Eddie Marshall
Eddie Marshall at Southern Ford

Eddie Marshall

Commercial Service Advisor

Southern Ford

12896 Jefferson Avenue
Newport News, VA 23608

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4.8
202 Reviews
4.8

202 Reviews

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202 Reviews of Eddie Marshall

May 20, 2026

Dealership Rating
Employee Rating

They were so kind, timely, and explained everything. They also provided an UBER so that I could get to work! Thank you! More

by Keisha
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2026

Dealership Rating
Employee Rating

The folks there seem to be nice but communication is awful. The follow through is awful. Paid for an extended warranty and go to have tires rotated and wanted to charge to rotate the spare in. The craz More

by dawnee5688
Service Price Transparency
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Recommend Dealer
No
May 27, 2026

Southern Ford responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialvnf@drivingsouthern.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 18, 2026

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Staff is always friendly. I always feel like I am getting good service at this dealership. More

by tluther1971
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 16, 2026

Dealership Rating
Employee Rating

Kept me informed as to the status of my vehicle and always available to answer questions More

by TODDHORNE
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Recommend Dealer
Yes

Other Employees Tagged: Elijah Bobinger

May 27, 2026

Southern Ford responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 14, 2026

Dealership Rating
Employee Rating

The wrok on my truck was great. I was not keep inform on progress when they had it a week. I had to call to get reports. More

by VABLUEI
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Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

We appreciate your feedback and are eager to better your return experience.

May 08, 2026

Dealership Rating
Employee Rating

Great dealership service on vehicles check everything give heads up on any issues very professional More

by kreym917
Service Price Transparency
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Recommend Dealer
Yes
May 27, 2026

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 02, 2026

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Employee Rating

Always treated with respect and care for me and my vehicle. They believe that all are a part of their family. More

by Doland.Miller
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 08, 2026

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 01, 2026

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Employee Rating

Employees at Southern Ford were very professional helpful and kind. They sent me video of the work performed. I will definitely continue my business with Southern Ford. More

by shezzbad
Service Price Transparency
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Recommend Dealer
Yes
May 01, 2026

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 21, 2026

Dealership Rating
Employee Rating

Eddie Marshall and the truck crew have been great. Good communication, good work, and really helped resolve an insurance issue. More

by Easleybw
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Spangler , P.J. The Mechanic

Apr 23, 2026

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 22, 2026

Dealership Rating
Employee Rating

Appointment was perfect. I was contacted for to pick up very quickly. Staff very professional and concern with my request and more. More

by ezjoewilson
Service Price Transparency
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Recommend Dealer
Yes
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