Eddie Davis | Page 2

Town Center Nissan responded

Thank you for the wonderful review! We’re so glad to hear you enjoyed the great service, reasonable pricing, and friendly communication from our team. Keeping our customers informed and comfortable during their visit is important to us, and we’re happy you appreciated the complimentary coffee and snacks in the waiting area as well. We truly appreciate your support and look forward to seeing you again next time!

Town Center Nissan responded

Thank you for the wonderful feedback! We’re so glad to hear you had a great service experience with us. Eddie will truly appreciate your kind words about his courteous and knowledgeable service. We’re also happy you enjoyed the complimentary car wash! Thank you again for choosing us, and we look forward to serving you again in the future.

Town Center Nissan responded

Thank you for taking the time to share your experience with us. While we truly appreciate your continued loyalty and are glad you have normally had good experiences here, we are very sorry this visit fell far short of the level of service you should expect from our team. We sincerely apologize for the lack of communication, the delays surrounding your appointment, and the frustration caused by not receiving timely updates regarding your vehicle. We understand how inconvenient it was to be without your car longer than expected, especially after scheduling your appointment in advance and needing transportation for another commitment. We are also disappointed to hear about your checkout experience and that your vehicle was not returned in the condition you have come to expect from us. That is not the level of attention or customer care we aim to provide. Your feedback has been shared with our management team so we can address these concerns internally and improve both our communication and service process moving forward. We value your business and the trust you have placed in us over the years, and we would appreciate the opportunity to regain your confidence. Please feel free to reach out to us directly so we can discuss your experience further

Town Center Nissan responded

Thank you for your feedback. We sincerely apologize for the long wait time and the frustration you experienced during your visit. We understand how disappointing it is to have an appointment scheduled and still experience delays both during check-in and with the completion of your oil change. Providing prompt, attentive customer service is extremely important to us, and it’s clear we fell short during your visit. Your comments have been shared with our team so we can work to improve our scheduling, communication, and overall service experience moving forward. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience next time.

Town Center Nissan responded

Thank you so much for your continued loyalty and kind words! We truly appreciate you being part of our dealership family over the years. Eddie Davis will be especially happy to hear your recognition—he genuinely cares about every customer he works with. We’re grateful for your trust in us and look forward to continuing to provide you with the same great experience every time you visit!

Town Center Nissan responded

Thank you for your kind feedback! We’re so glad to hear that Eddie continues to take great care of your service needs and makes sure everything is clearly explained. Providing honest, transparent communication is what we strive for, and it’s great to know Eddie is delivering that experience. We appreciate your trust and look forward to seeing you again for your next visit!

Town Center Nissan responded

Thank you for sharing your experience! We’re glad to hear your service was timely, affordable, and transparent from start to finish. It’s always our goal to make sure everything is clearly explained so you can feel confident in the work being done. We appreciate your trust and look forward to helping you again down the road!

Town Center Nissan responded

Thank you for your kind words! We're glad to hear that Eddie provided knowledgeable and professional service while making sure everything was completed quickly and efficiently. That’s exactly the level of care we aim to deliver every visit. We appreciate you choosing Town Center Nissan and look forward to assisting you again in the future!

Town Center Nissan responded

Thank you for your detailed feedback—we truly appreciate you taking the time to share both the positives and areas where we can improve. We're glad the convenience, evening hours, and savings on oil changes stood out to you—that kind of value is exactly what we aim to provide. That said, we understand your concerns regarding the wait time, staffing challenges, and especially the lack of clear communication around pricing. Taking over two hours for an oil change and not being informed about additional costs like a tire rotation is not the experience we want for our customers. We also appreciate your honest note about the waiting area, as that’s valuable feedback for future improvements. We’re grateful for your willingness to return and your understanding, but we’ll use your experience to reinforce better communication and efficiency with our team moving forward. If you’d like to discuss your visit further, we encourage you to reach out to the service team at Town Center Nissan—we’d be happy to review everything with you.