forward to welcoming you back again soon!

Town Center Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear that your recent visit did not fully meet your expectations. We understand your disappointment in not receiving a courtesy vehicle inspection, especially since it could have identified your burned-out headlight. We also appreciate your comments regarding the waiting area refreshments and understand that offering a wider variety of snack options would better accommodate all of our customers. We regret that your driver's seat was not returned to its original position and understand how that could be frustrating. Your feedback regarding courtesy services, such as a vehicle wash and vacuum, is also appreciated and will be shared with our team as we continue looking for ways to enhance the customer experience. Thank you again for your honest feedback. We value your business and hope to provide you with a more satisfying experience on your next visit to Town Center Nissan.

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear you enjoyed our service and found our waiting area comfortable during your visit. It's great to know that the complimentary car wash and replacement oil change sticker made such a positive impression. We're especially pleased that our team went the extra mile to make sure you received your sticker—that level of customer care is what we strive for every day. We truly appreciate your kind words and your trust in Town Center Nissan. We look forward to serving you again on your next visit!

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you've noticed improvements over the years and that your experiences with Town Center Nissan continue to get better. It's especially rewarding to know that Trent in Finance and Eddie in Service have earned your trust by consistently providing excellent support and helping you find solutions whenever you need assistance. We'll be sure to share your kind words with them. We truly appreciate your loyalty and look forward to serving you for many more years to come!

Town Center Nissan responded

Thank you for taking the time to share your experience. We sincerely apologize that your recall visit took much longer than originally expected. We understand how frustrating it must have been to plan for a 2–3 hour appointment and instead be without your vehicle for several days. While we're glad we were able to provide you with a rental, we understand it wasn't the same as having your own vehicle. We appreciate your kind words about Eddie and are pleased to hear he was courteous, understanding, and supportive throughout the process. At the same time, we understand your concern that better communication and more accurate expectations before your appointment could have made the experience much smoother. Your feedback is invaluable, and we'll use it to improve how we communicate repair timelines with our customers. Thank you for your patience and for giving us the opportunity to serve you. We hope to provide you with the seamless experience you deserve on your next visit.

Town Center Nissan responded

Thank you for taking the time to share your experience. We sincerely apologize that your recent visit did not resolve the issues with your vehicle and understand how frustrating it must have been to have the warning lights and error messages return so soon after the repair. We also regret that your attempts to contact us went unanswered, as timely communication is an important part of the service experience. We appreciate your kind words about Eddie and are glad to hear he was professional, courteous, and easy to work with throughout the process. However, we understand that a positive interaction alone does not make up for an unresolved repair. We value your patience and appreciate your willingness to bring your vehicle back so our team can perform a more thorough evaluation. We understand the inconvenience this creates, especially with a company vehicle, and our goal is to identify the root cause and resolve the issue properly. Thank you for your honest feedback, and we look forward to the opportunity to restore your confidence in our service department.

Town Center Nissan responded

Thank you for your fantastic review! We're delighted to hear you had an excellent experience from start to finish. Providing professional, courteous service while respecting our customers' time is always our goal, and we're glad your Nissan Rogue recall was completed efficiently and without hassle. Your recommendation means a great deal to our team, and we truly appreciate you choosing Town Center Nissan. We look forward to serving you again whenever you need us!

Town Center Nissan responded

Thank you for the wonderful review! We're thrilled to hear that Eddie Davis provided knowledgeable and professional service during your visit. It's great to know that he took the time to help you understand the recommended maintenance items and assisted you in choosing the services that would be most beneficial for your vehicle. We're also glad he was able to get you enrolled in our VIP oil change program to help keep your maintenance on track and your car running at its best. We appreciate your trust in Town Center Nissan and look forward to serving you again in the future!