Eddie Huerta | Page 3

My wife and I bought a Used Mazda 3 hatchback from this dealership on Sept. 9 2022. On the sales side of things, I had no issues at all with Joe Parra. He did an excellent job and was very communicative wi dealership on Sept. 9 2022. On the sales side of things, I had no issues at all with Joe Parra. He did an excellent job and was very communicative with everything and I highly recommend you work with him. Heck, everything was going really smoothly and pleasantly until I got to the financing part. For that, the gentleman who helped my wife and I was Eddie Huerta. The issues came when it came time to locking in my desired APR with the lenders. Eddie was able to get our desired APR from a lender and I signed the little paper that says "yes I'll buy if that rate sticks." Afterwards, my wife and I sat in Eddie's office getting ready to sign off on all the paperwork. About halfway through the finance process, Eddie presented to us that our vehicle that we wanted to purchase needed to have GAP insurance on it before it was sold to us at the agreed APR that the lender presented. I was taken off guard since I had never heard of this before after buying a number of used cars from dealerships myself and so I asked Eddie for clarification. I said to Eddie, "if I don't buy this $1200 GAP insurance then the lender won't approve me for that APR is that correct?" to which he said Yes to. After a few seconds of confusion, my wife and I decided to just go for it since we had spent quite a bit of time already at the dealership and we wanted to give our sales person the sale. After the sale, I went and called my lender and asked them to clarify if that they required me to buy the Gap ins as I was told by Eddie, in order for them to approve me the APR. The lender replied that GAP ins is optional and was NOT required for me to have to guarantee the APR. I went to the dealership again and spoke to the sales manager, Hardy Patel. Mr. Patel was very insistent on not trying to understand what happened and kept beating around the bush regarding my issue. Eventually, I was able to speak with Eddie about a week after the sale and I brought up what he had said regarding the GAP INS and to my expectation he starts retracting back what he said to my wife and I on our initial meeting regarding the GAP INS Requirement. He reiterates that of course it was optional and was never required but my issues comes with the fact that he falsely said in front of my wife and I that it WAS required for us to buy (additional $1200) in order for the lender to give us our rate. That experience left a bad taste in my mouth on how far dealers/finance managers try to eke out extra profits from vehicle sales from customers trapped in the finance department. Overall: Sales experience was great. However, the Finance Dept. fell short on being honest. More

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Joe was very courteous and helped us very professionally. He helped us with great patience. Whole staff was also very friendly and courteous. He helped us with great patience. Whole staff was also very friendly and courteous. More

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Such an easy process and experience. 1st time and would highly recommend them again and again. 1st time and would highly recommend them again and again. More

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This was a fast and easy experience. Joe went above and beyond to get me the best possible deal on my new 2022 Honda Civic Sport Joe went above and beyond to get me the best possible deal on my new 2022 Honda Civic Sport More

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Joliet Honda had a good selection of vehicles on hand so I was very happy to find the perfect car. I was very happy to find the perfect car. More

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I liked working with Joe Parra, he was really easy to talk to and work with talk to and work with More

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I just wanna give a huge thanks to Joe and the rest of the team at Honda. You guys are awesome thank you so much for hooking my family up with such an awesome vehicle and such a great deal!!! the team at Honda. You guys are awesome thank you so much for hooking my family up with such an awesome vehicle and such a great deal!!! More

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Great experience with my recent car purchase. Joe Parra was great- he was able to procure the car that I wanted within 24 hours. He was super helpful- was able to answer all of my questions. Ed Joe Parra was great- he was able to procure the car that I wanted within 24 hours. He was super helpful- was able to answer all of my questions. Eddie the finance manager was very pleasant and efficient. Thanks for all your help- well appreciated. I will definitely be working in the future with Joe for our car purchase needs & will definitely recommend this service. More

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Joe Parra and Hardy Patel were very pleasant, helpful, and sociable throughout my purchasing experience. I love my new HRV . Thank You Joe and Hardy for making this process smooth from beginning to end. and sociable throughout my purchasing experience. I love my new HRV . Thank You Joe and Hardy for making this process smooth from beginning to end. You can be assured that I will recommend your services to all my friends and family! More

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11/3/21We had Nikhil help us today. We test drove and 11/3/21 We had Nikhil help us today. We test drove and bought a Passport. He was great explaining everything in detail. He was very polite and was gr 11/3/21 We had Nikhil help us today. We test drove and bought a Passport. He was great explaining everything in detail. He was very polite and was great to work with. Highly recommend! More

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