Eddie Huerta | Page 2

Excelente servicio, Francisco Herrerra fue muy amable y me ayudo aclarando cualquier duda sobre el auto . me ayudo aclarando cualquier duda sobre el auto . More

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Joe was pleasant and upbeat during our interaction. The dealership was very busy, late on a Friday, but he seemed genuinely interested in helping me. I was looking for a particular used vehicle tha The dealership was very busy, late on a Friday, but he seemed genuinely interested in helping me. I was looking for a particular used vehicle that was not a Honda and Joe knew exactly which car I was talking about as soon as I mentioned it. In fact I think he liked the car so much he would have bought it! Joe did a great job of allowing me to buy a car vs trying to sell me one. I can't understate how important that aspect was. It was dark outside so he had the car pulled into the loading bay, after my test drive, where it was well lit so I could thoroughly inspect the car myself without someone draped over my shoulder. In addition I also test drove the car by myself which was nice. He listened and after a little back and forth we made it happen. I never felt a sense of pressure during the process. Eddie was personable and efficient with our time in the finance room. Process was quick and painless. Thank you to Joe and Eddie for their help and I would highly recommend working with them to anyone. 5 stars across the board. More

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Everyone at the dealership were kind and honest with me and my dad and did try to take advantage of us and my dad and did try to take advantage of us More

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Easiest car purchase I’ve had ! Sales Rep F Herrera was super helpful and friendly ! Sales Rep F Herrera was super helpful and friendly ! More

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Francisco Herrera is one of the best salesman I have ever the the pleasure of working with. He helped me look for exactly what I needed and did not let me down AT ALL! I can't wait to work with him again! the the pleasure of working with. He helped me look for exactly what I needed and did not let me down AT ALL! I can't wait to work with him again! More

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Great experience shopping there! I feel I got a great price on my car. I would definitely go back if I need another car. I feel I got a great price on my car. I would definitely go back if I need another car. More

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I had so much fun working with Joe and everyone else at Joliet Honda. They made my experience stress free and were very friendly! Joliet Honda. They made my experience stress free and were very friendly! More

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The whole process and experience exceeded my expectations and would definitely recommend Honda, particularly Manny the sales personnel, thank you! and would definitely recommend Honda, particularly Manny the sales personnel, thank you! More

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This has been the most pleasant car buying experience ever. Manny was a pleasure to work with and made the car buying experience great! I will recommend Honda Joliet to anyone buying a car and will defin ever. Manny was a pleasure to work with and made the car buying experience great! I will recommend Honda Joliet to anyone buying a car and will definitely return in the future when I am ready to purchase again. The service is amazing every time I walk in there. Very friendly and never pushy! Awesome job Honda and a special thanks to Manny!!! More

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My wife and I bought a Used Mazda 3 hatchback from this dealership on Sept. 9 2022. On the sales side of things, I had no issues at all with Joe Parra. He did an excellent job and was very communicative wi dealership on Sept. 9 2022. On the sales side of things, I had no issues at all with Joe Parra. He did an excellent job and was very communicative with everything and I highly recommend you work with him. Heck, everything was going really smoothly and pleasantly until I got to the financing part. For that, the gentleman who helped my wife and I was Eddie Huerta. The issues came when it came time to locking in my desired APR with the lenders. Eddie was able to get our desired APR from a lender and I signed the little paper that says "yes I'll buy if that rate sticks." Afterwards, my wife and I sat in Eddie's office getting ready to sign off on all the paperwork. About halfway through the finance process, Eddie presented to us that our vehicle that we wanted to purchase needed to have GAP insurance on it before it was sold to us at the agreed APR that the lender presented. I was taken off guard since I had never heard of this before after buying a number of used cars from dealerships myself and so I asked Eddie for clarification. I said to Eddie, "if I don't buy this $1200 GAP insurance then the lender won't approve me for that APR is that correct?" to which he said Yes to. After a few seconds of confusion, my wife and I decided to just go for it since we had spent quite a bit of time already at the dealership and we wanted to give our sales person the sale. After the sale, I went and called my lender and asked them to clarify if that they required me to buy the Gap ins as I was told by Eddie, in order for them to approve me the APR. The lender replied that GAP ins is optional and was NOT required for me to have to guarantee the APR. I went to the dealership again and spoke to the sales manager, Hardy Patel. Mr. Patel was very insistent on not trying to understand what happened and kept beating around the bush regarding my issue. Eventually, I was able to speak with Eddie about a week after the sale and I brought up what he had said regarding the GAP INS and to my expectation he starts retracting back what he said to my wife and I on our initial meeting regarding the GAP INS Requirement. He reiterates that of course it was optional and was never required but my issues comes with the fact that he falsely said in front of my wife and I that it WAS required for us to buy (additional $1200) in order for the lender to give us our rate. That experience left a bad taste in my mouth on how far dealers/finance managers try to eke out extra profits from vehicle sales from customers trapped in the finance department. Overall: Sales experience was great. However, the Finance Dept. fell short on being honest. More

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