Hyundai of Cool Springs

We test drove a vehicle on a Saturday, The sales rep followed up with us the following Monday. We sent him information to work on a deal for on Wednesday. The sales rep didn't acknowledge getting the in followed up with us the following Monday. We sent him information to work on a deal for on Wednesday. The sales rep didn't acknowledge getting the information so I followed up on Thurs. He said he would get right on it. A week later, I sent a msg to see if he had info for us and he apologized and said he'd do it now. It's been two more days and I haven't heard a peep from him. Terrible customer service. We will move on to another dealer who has better customer care and concern. More

I’m 74 and have bought a lot of vehicles from dealerships, the treatment my wife and I received from the manager was the worst. He raised the advertised price of the vehicle by $4k because he wo dealerships, the treatment my wife and I received from the manager was the worst. He raised the advertised price of the vehicle by $4k because he would loose money if he honored, very rude and unethical. More

If I could give negative 5 stars, I would. If you’re considering getting your car serviced here, I strongly urge you to look elsewhere — even if it means driving to another city or state. TRU If you’re considering getting your car serviced here, I strongly urge you to look elsewhere — even if it means driving to another city or state. TRUST ME. My engine died unexpectedly, and the manufacturer recommended this dealership based on proximity. Unfortunately, I didn’t know any better — and that mistake cost me weeks of stress and frustration. It took two weeks just to get an appointment, with no mention of delays or staffing issues. When my car was finally towed in, the service advisor told me they’d diagnose it and submit a claim to the manufacturer within a day or two. I was even given a number to call or text directly. But then… nothing. Two days passed. Then four. I texted on a Friday — no reply. Called and left a message Saturday — no reply. Sent another message Monday — still no response. Even the manufacturer rep could not reach them after trying for two days. When I showed up in person the following Saturday — a full week after my car arrived — I found out that NOTHING had been done. The service manager gave me excuses about how it’s a “four-hour job to diagnose,” yet my car had been there two weeks. No apology, no urgency, no effort to help — not even offering a courtesy or rental car. The lack of professionalism was unreal. Trying to transfer my car to another shop was a nightmare too. I tried on three separate occasions to arrange a transfer, leaving message after message. Again — no call back. Eventually, I had to call the sales department, and thankfully, someone there had the decency to help get me connected. Bottom line: This dealership offers the worst customer service I’ve ever experienced. You’ll waste your time, your energy, and potentially your money — and get nothing in return but mental exhaustion. I wouldn’t wish this kind of treatment on anyone. More

Alex Davis the GM resolved a service issue my daughter had when she brought in her vehicle for an oil change. Alex handled the issue with a professional and respectful manner. had when she brought in her vehicle for an oil change. Alex handled the issue with a professional and respectful manner. More

Super helpful. I told them exactly what I wanted and they showed me exactly that. Never tried to upsell me or show me something completely random. Super easy to wor I told them exactly what I wanted and they showed me exactly that. Never tried to upsell me or show me something completely random. Super easy to work with and helped with every step of the way. More

Darius Ross was my salesman, he took his time to let me enjoy every feature of the car, a 2024 Ioniq 6 Limited AWD. He was courteous, professional, patient, and cool. Darius followed up with me routinely a enjoy every feature of the car, a 2024 Ioniq 6 Limited AWD. He was courteous, professional, patient, and cool. Darius followed up with me routinely and made me feel like a part of the Hyundai family. Most importantly, he loves cars. Can't recommend Darius enough. More

Darius was my salesperson, and I felt blessed to work with him. He is an accountable person, kind, has good communication skills, and is always willing to help. The manager was also favorable, and I had with him. He is an accountable person, kind, has good communication skills, and is always willing to help. The manager was also favorable, and I had a good impression of his team. Thank you. More

I recently recently bought a genesis GV 70 from this dealership, and it was as good of an experience as I could have possibly had. My sales person, Alan Suleiman, patiently explained all the features of dealership, and it was as good of an experience as I could have possibly had. My sales person, Alan Suleiman, patiently explained all the features of the vehicle that I was interested in. He asked relevant questions to help me narrow down my choices, and then presented the best option for me. I am going back on Monday so he can help me set up my profile. He genuinely cares! More

This dealership and their employees were amazing to work with. We were driving our 2019 Gensis up to Nashville from Birmingham,Al for a global entry appointment. Not far from Franklin our A/C went out. We s with. We were driving our 2019 Gensis up to Nashville from Birmingham,Al for a global entry appointment. Not far from Franklin our A/C went out. We stopped to see if they could fix our issue. They informed us that our warranty had expired 5 months prior and the closest Gensis dealership to us in Alabama is 90 minutes away. This defeats the concierge service for the brand for us. Even though we loved our Gensis, not worth the inconvenience to get it serviced. Trying to decide what to do we started looking at some new Hyundai vehicles. We had to get to our appointment at the airport, so they gave us a loaner. After the appointment we came back to look at and drive some cars. We had a dinner reservation so they told us to keep the car and they would send us some numbers on the cars we looked at. The numbers sent really wouldn’t work in our budget. We went back the next morning and told them what it would take to get us into a new car. They made it happen without a lot of back and forth negotiations with the manager. It was the BEST car buying experience ever! I can’t say enough great thing about Eddie,the sales manager, and Devaris, the salesman who made this an amazing experience for us. I would not hesitate to buy another car from them or recommend friends to go see them. More