Eddie Goines | Page 43

Should have been in and out. I stopped in because I noticed a leak under my less than year old Mazda 3. They quickly diagnosed the issue as a leaking crush washer on the filler ho I stopped in because I noticed a leak under my less than year old Mazda 3. They quickly diagnosed the issue as a leaking crush washer on the filler hole for the manual transmission. I was told this was not normal and covered under warranty and then I sat for an hour in the waiting room. Had they handed me the part I could have repaired it in less time using tools I made by hand. More

by thegoodners Verified Customer Verified Customer

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Outstanding Service The Jim Ellis Mazda Marietta team does it again! Having to get my vehicle serviced a lot sooner than scheduled due to my extensive travels. Mike Vlasq The Jim Ellis Mazda Marietta team does it again! Having to get my vehicle serviced a lot sooner than scheduled due to my extensive travels. Mike Vlasquez- my salesman- adjusted my appointment to one within my schedule restrictions. Exceptional service, courteous well mannered Service crew, efficiently completed work in a timely manner. Excellent communication detailing services provided & to be accomplished during visit. Guest lounge attendant greeted each client individually & offered beverages & snack though already accessible-& complimentary! pleasant atmosphere, sharp slick looking interior, spacious tv & work spaces! Stellar ALL around! Thank you More

by ranis Verified Customer Verified Customer

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An overall good experience I went to the dealership service center twice this past week to have some minor work done. I primarily worked with Joey, but all of the staff were att I went to the dealership service center twice this past week to have some minor work done. I primarily worked with Joey, but all of the staff were attentive, professional, and courteous. I received a quote for a service that I intend to get a second opinion for to confirm their recommendation, but they got the other items taken care of and even washed my car both times. I would return in the future. More

by Presentpeace Verified Customer Verified Customer

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Best dealership This is the best dealership I’ve been to with any of my cars. My next car for sure will be a Mazda. Service team is amazing. Don’t try to up sale on a This is the best dealership I’ve been to with any of my cars. My next car for sure will be a Mazda. Service team is amazing. Don’t try to up sale on anything which makes me trust them way more. My car always drives better when I leave. I’ve never had to return for anything or feel the need to complain. very efficient and extremely professional and helpful team. More

by LEAH.D.MCF Verified Customer Verified Customer

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The customer service is great! The staff always make sure they can accommodate and last minute changes or later arrivals for service assistance. This is one of the reasons I don’t g The staff always make sure they can accommodate and last minute changes or later arrivals for service assistance. This is one of the reasons I don’t go anywhere else. Awesome! More

by lbartholomew88 Verified Customer Verified Customer

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Outstanding Service This place is really great, I use it for scheduled maintenance. Quick service, ride to work and back while the car is being worked on. Nice people, gr This place is really great, I use it for scheduled maintenance. Quick service, ride to work and back while the car is being worked on. Nice people, great attitude. Thank you. More

by EG Verified Customer Verified Customer

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Fantastic. I’ll be back in 5000 miles Eddie took fantastic care of me. He was friendly and professional, and he kept me updated in a timely fashion in regards to additional work and pricin Eddie took fantastic care of me. He was friendly and professional, and he kept me updated in a timely fashion in regards to additional work and pricing. He was prompt in returning calls. All around a great experience. More

by MALEIGHYORK Verified Customer Verified Customer

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Recall? Not likely. I was told that I had a recall. When I dropped off the car I experienced personal service. An hour later I was called and had a long list of repairs. I was told that I had a recall. When I dropped off the car I experienced personal service. An hour later I was called and had a long list of repairs. My recall was not in the list. I was told that my car would be available in a few hours. The problem was originally I was told my recall would be a few days to address. I feel like I was not helped. I will think twice next time I look to service my vehicle at Jim Ellis. More

by DTROYNEWTON Verified Customer Verified Customer

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Like how they explained what my vehicle needed First time at Marietta Mazda and Service was good. Eddie explained everything to me regarding what my vehicle needed. He sat down and picked what serv First time at Marietta Mazda and Service was good. Eddie explained everything to me regarding what my vehicle needed. He sat down and picked what services he recommended for me. Kept me posted with time of how long. Eddie was very friendly. More

by Tazzbrown Verified Customer Verified Customer

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$72 oil change My daughter had a scheduled appointment for a routine oil change. It took over an hour to complete and then they charged her $72. Last time I use the My daughter had a scheduled appointment for a routine oil change. It took over an hour to complete and then they charged her $72. Last time I use the dealer for anything other than mandatory service to keep the warranty valid. You would think they would treat customers who purchased the car from them better. More

by atberger Verified Customer Verified Customer

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