Eddie Duranovic | Page 13

I have to begin with Eddie Duranovic, from whom I bought my new Audi 8 years ago. I stop by at his desk to say hi every time I go back to the dealership, and to this day, both Eddie and the other Eddie in m my new Audi 8 years ago. I stop by at his desk to say hi every time I go back to the dealership, and to this day, both Eddie and the other Eddie in management remember me and are always so welcoming. Eddie knows what my preferences are for my next car, and he lets me know when they have something I might like. If and when the time comes for me to finally get a new car I'd like to buy it from Eddie, not just because I love my little Audi but mostly because Eddie, along with the rest of this dealership, really does make you feel like you are a personal friend. I'm so happy to see that other people have had a similar experience with him and are fond of him. Since the beginning of February I had been trying to get a persistent issue fixed, and Tim Machonga was the one who helped me throughout the process. As soon as you meet him, he comes off as very genuine and knowledgeable and he tries to explain things in depth even if we might not understand all of it. Without going into too much boring detail or disclosing some hiccups, which, in retrospect, are possible scenarios in real life, what really made Tim shine and stand out was that Tim was excellent in handling conflict and challenge. He remained very professional, calm, patient, and empathetic in an otherwise stressful and problematic circumstance. I was already thoroughly impressed with Tim but the situation itself was such that it was necessary to talk to the manager, Andy, who lent me his time and a listening ear amid his busy schedule and acknowledged all the potential variables. Also, in the meantime, I got periodic updates from Tim about the work being done on my car, and they truly made a sincere effort to accommodate their customers as best as they could. Mikaela is the one that handed my car back to me and she is such a sweetheart every time I see her. My car came back to me today in a pristine condition. I really appreciate everything they've done. Thank you, everyone. More

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I have an Audi dealer 2 miles from my home,but I drove 165 miles to Audi HE for thi s service because I TRUST them. A very friendly, professional dealership. My loaner car was ready and everyone knew thei 165 miles to Audi HE for thi s service because I TRUST them. A very friendly, professional dealership. My loaner car was ready and everyone knew their job and did it well. Very good follow up after the job. More

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I should have taken it to anyone else I will not bring my car back for any form of service my car back for any form of service More

by tim_flannery Verified Customer Verified Customer

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Isabella was awesome. She was available at all times excellent experience. Highly recommend Hoffman Estates Audi. Thank you Isabella. She was very patient with me. Renee L She was available at all times excellent experience. Highly recommend Hoffman Estates Audi. Thank you Isabella. She was very patient with me. Renee Larson. More

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Found the entire staff to be customer focused, friendly, technically knowledgeable and extremely helpful. Overall business culture and Core Values is excellent and creates an engagement response by existing technically knowledgeable and extremely helpful. Overall business culture and Core Values is excellent and creates an engagement response by existing and prospective customers like myself. I was extremely happy and satisfied coupled with the spouse that also participated in the acquisition of our 1st ever AUDI brand sedan. More

by mariochamp1 Verified Customer Verified Customer

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Mikaela Vall…. Well first I’d say ,don’t let her young looks fool you.Mikaela knows her way in the service aspect of Audi.Every time I go to have my Audi 2019 SQ5 se Well first I’d say ,don’t let her young looks fool you.Mikaela knows her way in the service aspect of Audi.Every time I go to have my Audi 2019 SQ5 serviced or even brought in for a question,She ALWAYS seems to have or find the answer for me.She always seems to go out of her way to make sure everything was was right.Polite ,friendly, knowledgeable and courteous what more can we expect.Hats off to Audi H.E ….thanks Ryan Doyle More

by DOYLE_613 Verified Customer Verified Customer

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This dealership is excellent! My salesman Eddie Duvonavic did a great job making this a fast sale at a great price! The other Eddie, Eddie Cuervas in the business department, made My salesman Eddie Duvonavic did a great job making this a fast sale at a great price! The other Eddie, Eddie Cuervas in the business department, made it a 15 minute experience…have to love that!!! This is my second Audi I have bought from these two and both times was fantastic. Tom Jozwiak More

by JOZWIAKTOM Verified Customer Verified Customer

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Eddie was amazing he took the time to talk to me and have do much patient in explaining me getting all my passwords through and them helping me actually buy my dream car. Thank you so much for everything do much patient in explaining me getting all my passwords through and them helping me actually buy my dream car. Thank you so much for everything More

by mmarchisi13 Verified Customer Verified Customer

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The whole sales and finance team was very helpful throughout the whole process and walked me through everything I needed to know about my new car! throughout the whole process and walked me through everything I needed to know about my new car! More

by m456 Verified Customer Verified Customer

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love this place great worker very profacnal very net and clean i like it great visit clean i like it great visit More

by qudsiyaanwar Verified Customer Verified Customer

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