I would recommend this service center because of the
convenience of the location and the fact that it offers evening hours. The waiting area desperately needs to be remodeled and on the day I went, they
convenience of the location and the fact that it offers evening hours. The waiting area desperately needs to be remodeled and on the day I went, they were down 2 techs. It took a little over 2 hours to get an oil change. I would still return for another service due to the savings I receive on oil changes, $39.99 is incredible. I have been paying more than $70 for my oil changes. That's a minimum of 50% savings.
Explanation of costs - not provided, Eddie did not check me in as he was handling another customer. A different rep (sits in first deck on left side of bay), can't remember name, did not advise me of the additional cost to have tires rotated, so when my bill was $60+, it caught me off guard, but I had it available, so it was not an issue this time.
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by Mrs. Rosser
Verified Customer
Verified Customer
Service Price Transparency
Apr 21, 2026 -
Town Center Nissan responded
Thank you for your detailed feedback—we truly appreciate you taking the time to share both the positives and areas where we can improve. We're glad the convenience, evening hours, and savings on oil changes stood out to you—that kind of value is exactly what we aim to provide.
That said, we understand your concerns regarding the wait time, staffing challenges, and especially the lack of clear communication around pricing. Taking over two hours for an oil change and not being informed about additional costs like a tire rotation is not the experience we want for our customers. We also appreciate your honest note about the waiting area, as that’s valuable feedback for future improvements.
We’re grateful for your willingness to return and your understanding, but we’ll use your experience to reinforce better communication and efficiency with our team moving forward. If you’d like to discuss your visit further, we encourage you to reach out to the service team at Town Center Nissan—we’d be happy to review everything with you.
Outstanding customer service promise car return as stated
cleaned my vehicle follow up with me
cleaned my vehicle follow up with me
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by SLENARD52
Verified Customer
Verified Customer
Service Price Transparency
They are very nice and polite.
My oil change it was very fast.I will be back there future
My oil change it was very fast.I will be back there future
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by tayebehvaladkhani
Verified Customer
Verified Customer
Service Price Transparency
Apr 13, 2026 -
Town Center Nissan responded
Thank you for taking the time to leave us a 5-star review. We are happy that your oil change went well, and we look forward to seeing you when you are due for your next one!
Town Center Nissan has been a reliable and trustworthy
partner for my Nissan/Infiniti car/SUV maintenance in past 11 years. I called Eddie in the afternoon of Friday for a battery issue. Eddie did an ex
partner for my Nissan/Infiniti car/SUV maintenance in past 11 years. I called Eddie in the afternoon of Friday for a battery issue. Eddie did an excellent job to squeeze me in and get the job done perfectly. The technician (sorry I did not get his name) who inspected my car and performed the work was professional, willing to share his knowledge and did a wonderful job. The people and the service center are top notch. Thank you guys.
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by MARKIP.HU
Verified Customer
Verified Customer
Service Price Transparency
Apr 06, 2026 -
Town Center Nissan responded
Thank you, Mark, for being such a loyal customer for the last 11 years! We are happy that Eddie and our technicians are taking care of you.
Everyone was very helpful and knowledgeable.
Wait time was a little long but otherwise very good.
Wait time was a little long but otherwise very good.
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by KKEHELEY
Verified Customer
Verified Customer
Service Price Transparency
Apr 01, 2026 -
Town Center Nissan responded
We are happy to hear that all went well. Thank you for the review!
Waited at least 1 hour past my appointment time for
recall work. What is the purpose of having an appointment if you do not honor it. Will no be going back to this location. Also it was never explaine
recall work. What is the purpose of having an appointment if you do not honor it. Will no be going back to this location. Also it was never explained what was done and car seems to have less get up and go.
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by Ksogge
Verified Customer
Verified Customer
Mar 23, 2026 -
Town Center Nissan responded
We sincerely apologize for the experience you had at our dealership. Falling short of your expectations regarding your appointment time and our communication is not the standard of service we aim to provide. We would appreciate the opportunity to discuss this with you further and address your concerns about your vehicle's performance. Please contact our service manager at (770) 423-7470.
The oil change was quick.
Town Center Nissan honored the coupon for oil change. Nothing earthshattering stood out.
Town Center Nissan honored the coupon for oil change. Nothing earthshattering stood out.
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by FOHANENYE
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2026 -
Town Center Nissan responded
Thank you for your review.
I went in to have some recall work completed.
The only opportunity that I could see was that they should keep you updated periodically on what is being performed and an estimate of how much time
The only opportunity that I could see was that they should keep you updated periodically on what is being performed and an estimate of how much time it will take to complete.
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by PHYNIX20032312
Verified Customer
Verified Customer
Service Price Transparency
Mar 23, 2026 -
Town Center Nissan responded
Thank you for your feedback and for bringing your vehicle to us for recall service. We appreciate your suggestion about providing more frequent updates and estimated completion times. We'll share this with our team to improve our communication process.
I have been dealing with Town Center Nissan for over 20
years now and Eddie has been part of the great crew since day one. I continue to come back because of his professionalism and friendship.
He alwa
years now and Eddie has been part of the great crew since day one. I continue to come back because of his professionalism and friendship.
He always takes care of his customers and is a great representative of the dealership.
Thank you for your continued customer service
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by VAGEBOY
Verified Customer
Verified Customer
Service Price Transparency
I did not have to wait that long for my car.
They have good communication.
They have good communication.
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by measia12002
Verified Customer
Verified Customer
Service Price Transparency