Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
206 Reviews
4.8

206 Reviews

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206 Reviews of Eddie Marshall

June 19, 2026

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Employee Rating

The service has always been decent except for one time when they didn't tighten my lug nuts up after rotating my tires I bought the service package which includes tire rotation they have made me pay for i More

by danothemano67
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Recommend Dealer
Yes
Jun 19, 2026

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

June 13, 2026

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Eddie worked all day with me to take care of all my needs. Great guy. Thanks! More

by Jaygibson522
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Recommend Dealer
Yes

Other Employees Tagged: Elijah Bobinger

Jun 17, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 12, 2026

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Professional , excellent service, experience techs, very courteous, prioritize, cleaning environment, and a friendly environment. Fast service. More

by MPDTDIVA1842
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Recommend Dealer
Yes
Jun 17, 2026

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 06, 2026

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They have great customer service, very knowledgeable, fast service, and easy to get work done. More

by Rollingheath
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Recommend Dealer
Yes
Jun 10, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 20, 2026

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They were so kind, timely, and explained everything. They also provided an UBER so that I could get to work! Thank you! More

by Keisha
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Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2026

Dealership Rating
Employee Rating

The folks there seem to be nice but communication is awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craz More

by dawnee5688
Service Price Transparency
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Recommend Dealer
No
May 27, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 18, 2026

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Staff is always friendly. I always feel like I am getting good service at this dealership. More

by tluther1971
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Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 16, 2026

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Employee Rating

Kept me informed as to the status of my vehicle and always available to answer questions More

by TODDHORNE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Elijah Bobinger

May 27, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 14, 2026

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Employee Rating

The wrok on my truck was great. I was not keep inform on progress when they had it a week. I had to call to get reports. More

by VABLUEI
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Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

May 08, 2026

Dealership Rating
Employee Rating

Great dealership service on vehicles check everything give heads up on any issues very professional More

by kreym917
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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