Eddie Goines | Page 9

Thank you for the great service and excellent customer service. I did not have to wait long and that’s very important to me. You truly care about your customers! service. I did not have to wait long and that’s very important to me. You truly care about your customers! More

by diondra.glasper Verified Customer Verified Customer

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Most importantly, these guys want to make you happy. I had an issue with a Certified Used Car. They stayed with it till they identified the problem and fixed it. When they saw I was back with the same pro had an issue with a Certified Used Car. They stayed with it till they identified the problem and fixed it. When they saw I was back with the same problem, the Assistant Service Manager and the Service Manager got involved and authorized new parts to get the problem solved perfectly. They care. More

by budlite21 Verified Customer Verified Customer

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I worked with a previous service manager that has since retired to get the engine replaced in my CX9. Poor communication for that whole process. Had an appointment to pick up my car finally, wasted 2 hours retired to get the engine replaced in my CX9. Poor communication for that whole process. Had an appointment to pick up my car finally, wasted 2 hours driving there to be told it wasn't ready. Service manager said he would cover my next oil change for the hassle. When it was time for the oil change, my service manager had retired and I was assigned a new one. I made the appointment and added on a tire service, drove an hour to the dealership, just for them to forget I was waiting in the showroom. The new service manager came out and told me the "tire machine" was conveniently broken and I would have to come back. I asked if the oil change was done (since I had been there for an hour already) and it wasn't. He forgot it was even on the work order, further solidifying the fact that he straight up FORGOT I was there for my APPOINTMENT. 3 hours total wasted for an oil change that they were comping for wasting my time before. Absolutely ridiculous. He wanted me to come back but wouldn't make an actual appointment for a date or time. The other service managers have been rude on more than one occasion so there's no option of working with someone else. We are a Mazda family and will NEVER go back to this dealership. Absolutely pathetic communication and service. More

by KREED4 Verified Customer Verified Customer

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Eddie and all the service team are fantastic. Every time we’re in, they are upfront about the condition of the car. They made extra effort to make sure the Apple CarPlay and the back-up camera were fully fu we’re in, they are upfront about the condition of the car. They made extra effort to make sure the Apple CarPlay and the back-up camera were fully functional before leaving. More

by kgmynatt Verified Customer Verified Customer

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The Service Department at Jim Ellis Mazda is top notch. They communicate with me about my options, listen to me and I trust their work. Very pleased with every visit for my vehicle. They communicate with me about my options, listen to me and I trust their work. Very pleased with every visit for my vehicle. More

by Akargus Verified Customer Verified Customer

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I was told if I get my car fixed there they would wave the inspection fee, the part I need wouldn’t arrive til 4 days later I was paying to order the part but I couldn’t leave my car sitting for 4 days so the inspection fee, the part I need wouldn’t arrive til 4 days later I was paying to order the part but I couldn’t leave my car sitting for 4 days so. The guy tried to charge me for everything so I just took my car it didn’t make sense. I was very disappointed More

by Keisha Verified Customer Verified Customer

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Love this dealership. Eddie Goins is THE best Service Advisor. Sells you “only what you need.” Work is quality. People nice. Great customer service Nice waiting area Advisor. Sells you “only what you need.” Work is quality. People nice. Great customer service Nice waiting area More

by BETTYAPT Verified Customer Verified Customer

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In my 8 years since I bought my Mazda there, Jim Ellis has provided excellent customer and car service. Luckily, the car had been excellent in requiring no unscheduled maintenance until the MAF sensor fa has provided excellent customer and car service. Luckily, the car had been excellent in requiring no unscheduled maintenance until the MAF sensor failed. They diagnosed and fixed it in a very reasonable time and it is running again as good as new. The personnel are either coached or very good hires, as they are definitely the friendliest I have dealt with in my 54 years of driving. More

by SteveC of East Cobb Verified Customer Verified Customer

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Eddie is very personable and friendly. He seems very knowledgeable and is happy to help. He told my husband about the tire special when we had the car in for last oil change so we came back and purchase knowledgeable and is happy to help. He told my husband about the tire special when we had the car in for last oil change so we came back and purchased 4 new tires. All in all a very positive experience and will return for future services on our CX5. More

by abcchat Verified Customer Verified Customer

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I visited the Mazda dealership in Marietta for a new key fob needing to be programmed to my car and a servicing and everyone there was amazing! i believe that the worker who helped us was named Eddie and he fob needing to be programmed to my car and a servicing and everyone there was amazing! i believe that the worker who helped us was named Eddie and he was an amazing worker and did everything he could to help! the pricing was understandable for the labor and keys given to me that had been reprogrammed ( which were 3 in total) and they updated the system in my car because it was very very behind! none the less i will be going back if anything is needing to be worked on again! More

by KAITXMOGGIO Verified Customer Verified Customer

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