Eddie Duranovic | Page 25

Tire Replacement I had a tire blowout on the highway (debris on the road). I had to have the car towed to the dealership. The team there got the repair done while I had a tire blowout on the highway (debris on the road). I had to have the car towed to the dealership. The team there got the repair done while I was at work and even sent me a video of the finished work. Great job! More

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Great experience. Actually quite stress-free. My sales person Mike was excellent. No pressure. Never over promised. He represented the dealership and Audi in such a professional manner. 5 stars f My sales person Mike was excellent. No pressure. Never over promised. He represented the dealership and Audi in such a professional manner. 5 stars for Mike. There were some problems with the certification checklist involving inaccurate information which was signed off on by the Audi tech. I always thought those cert. checklists were bogus and this experience proved it. They just check all the boxes on the cert. form and wella, a perfect used Audi. The dealership more than made up for this mishap though. I am a happy customer. More

by SCHED Verified Customer Verified Customer

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Best service ever! The two guys helping me out were awesome and answered all my questions. I will be referring people to this dealer because of the customer service I re The two guys helping me out were awesome and answered all my questions. I will be referring people to this dealer because of the customer service I received. More

by JOHNNYP415 Verified Customer Verified Customer

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Not painful The Team at Hoffman Audi do a great job listening and taking the time to explain each model that suits your needs and personality. Very easy to work The Team at Hoffman Audi do a great job listening and taking the time to explain each model that suits your needs and personality. Very easy to work with, after 5 Audi's I'mm still coming back! More

by scp Verified Customer Verified Customer

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Excellent process Quick, professional staff. Responsive to questions. Willing to go the extra mile to make the transaction happen. No pressure sales tactics. Very infor Quick, professional staff. Responsive to questions. Willing to go the extra mile to make the transaction happen. No pressure sales tactics. Very informative and considerate of time during sales process. More

by ASTHION Verified Customer Verified Customer

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New Audi S6 purchase experience Eddie the representative was professional, friendly, transparent. Easy experience all around. No gimmicks and no games. Upfront and gave a great servi Eddie the representative was professional, friendly, transparent. Easy experience all around. No gimmicks and no games. Upfront and gave a great service. Great to work with this team. More

by RANIL333 Verified Customer Verified Customer

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OK service but missed a couple of details Took my A5 for 30k service. The service was conducted within a reasonable time window (1.5 hrs) considering the number of customers. At the end I did Took my A5 for 30k service. The service was conducted within a reasonable time window (1.5 hrs) considering the number of customers. At the end I did not receive a summary providing status of regular maintenace items such as brake pad life left, tire thread life, battery status, etc. I was told that should have been sent through the text messaging service or email sent after service, but that never arrived. Apparently, the technician had issues sending it; although in that case seems to me that is more of a reason to provide a written template with such information. Also, driving the car home, when I turned the ignition off, the reminder that the oil needs to be changed is still there. Little things that are easily addressable but that you would not expect a luxury car dealer to miss. More

by VVALLENAS Verified Customer Verified Customer

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Amazing I love Audi, I been their customer fort pass 10 years it’s amazing service every time you go to Audi. Everyone is so nice and friendly. Great job I love Audi, I been their customer fort pass 10 years it’s amazing service every time you go to Audi. Everyone is so nice and friendly. Great job More

by ADISASUBASIC.AS Verified Customer Verified Customer

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everything was fine I have been doing business with Hoffman Audi since 2015 both in sales and service. The service dept. has always taken very good care of me and gone ou I have been doing business with Hoffman Audi since 2015 both in sales and service. The service dept. has always taken very good care of me and gone out of their way to make sure things were right. I have purchased two new autos there and would not hesitate to buy a third. Eddie Duranovic made sure to answer all of my questions and explain the use of every aspect of my new Audi. Audi Hoffman Estates is a wonderful dealership with a great team of people working there. More

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Very profesional and customer service orientated I worked with Valentina and she was very professsional and thorough. Enjoyed the car buying experience. Would recommend her to others. Whole proce I worked with Valentina and she was very professsional and thorough. Enjoyed the car buying experience. Would recommend her to others. Whole process ran very smoothly More

by THART4 Verified Customer Verified Customer

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