Eddie Goines | Page 7

I purchased two vehicles from this dealership (RX8 and Miata MX5) and they have always treated me very well whether it is in a new purchased vehicle or in servicing my vehicles. I have been coming here f Miata MX5) and they have always treated me very well whether it is in a new purchased vehicle or in servicing my vehicles. I have been coming here for 15 years and the experience is always top-notch. Eddie has been my service contact for my last 4 service appts. I trust him! More

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Service was informative and satisfactory. No surprises as I was well informed right from setting appointment I was well informed right from setting appointment More

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Jim Ellis Mazda Marietta never fails to provide excellent service. Whether it’s buying a new car, an oil change, or something as simple as new windshield wipers- they show excellence in all they do. service. Whether it’s buying a new car, an oil change, or something as simple as new windshield wipers- they show excellence in all they do. More

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Best service experience. Everyone from the intake person to the service technician were find, professional, prompt, respectful. I picked the BEST DEALERSHIP to the service technician were find, professional, prompt, respectful. I picked the BEST DEALERSHIP More

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Great customer service from Eddie and everyone else. Waiting area was clean with drinks for the wait. Waiting area was clean with drinks for the wait. More

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Eddie is always a joy to work with in the service department. I have bought three cars fro Jim Ellis Mazda. Happy with Mazda’s for their reliability. department. I have bought three cars fro Jim Ellis Mazda. Happy with Mazda’s for their reliability. More

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Scheduling my service online was easy. Something came up and I needed to change the date so I called the dealership and the woman who helped me made the change without any difficulty. I was also able to req and I needed to change the date so I called the dealership and the woman who helped me made the change without any difficulty. I was also able to request my Service Rep, Eddie, who I have worked with before and does a great job. He kept me informed of the progress and left me know what service my car needed. More

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I had a brake issue with my CX-9. I called Jim Ellis Mazda and spoke with Eddie Goines in the service department. Eddie was very courteous and made my visit there a pleasant one. Mazda and spoke with Eddie Goines in the service department. Eddie was very courteous and made my visit there a pleasant one. More

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I am very disappointed with the service I have received from this service center. I brought my vehicle in a week ago because it had an engine light on and was not driving properly. It was a used Mazda 6 wh from this service center. I brought my vehicle in a week ago because it had an engine light on and was not driving properly. It was a used Mazda 6 which was not purchased from them. Someone name Rich was the contact person and I could not get him to keep me informed about how the repairs were going and when they expected my car to be repaired? When I asked the first time they seemed to be irritated and told me I could take my car somewhere else to be serviced? Finally they told me I needed a part they had to order from someplace in Texas? I payed extra to have it sent express. I was never told when it arrived and my repair was put o hold be cause no one was there on weekends to do it. No one told me this? When I called them they told me they were working on it and would have it done that day. They finally contacted me that evening after i called twice and said the part they ordered was bent and they had to order a new one? I would have to wait another day for my car? Found it strange that they had another excuse after they supposed were installing the part all day? I have never experienced any customer service like this anywhere.........I have been without my car for a week. More

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Thank you for taking care of my vehicle. I truly appreciate it. appreciate it. More

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