Eddie Marshall
Commercial Service Advisor
Southern Ford
12896 Jefferson Avenue
Newport News, VA 23608
206 Reviews
Write a Review206 Reviews of Eddie Marshall
June 19, 2026
The service has always been decent except for one time when they didn't tighten my lug nuts up after rotating my tires I bought the service package which includes tire rotation they have made me pay for i when they didn't tighten my lug nuts up after rotating my tires I bought the service package which includes tire rotation they have made me pay for it every time thank God for Eddie in the service department he figured it out and work a deal with me he is an awesome service department employee he deserves to advance . When I had a complaint Eddie called in the service director I believe the guy above Eddie and he pretty much laughed in my wife and I's face he's terrible at his job and I personally don't ever want to talk to him again I will keep my complaints with Eddie he knows how to handle people and he's always smiling and helpful he deserves a raise because without him I would have went somewhere else thanks Eddie for the great customer service . More
June 13, 2026
Eddie worked all day with me to take care of all my needs. Great guy. Thanks! needs. Great guy. Thanks! More
Other Employees Tagged: Elijah Bobinger
June 12, 2026
Professional , excellent service, experience techs, very courteous, prioritize, cleaning environment, and a friendly environment. Fast service. courteous, prioritize, cleaning environment, and a friendly environment. Fast service. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Elijah Bobinger, JONATHAN SHAFFER
May 20, 2026
They were so kind, timely, and explained everything. They also provided an UBER so that I could get to work! Thank you! They also provided an UBER so that I could get to work! Thank you! More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Elijah Bobinger, JONATHAN SHAFFER
May 19, 2026
The folks there seem to be nice but communication is awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craz awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craziness of it all More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Elijah Bobinger, JONATHAN SHAFFER
May 18, 2026
Staff is always friendly. I always feel like I am getting good service at this dealership. I always feel like I am getting good service at this dealership. More
Other Employees Tagged: Alicia Chapman-Jones, Stephanie Spangler, Robert Johnson, Elijah Bobinger, JONATHAN SHAFFER
May 16, 2026
Kept me informed as to the status of my vehicle and always available to answer questions always available to answer questions More
Other Employees Tagged: Elijah Bobinger

