Eddie Garcia
Eddie Garcia at Lexus of Arlington

Eddie Garcia | Page 6

Service Consultant

Lexus of Arlington

1510 W Dundee Rd
Arlington Heights, IL 60004

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60 Reviews
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60 Reviews

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60 Reviews of Eddie Garcia

November 08, 2022

Dealership Rating
Employee Rating

Perfect service, jobs had been well done. Coffee was good as well by the way. More

by JUNYUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 09, 2022

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 04, 2022

Dealership Rating
Employee Rating

Lexus of Arlington is a first-rate dealership. The customer service, staff and facility are top notch. They do a great job of showing how much they appreciate each customer. More

by ROI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 07, 2022

Lexus of Arlington responded

We are very happy to hear Eddie provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 04, 2022

Dealership Rating
Employee Rating

I was happy that they were able to fix my remote stater at no charge. Great service. Lori always go above and beyond to help her clients. More

by EN0SUJI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lori Devega

Nov 07, 2022

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lori met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

November 03, 2022

Dealership Rating
Employee Rating

Very caring personnel and fast service. Also lots of goodies to make your wait more enjoyable. More

by staarduster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 07, 2022

Lexus of Arlington responded

Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

November 02, 2022

Dealership Rating
Employee Rating

But happy with the service . The car has issues I wish they did better job More

by drpalakpatel2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Haresh Trivedi

Nov 06, 2022

Lexus of Arlington responded

Dr. Patel Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 19, 2022

Dealership Rating
Employee Rating

Lexus of Arlington handled the recall on our vehicle very smoothly. They were able to accommodate our schedule for dropping off the vehicle. Eddie G was so kind and professional in our interactions. I bri More

by ROI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2022

Lexus of Arlington responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Eddie met your expectations. Thank you again for choosing Lexus of Arlington, we look forward to having you as one of our valued customers for many more years to come!

October 19, 2022

Dealership Rating
Employee Rating

I called and got a same day appointment. Job was done quick, with high quality, and at price quoted. Great experience! More

by RobS60004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 19, 2022

Lexus of Arlington responded

Rob, Thanks for sharing about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

October 14, 2022

Dealership Rating
Employee Rating

The service manager is rude 😒 I brought my car in for an oil change. I pulled into the service drive and specially informed the porter do not let the driver's side window down. So when my car was done More

by SPK4230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Thomas Prondzinski

Oct 20, 2022

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 12, 2022

Dealership Rating
Employee Rating

The service is always good here ! I Thought it was nice to be able to schedule an appointment without talking to anybody. But when I got there at 8 AM there was probably 25 people. More

by BRIDGET.RIVARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 12, 2022

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 11, 2022

Dealership Rating
Employee Rating

Outrageous cost and terrible service; 1 hour and 40 minutes to pick up a new key fob. More

by SLGLSD5
Recommend Dealer
No
Oct 14, 2022

Lexus of Arlington responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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