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Eddie Goines
Eddie Goines | Page 9
Mazda Master Certified Service Consultant
Jim Ellis Mazda Marietta
1715 Cobb Parkway SE
Marietta, GA 30060
559 Reviews
Born in New Orleans and moved to Atlanta in '87 with my family. I'm a second generation car-tech. My dad was in the business 38 years. I have four kids in college - 3 girls and a son. My role as a service advisor is to relieve my customers of any worries or concerns about their vehicle - I'm a non-confrontational problem solver! Thank you for choosing Jim Ellis Mazda of Marietta.
Read moreDealership Experience
22 yrs, 6 mos
Industry Experience
30 yrs, 6 mos
Specialties & Trainings
Mazda Elite Certified Service Advisor
559 Reviews of Eddie Goines
May 22, 2021
Most importantly, these guys want to make you happy. I had an issue with a Certified Used Car. They stayed with it till they identified the problem and fixed it. When they saw I was back with the same pro had an issue with a Certified Used Car. They stayed with it till they identified the problem and fixed it. When they saw I was back with the same problem, the Assistant Service Manager and the Service Manager got involved and authorized new parts to get the problem solved perfectly. They care. More
by budlite21
Verified CustomerOther Employees Tagged: Rose Shuck
May 21, 2021
I worked with a previous service manager that has since retired to get the engine replaced in my CX9. Poor communication for that whole process. Had an appointment to pick up my car finally, wasted 2 hours retired to get the engine replaced in my CX9. Poor communication for that whole process. Had an appointment to pick up my car finally, wasted 2 hours driving there to be told it wasn't ready. Service manager said he would cover my next oil change for the hassle. When it was time for the oil change, my service manager had retired and I was assigned a new one. I made the appointment and added on a tire service, drove an hour to the dealership, just for them to forget I was waiting in the showroom. The new service manager came out and told me the "tire machine" was conveniently broken and I would have to come back. I asked if the oil change was done (since I had been there for an hour already) and it wasn't. He forgot it was even on the work order, further solidifying the fact that he straight up FORGOT I was there for my APPOINTMENT. 3 hours total wasted for an oil change that they were comping for wasting my time before. Absolutely ridiculous. He wanted me to come back but wouldn't make an actual appointment for a date or time. The other service managers have been rude on more than one occasion so there's no option of working with someone else. We are a Mazda family and will NEVER go back to this dealership. Absolutely pathetic communication and service. More
by KREED4
Other Employees Tagged: Rose Shuck, Maron Smith, Peter Uko, Doug Aldridge
May 19, 2021
Eddie and all the service team are fantastic. Every time we’re in, they are upfront about the condition of the car. They made extra effort to make sure the Apple CarPlay and the back-up camera were fully fu we’re in, they are upfront about the condition of the car. They made extra effort to make sure the Apple CarPlay and the back-up camera were fully functional before leaving. More
by kgmynatt
Other Employees Tagged: Rose Shuck
May 17, 2021
The Service Department at Jim Ellis Mazda is top notch. They communicate with me about my options, listen to me and I trust their work. Very pleased with every visit for my vehicle. They communicate with me about my options, listen to me and I trust their work. Very pleased with every visit for my vehicle. More
by Akargus
Other Employees Tagged: Rose Shuck, Maron Smith, Peter Uko
May 17, 2021
I was told if I get my car fixed there they would wave the inspection fee, the part I need wouldn’t arrive til 4 days later I was paying to order the part but I couldn’t leave my car sitting for 4 days so the inspection fee, the part I need wouldn’t arrive til 4 days later I was paying to order the part but I couldn’t leave my car sitting for 4 days so. The guy tried to charge me for everything so I just took my car it didn’t make sense. I was very disappointed More
by Keisha
May 17, 2021
Love this dealership. Eddie Goins is THE best Service Advisor. Sells you “only what you need.” Work is quality. People nice. Great customer service Nice waiting area Advisor. Sells you “only what you need.” Work is quality. People nice. Great customer service Nice waiting area More
by BETTYAPT
May 14, 2021
In my 8 years since I bought my Mazda there, Jim Ellis has provided excellent customer and car service. Luckily, the car had been excellent in requiring no unscheduled maintenance until the MAF sensor fa has provided excellent customer and car service. Luckily, the car had been excellent in requiring no unscheduled maintenance until the MAF sensor failed. They diagnosed and fixed it in a very reasonable time and it is running again as good as new. The personnel are either coached or very good hires, as they are definitely the friendliest I have dealt with in my 54 years of driving. More
by SteveC of East Cobb
Other Employees Tagged: Rose Shuck, Maron Smith, Peter Uko
May 13, 2021
Eddie is very personable and friendly. He seems very knowledgeable and is happy to help. He told my husband about the tire special when we had the car in for last oil change so we came back and purchase knowledgeable and is happy to help. He told my husband about the tire special when we had the car in for last oil change so we came back and purchased 4 new tires. All in all a very positive experience and will return for future services on our CX5. More
by abcchat
May 13, 2021
I visited the Mazda dealership in Marietta for a new key fob needing to be programmed to my car and a servicing and everyone there was amazing! i believe that the worker who helped us was named Eddie and he fob needing to be programmed to my car and a servicing and everyone there was amazing! i believe that the worker who helped us was named Eddie and he was an amazing worker and did everything he could to help! the pricing was understandable for the labor and keys given to me that had been reprogrammed ( which were 3 in total) and they updated the system in my car because it was very very behind! none the less i will be going back if anything is needing to be worked on again! More
by KAITXMOGGIO
May 12, 2021
Poor service poor communication wouldn’t recommend them to anyone.. Most definitely feel cheated and lied to I dealt with management whole time and you wouldn’t have thought that most definitely would love to anyone.. Most definitely feel cheated and lied to I dealt with management whole time and you wouldn’t have thought that most definitely would love to talk to owner Darrell More
by Mr. SJ
Other Employees Tagged: Rose Shuck
