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Eddie Marshall

Overview Reviews (209) Inventory (271)

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Eddie Marshall

Eddie Marshall | Page 20

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.7

209 Reviews

Overview Reviews (209) Inventory (271)

4.7

209 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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209 Reviews of Eddie Marshall

April 09, 2024

Dealership Rating

Employee Rating

Quick and professional service. Kept me informed on the progress of my truck. Will recommend Kept me informed on the progress of my truck. Will recommend More

by cpgardner

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Apr 09, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 31, 2024

Dealership Rating

Employee Rating

Fast friendly service. That's what I expect from this dealership and that's what I get. That's what I expect from this dealership and that's what I get. More

by RAELCOOP

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, EDWIN WARREN

Apr 04, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 31, 2024

Dealership Rating

Employee Rating

Very good group of guys, thanks for all your help and attention to details, you will definitely see us again, attention to details, you will definitely see us again, More

by bertsinc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, Joe Jensen, SCOTT MIKULEC, JARED STARK, EDWIN WARREN, QUERIDA WILLIAMS

Apr 04, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 28, 2024

Dealership Rating

Employee Rating

Very clean very knowledgeable about the work to be done the work was completed in a timely manner the work was completed in a timely manner More

by Fdio

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Mar 28, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 18, 2024

Dealership Rating

Employee Rating

The vehicle was left for more than 4hrs in dealership and nothing has get done. Poor customer service. nothing has get done. Poor customer service. More

by Transit #85

Verified Customer

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: QUERIDA WILLIAMS

Mar 19, 2024 -

Southern Ford responded

"Transit #85" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 15, 2024

Dealership Rating

Employee Rating

I was taken and the job was done the service writer was knowledgeable and polite. knowledgeable and polite. More

by RMB3RD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Mar 15, 2024 -

Southern Ford responded

March 14, 2024

Dealership Rating

Employee Rating

I don’t do theses for this reason ! ! I hate the writing!! Y’all did good and I will be back ! I hate the writing!! Y’all did good and I will be back More

by vonfries

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN, QUERIDA WILLIAMS

Mar 14, 2024 -

Southern Ford responded

We appreciate your 5-star rating!

March 09, 2024

Dealership Rating

Employee Rating

Courteous service got the work done ahead of time given prompt notification lady at checkout was very efficient prompt notification lady at checkout was very efficient More

by CRAIGSMITH50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones , JON CONWAY, Jeff Dobson, SCOTT MIKULEC

March 09, 2024

Dealership Rating

Employee Rating

Southern Auto Group service department professional, knowledgeable and polite. The staff keeps you updated on your vehicle status. knowledgeable and polite. The staff keeps you updated on your vehicle status. More

by MSPENCER40

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler , JON CONWAY, Jeff Dobson, SCOTT MIKULEC, EDWIN WARREN

March 07, 2024

Dealership Rating

Employee Rating

Dealership? ?? Service Department with Eddie and crew, outstanding 👏. Competent, knowledgeable, prompt, professional and caring. Pleased ?? Service Department with Eddie and crew, outstanding 👏. Competent, knowledgeable, prompt, professional and caring. Pleased More

by LERHEEL757

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: QUERIDA WILLIAMS

Mar 07, 2024 -

Southern Ford responded

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