Eddie Duranovic | Page 26

Excellent process Quick, professional staff. Responsive to questions. Willing to go the extra mile to make the transaction happen. No pressure sales tactics. Very infor Quick, professional staff. Responsive to questions. Willing to go the extra mile to make the transaction happen. No pressure sales tactics. Very informative and considerate of time during sales process. More

by ASTHION Verified Customer Verified Customer

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New Audi S6 purchase experience Eddie the representative was professional, friendly, transparent. Easy experience all around. No gimmicks and no games. Upfront and gave a great servi Eddie the representative was professional, friendly, transparent. Easy experience all around. No gimmicks and no games. Upfront and gave a great service. Great to work with this team. More

by RANIL333 Verified Customer Verified Customer

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OK service but missed a couple of details Took my A5 for 30k service. The service was conducted within a reasonable time window (1.5 hrs) considering the number of customers. At the end I did Took my A5 for 30k service. The service was conducted within a reasonable time window (1.5 hrs) considering the number of customers. At the end I did not receive a summary providing status of regular maintenace items such as brake pad life left, tire thread life, battery status, etc. I was told that should have been sent through the text messaging service or email sent after service, but that never arrived. Apparently, the technician had issues sending it; although in that case seems to me that is more of a reason to provide a written template with such information. Also, driving the car home, when I turned the ignition off, the reminder that the oil needs to be changed is still there. Little things that are easily addressable but that you would not expect a luxury car dealer to miss. More

by VVALLENAS Verified Customer Verified Customer

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Amazing I love Audi, I been their customer fort pass 10 years it’s amazing service every time you go to Audi. Everyone is so nice and friendly. Great job I love Audi, I been their customer fort pass 10 years it’s amazing service every time you go to Audi. Everyone is so nice and friendly. Great job More

by ADISASUBASIC.AS Verified Customer Verified Customer

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everything was fine I have been doing business with Hoffman Audi since 2015 both in sales and service. The service dept. has always taken very good care of me and gone ou I have been doing business with Hoffman Audi since 2015 both in sales and service. The service dept. has always taken very good care of me and gone out of their way to make sure things were right. I have purchased two new autos there and would not hesitate to buy a third. Eddie Duranovic made sure to answer all of my questions and explain the use of every aspect of my new Audi. Audi Hoffman Estates is a wonderful dealership with a great team of people working there. More

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Very profesional and customer service orientated I worked with Valentina and she was very professsional and thorough. Enjoyed the car buying experience. Would recommend her to others. Whole proce I worked with Valentina and she was very professsional and thorough. Enjoyed the car buying experience. Would recommend her to others. Whole process ran very smoothly More

by THART4 Verified Customer Verified Customer

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Great cpo purchase I enjoyed a no pressure, no haggle experience buying my cpo s5. Everything went smoothly and was the whole process was done fairly quick. It was by I enjoyed a no pressure, no haggle experience buying my cpo s5. Everything went smoothly and was the whole process was done fairly quick. It was by far better than other buying experiences I have had in the past. More

by Jamesplarsen Verified Customer Verified Customer

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Pleasure working wit Bob Bob was awesome to work with. He spent a lot of time with us showing us 3 Audi’s to decide on, very knowledgeable on the vehicles. We will refer him t Bob was awesome to work with. He spent a lot of time with us showing us 3 Audi’s to decide on, very knowledgeable on the vehicles. We will refer him to our friends. People like Bob and Eddie give a dealership a good reputation. Tony and Kathy Rizzo More

by MRRIZZ1 Verified Customer Verified Customer

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Service Dept and New Car Dept I moved to Illinois 2 yrs ago at which time Audi of Hoffman Estates began servicing my 2004 Audi. RICK KELSTROM has been my service rep since my fir I moved to Illinois 2 yrs ago at which time Audi of Hoffman Estates began servicing my 2004 Audi. RICK KELSTROM has been my service rep since my first visit to that dealership. There aren't enough positive words to praise Rick. I totally trust his advice and know that he will assure that I am kept informed and comfortable during my wait while my car is serviced in his department. It is because of Rick Kelstrom that I am totally loyal to the Hoffman Estates Audi dealer. As a result, it was there that I went to purchase my new 2018 Q3 quattro a week ago. EDDIE DURANOVIC was my salesman, and his patience and sense of humor made the experience actually fun. It was a completely no-pressure shopping experience. If I have questions I can't resolve myself about my Q3, I know that Eddie and/or Rick will, with a smile, gladly come to my aid. More

by Happy Q3 owner Verified Customer Verified Customer

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Excellent shopping and purchasing experience My family member had identified an encouraging used Honda CRV on their CarFax internet listings. From the very start, Specialist Sabina Numanovic was My family member had identified an encouraging used Honda CRV on their CarFax internet listings. From the very start, Specialist Sabina Numanovic was especially helpful and informative, as well as cooperative and considerate of our thoughts and requests. That outstanding assistance continued through our visit to inspect the car - and happily through the purchase of the CRV. We found everyone at the dealership to be helpful and supportive vs the unfortunately more common "pushy" and "sales games" dealerships (including recent reminders in the last few weeks from our visits to a few other dealerships during our search). And again, Sabina made the extra efforts to meet our informational and scheduling requests. That was especially appreciated since, although I am in Chicago, my family member schedules visits to Chicago (from Michigan) based on work requirements. Sabina also had the closing and drive-away very well, very nicely organized. I have bought many cars and have also helped multiple family members in their searches. No one has surpassed our purchasing experience at your dealership. As a result, we will definitely refer friends and family. WD More

by WD Verified Customer Verified Customer

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