Eddie Goines
Eddie Goines at Jim Ellis Mazda Marietta

Eddie Goines | Page 10

Mazda Master Certified Service Consultant

Jim Ellis Mazda Marietta

1715 Cobb Parkway SE
Marietta, GA 30060

Contact Me
not yet
rated
560 Reviews

Born in New Orleans and moved to Atlanta in '87 with my family. I'm a second generation car-tech. My dad was in the business 38 years. I have four kids in college - 3 girls and a son. My role as a service advisor is to relieve my customers of any worries or concerns about their vehicle - I'm a non-confrontational problem solver! Thank you for choosing Jim Ellis Mazda of Marietta.

Dealership Experience

22 yrs, 9 mos

Industry Experience

30 yrs, 9 mos

Specialties & Trainings

Mazda Elite Certified Service Advisor

not yet
rated

560 Reviews

Write a Review

560 Reviews of Eddie Goines

May 12, 2021

Dealership Rating
Employee Rating

Poor service poor communication wouldn’t recommend them to anyone.. Most definitely feel cheated and lied to I dealt with management whole time and you wouldn’t have thought that most definitely would love More

by Mr. SJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Rose Shuck

May 16, 2021

Jim Ellis Mazda Marietta responded

Hello Mr. SJ, Thank you for taking the time to speak with me. My team has done what they can to help you with repairs and I’m confident that they have done that without being evasive. I’m sorry we are not able to help you further. Sincerely, Daryl NeSmith, General Manager

May 18, 2021

Mr. SJ responded

Daryl no you did not you basically told me my car was old since it is an 08 You told me you thought my car was fixed after talking to rose and Eddie and the lied to you like I said I would have preferred you told me MAZDA CANT FIX A MAZDA an I don’t get it if your technicians been there for 20 years they should most definitely be able to fix older models and EVERYONE DARYL IS NOT THE HIGHEST HE HAS PEOPLE AT THE FRONT LIEING FOR HIM Tracy is the VP they are making it vary hard to reach her we had to call Atlanta Mazda just to get her information but basically the service department is horrible because Daryl covering for them and Daryl took my wife not to Tracy and read it himself and called my wife but be WARNED GO READ THE GOOGLE REVIEWS THEY ARE HORRIBLE I SHOULD OF CHECKED THERE 1st I’m talking bout people are going in on them

May 18, 2021

Mr. SJ responded

And o yea Daryl called and offered my wife money to take review down but not to fix my car I think DealerRater should hear that bribe I hope corporate see’s this

May 10, 2021

Dealership Rating
Employee Rating

The staff was very efficient in getting my car serviced in a timely manner. My service advisor, Eddie G. explained my service and reminded me when to schedule my next service appointment. More

by gumbeaux19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 11, 2021

Jim Ellis Mazda Marietta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

May 08, 2021

Dealership Rating
Employee Rating

Amazing Service !!! Thank you so much Eddie Goines for Amazing Service !!! Thank you so much Eddie Goines for all your help. I will definitely come back to this location again. Highly recommend, excel More

by katy.avila18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2021

Jim Ellis Mazda Marietta responded

Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

May 08, 2021

Dealership Rating
Employee Rating

nice people and good service here. I am here to replace my backup light,the price is reasonalbe. Takes about 2 hours to get everything done More

by fj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 09, 2021

Jim Ellis Mazda Marietta responded

Hi, your positive review means a lot to us and we’re happy we could help you! Please let us know if there is ever anything else we can do for you! Safe travels!

May 06, 2021

Dealership Rating
Employee Rating

Excellent service. My only suggestion is I wished we’d reviewed the invoice before I’d left. I found it confusing. Otherwise I am impressed by the quality of customer service. More

by jblair0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 08, 2021

Jim Ellis Mazda Marietta responded

Hello, thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Mazda Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

May 05, 2021

Dealership Rating
Employee Rating

The service I received was excellent & the employees were caring. I did not have to wait long even though they had to work me in. I am very satisfied with the service & price. More

by DMKLATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rose Shuck

May 06, 2021

Jim Ellis Mazda Marietta responded

Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

May 05, 2021

Dealership Rating
Employee Rating

They were kind but didn't understand my problem at check in. Had to repeat to service tech. Problem not resolved. Waste of time as this could have been told to me when I scheduled appointment instead of was More

by schmoyd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 16, 2021

Jim Ellis Mazda Marietta responded

Hello Schmoyd, I’m sorry we didn’t understand your issue or provide a better understanding of what happened. I would like to talk through any outstanding questions you may have and hope that will make the overall experience better. Would you please contact me at daryln@jimellis.com or 770-590-4450? Sincerely, Daryl NeSmith, General Manager

May 04, 2021

Dealership Rating
Employee Rating

Service department needs customer service training. They poorly pretend that they care but do nothing to support their false claims. Ivan and service manager Oleg are absolutely amazing. They saved my exp More

by 1valerie.parris
Price
Recommend Dealer
Yes

Other Employees Tagged: Ivan Chernov , Rose Shuck, Randy shop foreman

May 06, 2021

Jim Ellis Mazda Marietta responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help! Have a great day.

May 04, 2021

Dealership Rating
Employee Rating

I have used Jim Ellis Mazda service department for many years. They do good work at reasonable prices. I trust their work and suggestions that they make. More

by FCHUMBLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Doug Aldridge

May 06, 2021

Jim Ellis Mazda Marietta responded

Hi, we appreciate your continued business with us, and we're looking forward to your next visit! Safe travels!

May 03, 2021

Dealership Rating
Employee Rating

They fixed the ac in my car beautifully! They were all super friendly and very fast. I will Always choose Jim Ellis. Never disappointed. Thank you! More

by PCE2U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 21, 2021

Jim Ellis Mazda Marietta responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

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