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Eddie Goines

Overview Reviews (559) Inventory (436)

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Eddie Goines

Eddie Goines | Page 6

Mazda Master Certified Service Consultant

Jim Ellis Mazda Marietta

1715 Cobb Parkway SE
Marietta, GA 30060

Born in New Orleans and moved to Atlanta in '87 with my family. I'm a second generation car-tech. My dad was in the business 38 years. I have four kids in college - 3 girls and a son. My role as a service advisor is to relieve my customers of any worries or concerns about their vehicle - I'm a non-confrontational problem solver! Thank you for choosing Jim Ellis Mazda of Marietta.

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559 Reviews

Overview Reviews (559) Inventory (436)

Dealership Experience

22 yrs, 6 mos

Industry Experience

30 yrs, 6 mos

Specialties & Trainings

Mazda Elite Certified Service Advisor

not yet
rated

559 Reviews

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Employees need five ratings within 24 months before we can calculate an average rating.

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559 Reviews of Eddie Goines

April 20, 2022

Dealership Rating

Employee Rating

Chris was very informative and courteous. The wait was short and the waiting area very nice and all areas were extremely clean. The wait was short and the waiting area very nice and all areas were extremely clean. More

by anniejack

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 22, 2022 -

Jim Ellis Mazda Marietta responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 08, 2022

Dealership Rating

Employee Rating

Friendly greeting. Clean and welcoming waiting area. Thorough inspection. Video was very helpful. Great job! Clean and welcoming waiting area. Thorough inspection. Video was very helpful. Great job! More

by LANETTEMONTGOMERY

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Apr 10, 2022 -

Jim Ellis Mazda Marietta responded

Hello, your positive review means a lot to us and we’re happy we could help you! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

March 27, 2022

Dealership Rating

Employee Rating

Jim Ellis Mazda provided good service. The staff was courteous, they have a comfortable waiting area, and my car was given back to me freshly washed! The staff was courteous, they have a comfortable waiting area, and my car was given back to me freshly washed! More

by shani

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 30, 2022 -

Jim Ellis Mazda Marietta responded

Hello Shani, we appreciate you taking the time to leave us this feedback. Please let us know if there is ever anything else we can do for you! Safe travels!

March 05, 2022

Dealership Rating

Employee Rating

Easy in, easy out for my regular scheduled maintenance. Eddie Goines headed the team taking care of my baby, I waited in a pretty awesome waiting area complete with WI-FI, TV, snacks, coffee and drinks. E Eddie Goines headed the team taking care of my baby, I waited in a pretty awesome waiting area complete with WI-FI, TV, snacks, coffee and drinks. Eddie sent me a slick walk around video of my Miata up on the rack telling and showing me what was done. Check out was a breeze, with just a few signatures, one on one time for me to ask Eddie a few questions, I jumped in my car and off I went. Simple, easy, fast! More

by p_con

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rose Shuck, Maron Smith, Peter Uko

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Mar 07, 2022 -

Jim Ellis Mazda Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

February 27, 2022

Dealership Rating

Employee Rating

Service experience was great. Team was extremely efficient and kept me will informed. Highly recommend. Team was extremely efficient and kept me will informed. Highly recommend. More

by Tiffany.takahashi

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 01, 2022 -

Jim Ellis Mazda Marietta responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

January 29, 2022

Dealership Rating

Employee Rating

great service advisor with excellent customer service. (space filler space filler space filler space filler) (space filler space filler space filler space filler) More

by crystal.lewis97

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Feb 01, 2022 -

Jim Ellis Mazda Marietta responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

December 24, 2021

Dealership Rating

Employee Rating

They are busy with recent consolidations, so while scheduling can be a challenge, they are friendly, courteous, accommodating, and honest. They send a video of observations prior to doing the service scheduling can be a challenge, they are friendly, courteous, accommodating, and honest. They send a video of observations prior to doing the service, and discuss with you. Service is excellent. Highly recommended. More

by PERCEPT.BIO

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Maron Smith

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Jan 29, 2022 -

Jim Ellis Mazda Marietta responded

Hi, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

December 19, 2021

Dealership Rating

Employee Rating

The service I received was excellent. I especially liked the service video that was provided. the service video that was provided. More

by Amykramer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Rose Shuck, Maron Smith, Peter Uko

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Jan 29, 2022 -

Jim Ellis Mazda Marietta responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

December 10, 2021

Dealership Rating

Employee Rating

I trust Mazda to work on my car. Eddie Gaines is my service manager & is great! He takes good care of me. service manager & is great! He takes good care of me. More

by tweetybird

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Jan 29, 2022 -

Jim Ellis Mazda Marietta responded

Hi, we are so happy to read such a great review about Jim Ellis Mazda Marietta! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 27, 2021

Dealership Rating

Employee Rating

Friendly service and even provided valet for regular maintenance. Great communication throughout the process. Recommend maintenance. Great communication throughout the process. Recommend More

by konjo6

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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