I showed up 15 mins early to my appointment for an oil
change, and they didn’t begin even pulling my car into the repair bay to start my appointment until about an hour later.
change, and they didn’t begin even pulling my car into the repair bay to start my appointment until about an hour later.
More
by B_MARIA21
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2026 -
Town Center Nissan responded
Thank you for sharing your feedback. We sincerely apologize for the delay during your recent visit. Arriving early for a scheduled oil change and then waiting approximately an hour before your vehicle was even brought into the service bay is understandably frustrating.
We know our customers schedule appointments because they expect their time to be respected, and we regret that we fell short in this instance. We appreciate you bringing this to our attention, and your feedback will be shared with the Town Center Nissan service team as we work to improve appointment scheduling, efficiency, and communication.
I have been a customer of Town Center Nissan for over 20
years and 5+ vehicles. They have provided consistent great customer service over the years.
years and 5+ vehicles. They have provided consistent great customer service over the years.
More
by SIMMONSM1021
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2026 -
Town Center Nissan responded
Thank you for your incredible loyalty to Town Center Nissan! More than 20 years and over five vehicles is a tremendous compliment, and we're honored to have earned your trust for so long. We're thrilled that our team has consistently provided the great customer service you deserve throughout the years. Thank you for continuing to be part of the Town Center Nissan family—we look forward to serving you for many more years to come!
Mr. Davis was sweet man and explained everything to me
when my service was done . I really appreciate the help
when my service was done . I really appreciate the help
More
by PATRICIA.LITTLE10
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2026 -
Town Center Nissan responded
Thank you for the wonderful review! We're so glad to hear that Mr. Davis took the time to clearly explain everything after your service was completed and made you feel well taken care of. We'll be sure to share your kind words with him. We truly appreciate you choosing Town Center Nissan and look forward to helping you again!
I was very disappointed with this visit.
I had a 7 a m appointment for oil change and Tire Rotation. I arrived at 6:55 am. Checked in and was in the waiting room. I kept checking because I n
I had a 7 a m appointment for oil change and Tire Rotation. I arrived at 6:55 am. Checked in and was in the waiting room. I kept checking because I noticed that my car was still sitting the service bay. Finally at 9:35 a m. I went out and spoke to Eddie and asked why my car was still sitting in the service bay. He asked which car and that is all he said to me, then finally they took it back. I should not have to be at your establishment for over three hours to get an oil change and a tire rotation when I have an appointment. In the past i have had brakes replaced, transmission fluid replaced, new tires installed along with oil change and never was in there that long. I'll be rethinking if I will ever be using your service deptartment again.
More
by debpresley
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Town Center Nissan responded
Thank you for sharing your experience. We sincerely apologize for the excessive wait during your recent visit to Town Center Nissan. With a 7:00 a.m. appointment for an oil change and tire rotation, you should not have had to wait more than three hours, especially without receiving a clear explanation or proactive update.
We understand why seeing your vehicle still sitting in the service bay more than two hours after your scheduled appointment was particularly frustrating. Given your previous experiences with our service department, including visits for more extensive work that were completed in less time, we can understand your disappointment.
We truly value the trust you've placed in Town Center Nissan in the past, and we're sorry this visit caused you to reconsider returning. Your feedback regarding the delay and lack of communication will be shared with our service management team so we can address where the process fell short.
Service Department would not.
Answer the Phone.Had my van 3 days. N̈o calls on recall work.
Answer the Phone.Had my van 3 days. N̈o calls on recall work.
More
by rtwyman456
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Town Center Nissan responded
Thank you for sharing your feedback. We sincerely apologize for the lack of communication while your van was at Town Center Nissan for recall work. Having your vehicle for three days without receiving an update, along with difficulty reaching our service department by phone, is understandably frustrating.
Regardless of how long the recall work may take, you deserve clear and timely communication about your vehicle’s status. We appreciate you bringing this to our attention, and your concerns will be shared with our service management team so we can improve our communication and follow-up.
I love to take my car at the Town Center Nissan, always a
pleasurable experience. Excellent customer service!!!
pleasurable experience. Excellent customer service!!!
More
by KREYOLIN1
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Town Center Nissan responded
Thank you for the fantastic review! We're thrilled to hear that every visit to Town Center Nissan is a pleasurable experience and that our team consistently provides excellent customer service. We truly appreciate your continued trust in us to take care of your vehicle and look forward to seeing you again!
Eddie was very pleasant and took great care of my
vehicle. I am glad I came back to driving a Nissan!
vehicle. I am glad I came back to driving a Nissan!
More
by Susie
Service Price Transparency
Sep 04, 2026 -
Town Center Nissan responded
Thank you for the wonderful review! We're thrilled to hear that Eddie took great care of you and your vehicle and made your visit such a pleasant experience. We're also happy to welcome you back to the Nissan family! We'll be sure to share your kind words with Eddie. Thank you for choosing Town Center Nissan, and we look forward to taking care of you for many miles to come!
Eddie Davis understands my service expectations and
needs. He always looks out for my best interests.
needs. He always looks out for my best interests.
More
by SIMMONSM1021
Verified Customer
Verified Customer
Service Price Transparency
Aug 31, 2026 -
Town Center Nissan responded
Thank you for the wonderful review! We're thrilled to hear that Eddie Davis consistently understands your service needs and expectations and makes sure your best interests are always a priority. Having someone you can trust with your vehicle makes all the difference. We'll be sure to share your kind words with Eddie. Thank you for continuing to choose Town Center Nissan!
I’ve had an extremely frustrating experience dealing with
Eddie Davis in the service department at Town Center Nissan. My vehicle has been in for service involving a battery issue and a recall, and throughou
Eddie Davis in the service department at Town Center Nissan. My vehicle has been in for service involving a battery issue and a recall, and throughout this process, communication from Eddie has been extremely poor. He has been unresponsive, difficult to get updates from, and generally unhelpful when I’ve tried to understand what is happening with my vehicle.
Having your vehicle at a dealership for an extended period is already stressful. Having to repeatedly reach out just to get basic information makes the situation much worse. I should not have to chase down the person assigned to my vehicle for updates or clarity about my service.
My biggest issue is the lack of communication and customer care. Even when repairs take time, keeping the customer informed goes a long way. Unfortunately, that has not been my experience with Eddie, and this entire process has left me very disappointed with the level of service I received at Town Center Nissan.
More
by Tafaria
Aug 31, 2026 -
Town Center Nissan responded
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and lack of communication you experienced while your vehicle was with our service department. We understand that being without your vehicle for an extended period is already inconvenient, and having to repeatedly reach out for updates only adds to that frustration.
Regardless of how long a battery or recall-related repair may take, you deserve timely updates and clear information about the status of your vehicle. We’re disappointed to hear that we did not meet those expectations during this visit.
Your concerns regarding communication and follow-through will be shared with our Town Center Nissan service management team for review. We appreciate your feedback and the opportunity to address an area where we clearly need to improve.
Town Center Nissan has always provided great service
everytime I my car is in need of an oil change, routine service, and repairs.
everytime I my car is in need of an oil change, routine service, and repairs.
More
by ROBERT_SWIFT
Verified Customer
Verified Customer
Service Price Transparency
Aug 27, 2026 -
Town Center Nissan responded
Thank you for your continued trust in Town Center Nissan! We're glad to hear that our service team consistently takes great care of you, whether you're visiting for an oil change, routine maintenance, or repairs. We truly appreciate your loyalty and look forward to keeping your vehicle running its best for many miles to come!
Dealer Reviews
Cars for Sale
Dealer Log In
